IBM System Storage TS3310, Maintenance Information

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DR010: Termination and Connectivity Diagnostic
Problem :
The library requires two terminators to be plugged into two specific ports on the rear of the library in order to
automatically detect its configuration. In a multi-module system, these terminators are placed in the expansion
modules at the very top and bottom of the vertical stack. In addition, cables must connect all modules together.
Troubleshooting Steps:
Are the terminators and all module to module cables plugged in properly?
v No - You reported that the cables and terminators were not plugged in correctly. Select Continue, then power
down the library, plug the cables in and power the library back on. When the library powers up, it should detect
the presence of the cables and terminators and properly configure itself. The library has determined that the
problem is fixed and it will close the ticket.
v
Yes - Place both terminators on the CM to begin isolating the problem. You may back up or proceed with the Self
Test.
–
Self Test Failed
- Inspect the module connectors and terminators for bent or broken pins. Contact Service to
order replacement terminators. Refer to your product documentation to determine how to order parts.
– Self Test Passed - Self Test passed. Continue to isolate the failure by plugging the terminator into the next
upper expansion module and connecting the modules with the module-to-module cable. Once the terminators
and cables are installed, perform the self test again. If there is no additional upper expansion module, select
the
Next button.
- Self Test Failed - Inspect the module connectors and module-to-module cables for bent or broken pins.
Contact service to order replacement cable or expansion module. Refer to your product documentation to
determine how to order parts.
- Self Test Passed - Upper expansion module Self Test passed or there was no upper expansion module.
Continue to isolate the failure by plugging the terminator into the first lower module and installing the
module-to-module communication cable. Once the terminator and cables are installed, perform the Self Test
again.
If there is no lower module, select the
Next
button.
v Self Test Failed
- Self Test failed. Contact IBM Service to order replacement cable or lower expansion
module. See product documentation to determine how to order parts.
v Self Test Passed - Proceed to next step.
v The library must be power cycled for the module configuration to be fully invoked as the intended
operating configuration.
DR011: Resolve I/O Station Lock/Unlock Failure
Problem:
An I/O station lock failed to operate properly. It is possible for a user to interfere with lock and unlock operations
by trying to open/close an I/O station door while the lock is attempting to engage or disengage.
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TS3310 Tape Library Maintenance Information