IBM System Storage TS3310, Maintenance Information, Page: 168 / 531

Troubleshooting Step:
1. If the drive is SCSI:
v check for proper termination
v check cable length meets SCSI limits
v check host and drive connectors for bent or broken pins
v secure host and drive connectors
2. If the drive is Fibre Channel:
v check cable connections are secure
v check for broken or pinched cables
v check for cable bend radius too sharp
v check cable connections are clean
3. If the drive is SAS:
v Check Cable connections are secure.
v Check for broken or pinched cables.
v
Check cable connections are clean.
4.
Check all hardware components between host and drive are communicating correctly.
5.
Check host HBA and components are communicating correctly.
6.
If problem remains unresolved, contact your next level of support.
DR014: Resolve Write-Protected Tape Cartridge
Problem:
A back up application attempted to write data to a write protected or WORM cartridge.
Troubleshooting Step:
Determine whether the cartridge should be write protected or not.
If not, export the cartridge via your back up application and correct the problem by manually changing the write
protect switch on the cartridge.
If the cartridge is correctly set as a "read only" tape, investigate your host application to determine why a write was
attempted.
DR015: Resolve Unsupported Tape Format
Problem:
A cartridge that is not a correct format has been loaded into a drive. There are several common scenarios:
1.
FMR update cartridge loaded as a data cartridge
2.
Cleaning cartridge loaded as a data cartridge
3.
Data cartridge loaded as a FMR cartridge
4. Data cartridge loaded as a cleaning cartridge
5. Wrong generation of tape in a drive.
Troubleshooting Step:
If the cartridge was loaded to the drive via the Library GUI, remove the cartridge via the library Operations
→
Media → Move function. Insert the proper type of cartridge for the desired operation and continue.
If the cartridge was loaded to the drive via a host application, remove the cartridge via the host application. Insert
the proper type of cartridge for the desired operation and continue.
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TS3310 Tape Library Maintenance Information