Table D-12. Troubleshooting Tips for the Ultrium Tape Drive (continued)
If the problem is this....
Do this....
The Ultrium Tape Drive won't load a
tape cartridge.
One of the following has occurred:
v
A tape cartridge is already inserted. To remove the cartridge, press the
unload button. If the cartridge does not eject, turn OFF the power to
Ultrium Tape Drive, then turn it back ON and press the unload button.
v
The tape cartridge was inserted incorrectly.
v
The tape cartridge was defective. Insert another tape cartridge. If the
problem persists, replace the tape drive sled (see “Drive Sled” on page
8-43).
v
The Ultrium Tape Drive has no power. Ensure the drive sled is plugged
into the Library correctly. (See “Drive Sled” on page 8-43.) If there are
multiple drives in the library and the other drives are powered up
correctly, suspect the power cable or power distribution card.
v
If the problem exists for multiple cartridges, the Ultrium Tape Drive is
defective. Replace the tape drive (see “Drive Sled” on page 8-43).
The Ultrium Tape Drive won't unload
the tape cartridge.
The tape cartridge is stuck or is broken. Press the unload button. If the
cartridge does not eject, turn OFF the power to Ultrium Tape Drive, then
turn it back ON. If the cartridge still does not eject, manually remove it (see
“Manual Cartridge Removal from a Drive” on page 8-122).
The host received TapeAlert
messages.
See Appendix A, “TapeAlert Flags Supported by the Drive,” on page A-1.
The host reported SCSI problems
(such as selection or command
time-outs, or parity errors).
See Appendix E, “Message Retrieval at the Host,” on page E-1.
A library reported an interface
problem.
Run drive diagnostics. The drive sled or RS-422 circuitry may be defective.
Refer to the section about running drive diagnostics in the
Setup and
Operator Guide
.
Codes display on the single-character
display, but the status light doesn't
turn ON.
The Ultrium Tape Drive is defective. Replace the tape drive sled, (see “Drive
Sled” on page 8-43).
Methods of Receiving Errors and Messages
Use the table below as a guide for identifying error and message codes reported to
the Ultrium Tape Drive, library, or host.
Note:
The codes on the single-character display have different meanings,
depending on whether they display during normal operations or while the
drive is in maintenance mode. Codes that occur during normal operations
are defined in “Drive Error Codes” on page D-41. Codes that occur while in
maintenance mode are defined in “Diagnostic and Maintenance Functions”
on page D-26.
Table D-13. Methods of Receiving Errors and Messages for the Ultrium Tape Drive
If the error or message was
presented by....
Do this....
The library's display (if the tape drive
is enclosed in a library or autoloader)
See Chapter 1, “Start Service,” on page 1-1.
The tape drive's single-character
display and the status light flashes
yellow
See “Drive Error Codes” on page D-41. To determine the meaning of status
light activity, see “Status Light” on page D-2.
Appendix D. Using Ultrium Drives
D-49
Summary of Contents for System Storage TS3310
Page 2: ......
Page 6: ...iv TS3310 Tape Library Maintenance Information...
Page 8: ...vi TS3310 Tape Library Maintenance Information...
Page 18: ...xvi TS3310 Tape Library Maintenance Information...
Page 20: ...xviii TS3310 Tape Library Maintenance Information...
Page 22: ...xx TS3310 Tape Library Maintenance Information...
Page 28: ...1 6 TS3310 Tape Library Maintenance Information...
Page 76: ...3 14 TS3310 Tape Library Maintenance Information...
Page 92: ...4 16 TS3310 Tape Library Maintenance Information...
Page 196: ...6 94 TS3310 Tape Library Maintenance Information...
Page 242: ...7 46 TS3310 Tape Library Maintenance Information...
Page 378: ...8 136 TS3310 Tape Library Maintenance Information...
Page 382: ...9 4 TS3310 Tape Library Maintenance Information...
Page 390: ...10 8 TS3310 Tape Library Maintenance Information...
Page 396: ...A 6 TS3310 Tape Library Maintenance Information...
Page 415: ...Library Electrical Block a66mi038 Appendix C Library Diagrams C 7...
Page 416: ...Library Control Blade a66mi042 C 8 TS3310 Tape Library Maintenance Information...
Page 417: ...Library Control Blade Functions a66mi039 Appendix C Library Diagrams C 9...
Page 418: ...Accessor Control Block a66mi040 C 10 TS3310 Tape Library Maintenance Information...
Page 421: ...a66mi036 Appendix C Library Diagrams C 13...
Page 423: ...Library Power System a66mi044 Appendix C Library Diagrams C 15...
Page 424: ...a66mi043 C 16 TS3310 Tape Library Maintenance Information...
Page 484: ...D 60 TS3310 Tape Library Maintenance Information...
Page 494: ...E 10 TS3310 Tape Library Maintenance Information...
Page 498: ...F 4 TS3310 Tape Library Maintenance Information...
Page 504: ...G 6 TS3310 Tape Library Maintenance Information...
Page 520: ...H 16 TS3310 Tape Library Maintenance Information...
Page 526: ...X 6 TS3310 Tape Library Maintenance Information...
Page 529: ......
Page 530: ...Part Number 46X4072 Printed in USA GA32 0478 08 1P P N 46X4072...