IBM System Storage TS3310, Maintenance Information

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DR049: Resolve Drive TapeAlert 30, 31 - Drive Hardware Error
Problem:
The tape drive has detected an internal hardware error that requires a power cycle of the drive to recover.
Troubleshooting Steps:
1. Stop all additional host operations to this drive.
2. If a cartridge is still mounted in the drive, unload it using the host application or library operator interface.
3. Using the local library operator interface, take the drive offline with the Operations → Change Drive Mode
command (on the web client, the path is Operations
→
Drive
→
Change Mode ).
4. Once the drive is offline, the blue LED on the rear of the drive should be turned ON solid blue. At this point,
remove the drive completely from the library for at least 1 minute.
5. Re-install the drive and wait for the normal drive LED states to be established:
v green blink once per second
v amber OFF
v
blue ON solid (drive is offline)
6.
Using the local library operator interface, take the drive online with the
Operations → Change Drive Mode
command (on the web client, the path is Operations → Drive → Change Mode ).
7. Attempt host operations again. If the drive fails immediately or the problem becomes chronic, contact Service.
DR050: Resolve Invalid Tape Location
Problem:
While performing inventory, the library determined that a cartridge is located in an invalid location. In early level
libraries that are 23U or taller, the top slot in each of storage columns 4 and 5 can not be accessed by the robot and
therefore can not be used for cartridge storage. It is likely that this cartridge was placed into the slot manually by a
user. The library will not place cartridges into these slots based on host or user commands.
Troubleshooting Steps:
1. Select the Details button to determine the barcode label of the cartridge and the coordinate where it is located.
2. Open the main access door(s) and remove this cartridge. Columns 4 and 5 are on the right side of the library as
you face it.
3. Close the door(s) and resume operations.
DR051: Resolve Library SN Label Detection
Problem:
The library can not read one of the module serial number labels but has already validated that the bar code
scanning system is working properly.
Troubleshooting Steps:
1.
Open the main library doors, and look for any obstructions in front of the module serial number bar code labels.
2. If no obvious foreign material is found, the module SN is damaged and the EM or CM will need to be replaced.
The library is still operational but this should be scheduled as soon as possible.
3. Contact Service for possible CM or EM replacement.
Chapter 6. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx)
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