IBM System Storage TS3310, Maintenance Information, Page: 471 / 531

Table D-11. Error codes on the Single-character Display (continued)
Error Code Cause and Action
Encryption Error. Displayed when the drive detects an error associated with a encryption
operation. If the problem occurred while the tape drive was writing data to, or reading data from,
tape:
1. Check the host application to ensure the host application is providing the correct encryption
key.
v Refer to the IBM Tape Device Drivers Encryption Support documentation and the IBM LTO
Ultrium Tape Drive SCSI Reference documentation for the Sense Data returned for an
encryption operation.
v
Retry the encryption operation after the host application problems have been resolved.
2.
Check the operation of the tape drive by resetting the drive and running POST.
v
Refer to the error code displayed on the SCD if the drive reset and POST fails.
v
Retry the encryption operation if the drive reset and POST complete without errors.
3. Check the media.
v
Ensure the correct media is being used. Data encryption is supported with LTO Ultrium 4
Data Cartridges only.
v Retry the encryption operation with the tape cartridge in another encryption enabled drive.
Replace the media if the problem repeats with the same tape cartridge in multiple drives.
If the problem occurred while the tape drive was running POST or diagnostics, replace the drive.
The error code clears with the first attempted write/read after the encryption key is changed, or
when the drive is placed in maintenance mode.
E
Fiber Port offline. Displayed when the drive fiber port has received a ’port bypass’ command from
another port on the fiber channel network.
1. Verify the fiber cables and connections, between the tape drive and the host, are the correct
type and are working properly. Verify all equipment and devices are powered ON.
2. Verify the configuration settings for the drive are set correctly, and are compatible with the
topology of the network.
3. Verify the host fiber adapter and port are working properly, and are compatible with the
topology of the network.
4. Verify the fiber channel switch ports are working properly, and are compatible with the
topology of the network.
5.
Verify the drive fiber cable and connector are plugged into port-0 of the tape drive.
6.
Verify tape drive fiber port-0 is working properly by running “Function Code 6: Run Host
Interface Wrap Test” on page D-32.
The error code clears when communication is restored, or when you place the tape drive in
maintenance mode.
Appendix D. Using Ultrium Drives
D-47