IBM System Storage TS3310, Maintenance Information

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DR088: Resolve Robotics Y-Axis Motion Failure
Problem: The library robot has failed to perform a motion in the y-axis. The detected failure is likely to be a
genuine hardware failure.
Troubleshooting Steps:
1.
Open the main access door(s) and look for any obvious problems such as damage to the robot assembly, or tape
cartridges and debris that may have collected on the floor of the library.
2. Reposition any tape cartridges found extending from storage locations.
3. Remove any tape cartridges found in the picker assembly.
4. Inspect any recovered tape cartridges for damage.
5. Close the doors and wait for the system to complete initialization. Use the Tools>Service>Library>Robot test to
determine if the failure is permanent.
6. If the test fails, replace the Y-Axis/Picker Assembly.
7. If the test passes, continue to close this Ticket.
8. Make sure the logical libraries are online and continue normal library operations. Monitor for recurrence of the
problem.
DR089: Resolve X, Z, Theta Axis Motion Failure
Problem: The library robot has failed to perform a motion in the x, z or theta axis. The detected failure is likely to
be a genuine hardware failure.
Troubleshooting Steps:
1. Open the main access door(s) and look for any obvious problems such as damage to the robot assembly, or tape
cartridges and debris that may have collected on the floor of the library.
2. Reposition any tape cartridges found extending from storage locations.
3. Remove any tape cartridges found in the picker assembly.
4. Inspect any recovered tape cartridges for damage.
5. Close the doors and wait for the system to complete initialization. Use the Tools>Service>Library>Robot test to
determine if the failure is permanent.
6.
If the test fails, replace the Y-Axis/Picker Assembly.
7. If the test passes, continue to close this Ticket.
8. Make sure the logical libraries are online and continue normal library operations. Monitor for recurrence of the
problem.
DR090: Resolve Robotics Hardware Error - RCB
Problem: Robotics firmware has reported a specific hardware error identifying the Robot Controller Board as the
failed component. This problem may be caused by an electrical hardware failure.
Troubleshooting Steps:
1. Close this ticket and reinitialize the Robot by opening and closing the Main Access Door(s).
2. If this ticket reoccurs after the Robot reinitializes, replace the Y-Axis/Picker Assembly.
DR091: Resolve Robotics Hardware Error - Picker
Problem: The robotics firmware has reported a specific hardware error identifying the Picker assembly as the failed
component. This problem may be caused by an electrical hardware failure at the Picker assembly or at the Robot
Controller Board.
Chapter 6. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx)
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