IBM System Storage TS3310, Maintenance Information, Page: 192 / 531

DR100: Resolve Barcode Scanner Malfunction
Problem:
The bar code scanner is communicating properly but cannot read any bar codes. There are two likely scenarios:
1. Line of sight from the scanner to the module branding label is blocked by foreign material such as a media bar
code label.
2.
The bar code scanner is damaged and the Y-Axis/Picker Assembly needs to be replaced.
1)
Troubleshooting Steps:
1. Open the library door to gain access to the robot. Look for any obstructions in front of the bar code scanner
(inside the mouth of the picker).
2. If no foreign material is found, the bar code scanner is damaged and the Y-Axis/Picker Assembly will need to
be replaced.
DR101: Resolve Tape Drive Type Change
Problem:
The library firmware detected that a tape drive assigned to a partition has been replaced with a tape drive of a
different type. A tape drive's type is defined by its vendor, generation, and interface. Perform one of the following
options to activate the new tape drive.
Troubleshooting Steps:
v
Replace the new tape drive with one that is of the exact type as the original tape drive.
OR
v Remove the original tape drive from the partition's configuration, then add the new tape drive to the partition's
configuration. To do this, follow these steps:
1.
From the Main Menu, select
Manage Library → Logical Libraries
.
2.
From the Logical Libraries menu, select the partition to be modified. Select 'Modify' from the drop down
selection list, then select the 'Go' button.
3. From the Modify Logical Library menu, click on the 'Select Drives to Assign to Logical library' link. Deselect
the original tape drive from the drives list and select 'Apply'.
4. From the Modify Logical Library menu, click on the 'Select Drives to Assign to Logical library' link. Select the
new tape drive from the drives list and select 'Apply'.
DR102: Resolve Robotics Z Axis Motion Failure
Problem:
The library Y-Axis/Picker Assembly has failed to perform a motion in the z-axis. The detected failure is likely to be
a genuine hardware failure.
Troubleshooting Steps:
1. Open the Main Access Door(s) and look for any obvious problems such as unplugged cables or damage to the
picker.
2. Remove any tape cartridges from the picker or the path of Y-Axis/Picker Assembly motion. Close the doors and
wait for the system to complete initialization.
3. Use the Tools → Service → Library → Robot test to determine if the failure is permanent.
4. If the test fails, replace the Y-Axis/Picker Assembly.
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TS3310 Tape Library Maintenance Information