IBM System Storage TS3310, Maintenance Information

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Root Causes
1. A physical obstruction in the path of the robot's motion. Examples
include tape cartridges that are extending from the picker assembly or
from a storage location, as well as tape cartridges or debris that may
have collected on the floor of the library.
2. A large number of electrical hardware failures. Firmware or hardware
detects that motion control is not occurring properly (encoder issues,
motor driving circuits, motor winding issues, etc.)
3. A relatively small number of mechanical hardware failures that do not
result in the detection of a complete obstruction, but where motion
control generates robotics firmware error codes (contamination or damage
to encoder wheel, high friction, etc.).
Possible FRUs Robot Assembly
Resolution Perform “DR088: Resolve Robotics Y-Axis Motion Failure” on page 6-87.
T122: Robotics X, Z, Theta Axis Motion Failure, Tape in Picker
Description GUI Description: An X, Z, or Theta axis motion error occurred while the
robot was moving a tape cartridge.
Explanation: An x, z, or theta axis motion error that cannot be considered a
complete obstruction has been reported by robotics. Because a tape is in the
picker, tape recovery must be a part of the resolution strategy. This ticket
may occur during a robotics move or during a robotics get or put.
Detection Scenario
1. A specified move in the x, z, or theta axis cannot complete
2. Robotics firmware reports an x, z, or theta axis error condition.
Root Causes
1. A physical obstruction in the path of the robot's motion. Examples
include tape cartridges that are extending from the picker assembly or
from a storage location, as well as tape cartridges or debris that may
have collected on the floor of the library.
2. A large number of electrical hardware failures. Firmware or hardware
detects that motion control is not occurring properly (encoder issues,
motor driving circuits, motor winding issues, etc.)
3. A relatively small number of mechanical hardware failures that do not
result in the detection of a complete obstruction, but where motion
control generates robotics firmware error codes (contamination or damage
to encoder wheel, high friction, etc.).
Possible FRUs Robot Assembly
Resolution Perform “DR089: Resolve X, Z, Theta Axis Motion Failure” on page 6-87.
T123: Robotics X, Z, Theta Axis Motion Failure, No Tape in
Picker
Description GUI Description: An X, Z, or Theta axis motion error occurred, which does
not seem to be the result of a robotic obstruction.
Explanation: An x, z, or theta axis motion error that cannot be considered a
complete obstruction has been reported by robotics. Because a tape is not in
the picker, tape recovery is not necessary as part of the resolution strategy.
This ticket may occur during a robotics move or during a robotics get or put.
Detection Scenario
1. A specified move in the x, z, or theta axis cannot complete
2. Robotics firmware reports an x, z, or theta axis error condition.
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TS3310 Tape Library Maintenance Information