IBM System Storage TS3310, Maintenance Information

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Problem Area If... Then...
Firmware A firmware problem is
suspected... Verify that you are running the latest levels of library and
drive firmware, then upgrade if necessary (see “Methods of
Updating Firmware” on page 7-24). If new firmware does not
resolve the problem, contact your next level of support.
The Library firmware does
not complete the boot-up
process and appears hung...
Failure of the Working screen
to appear on the Operator
Panel in 15 minutes indicates
that the boot-up process is not
completing.
1.
Power OFF the library and wait at least one minute before
powering ON to recover the problem.
2.
If a library firmware update was just performed, try to
repeat the update procedure.
If the library firmware still fails to boot-up correctly, contact
your next level of support.
Library firmware is being
updated... Additional time is required by the library, including a blank
screen then a backlit screen, before the
Working
screen
appears.
All firmware (library and
drive) is not at the latest
level... Refer to “Methods of Updating Firmware” on page 7-24 for
instructions on updating all of the components which are not
at the latest level. The procedure will direct you to the IBM
web site to check for latest firmware levels.
Logs You are required to capture a
library log or a drive log... For information on capturing a library or drive log, refer to
“Methods of Capturing Logs” on page 7-10
You need to acquire library or
drive information at the host... Refer to Appendix E, “Message Retrieval at the Host,” on page
E-1.
Diagnostics You need to run library
diagnostic tests... Refer to “Tools –> Service Menu: System” on page 7-6.
Configuration Configuring the library
resulted in fewer storage slots
than are actually present.
Verify that the Capacity Expansion license keys have been
applied as needed.
You are reinstalling a feature
requiring a License Key code.
1. From the Operator Panel, select Setup → License .
2. Re-enter the license key code.
If the license key code can not be located, contact your IBM
Sales Representative.
Power If the power supply power
switch is ON and power
indicator is OFF...
1. Verify that the power switch is ON.
2. Verify that the power cable is properly seated on the
Power Supply.
3. Analyze the problem by observing the Power Supply LEDs
(see “Power Supply LEDs” on page 7-21).
4.
If necessary, replace the failing power supply (refer to
“Power Supply (Primary and Redundant)” on page 8-52).
If the blue LED on the power
supply is ON, the power
ON/OFF button on the front
of the library is ON (button
pushed IN), but the power
indicator on the front of the
library is OFF...
1. Suspect a failing power ON/OFF push button on the front
of the library, or a loose or broken cable.
2. Check and reseat internal cable from the power ON/OFF
push button to the back of the Operator Panel to the
backplane connect board (BCB). See “Internal Cables” on
page 7-32.
3. See “Replacing the Power Switch/LED Board Assembly”
on page 8-32.
Chapter 1. Start Service
1-3