Troubleshooting Steps:
To proceed with troubleshooting the library should be taken out of service.
v
If the user opened or closed the I/O station at the time the problem was reported, close this operator intervention
message and retry operations.
v
If the problem is reported again, contact Service.
v
If there was no user interaction with the I/O station at the time the problem was reported, defective hardware is
likely. Contact service to resolve the problem.
v
Choose one of the following options:
– Select
Close
to close the ticket now.
– Select
Exit
to leave the ticket open for future troubleshooting.
– Select
Back
to return to the Diagnostic Resolution.
It may take several minutes to achieve offline state for all partitions depending on host commands in progress.
Do you want to set all logical libraries to offline at this time?
v
No
- You have elected to troubleshoot at a later time. Ticket will remain open.
v
Yes
- Open all I/O Station doors. Select Self Test to trigger the library to verify all doors are open.
–
Self Test Failed
- Test failed. Door
X
is not detected open. Replace I/O Station lock assembly.
–
Self Test Passed
- Door open test passed.
Close all I/O Station doors. Select Self Test to trigger the library to verify all I/O Station doors are closed.
-
Self Test Failed
- Test failed. Door
X
is not detected closed. Replace I/O Station lock assembly.
-
Self Test Passed
- Door closed test passed.
Select Self Test to trigger the library to verify that all I/O station locks can be locked and opened.
v
Self Test Failed
- Test failed. Lock
X
is not opening and closing properly. Replace I/O Station lock
assembly.
v
Self Test Passed
- Lock test passed.
Attempt to open all I/O Station doors to confirm that doors are locked.
Did any of the doors open?
–
Yes
- I/O Station door
X
opened when the lock should have prevented it. Replace I/O Station lock
assembly.
–
No
- Doors locked shut test passed.
The system will now attempt to locate the I/O Station magazines with the robotics.
-
Self Test Failed
- I/O Station magazine
X
in I/O Station
Y
cannot be properly calibrated. Replace
I/O Station lock assembly and magazine.
-
Self Test Passed
- All self tests have passed. The original problem has been resolved.
Ticket has been closed.
Monitor for reoccurrence.
DR012: Resolve Drive Tape Alert 32 - Host Interface
Problem:
A tape drive has detected and reported a problem with its host interface connection. This can be caused by a loose
or disconnected cable, bad termination, or other FC, SAS, or SCSI communication issues.
Chapter 6. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx)
6-65
Summary of Contents for System Storage TS3310
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Page 396: ...A 6 TS3310 Tape Library Maintenance Information...
Page 415: ...Library Electrical Block a66mi038 Appendix C Library Diagrams C 7...
Page 416: ...Library Control Blade a66mi042 C 8 TS3310 Tape Library Maintenance Information...
Page 417: ...Library Control Blade Functions a66mi039 Appendix C Library Diagrams C 9...
Page 418: ...Accessor Control Block a66mi040 C 10 TS3310 Tape Library Maintenance Information...
Page 421: ...a66mi036 Appendix C Library Diagrams C 13...
Page 423: ...Library Power System a66mi044 Appendix C Library Diagrams C 15...
Page 424: ...a66mi043 C 16 TS3310 Tape Library Maintenance Information...
Page 484: ...D 60 TS3310 Tape Library Maintenance Information...
Page 494: ...E 10 TS3310 Tape Library Maintenance Information...
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Page 526: ...X 6 TS3310 Tape Library Maintenance Information...
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Page 530: ...Part Number 46X4072 Printed in USA GA32 0478 08 1P P N 46X4072...