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Chapter 2. Diagnostics

233

Summary of Contents for BladeCenter JS12

Page 1: ...BladeCenter JS12 Type 7998 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...BladeCenter JS12 Type 7998 Problem Determination and Service Guide...

Page 4: ...289 and the Warranty and Support Information document for your blade server type on the Documentation CD Second Edition November 2009 Copyright International Business Machines Corporation 2008 2009 U...

Page 5: ...ough ssss 640 SRNs for SCSI devices 180 Failing function codes 151 through 2D02 184 Error logs 186 Checkout procedure 186 About the checkout procedure 186 Performing the checkout procedure 187 Verifyi...

Page 6: ...ling the hard disk drive tray 271 Removing the expansion bracket 272 Installing the expansion bracket 273 Replacing the Tier 2 system board and chassis assembly 274 Chapter 5 Configuring 277 Updating...

Page 7: ...eert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation di...

Page 8: ...me can cause serious or fatal electrical shock v Explosive hazards such as a damaged CRT face or a bulging capacitor v Mechanical hazards such as loose or missing hardware To inspect the product for p...

Page 9: ...ection work near power supplies or remove or install main units v Before you work on the equipment disconnect the power cord If you cannot disconnect the power cord have the customer power off the wal...

Page 10: ...iguration of this product during an electrical storm v Connect all power cords to a properly wired and grounded electrical outlet v Connect to properly wired outlets any equipment that will be attache...

Page 11: ...ces or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the cover...

Page 12: ...vice and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from th...

Page 13: ...tage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts con...

Page 14: ...xii JS12 Type 7998 Problem Determination and Service Guide...

Page 15: ...t Information document Related documentation Documentation for the JS12 blade server includes documents in Portable Document Format PDF on the IBM BladeCenter Documentation CD and the online informati...

Page 16: ...the corresponding statement in your language in the Safety Information document The following notices and statements are used in this document v Note These notices provide important tips guidance or...

Page 17: ...Gigabit Ethernet controllers v Expansion card interface v The baseboard management controller BMC is a flexible service processor with Intelligent Platform Management Interface IPMI firmware and SOL...

Page 18: ...for DIMM connector locations v Both DIMMs in a pair must be the same size speed type technology and physical design You can mix compatible DIMMs from different manufacturers Each DIMM in each of the f...

Page 19: ...tion firmware loads and is running Power on self test POST codes and diagnostics are not supported using the keyboard and video Use the management module to view checkpoints The LED on this button fla...

Page 20: ...bled on the blade server Note The operating system in the blade server must provide USB support for the blade server to recognize and use the removable media drives and USB ports Information LED When...

Page 21: ...anagement module or through IBM Director Console Turning on the blade server After you connect the blade server to power through the BladeCenter unit you can start the blade server after the discovery...

Page 22: ...ssing the power control button for at least 5 seconds The power control button is on the blade server behind the control panel door See Blade server control panel buttons and LEDs on page 5 for the lo...

Page 23: ...ard in the blade server System board LEDs Use the illustration of the LEDs on the system board to identify a light emitting diode LED PCI X expansion card P1 C10 PCI X expansion card P1 C10 PCI E high...

Page 24: ...n plugged in DIMM 5 error LED P1 C5 Battery error LED P1 E1 DIMM 6 error LED P1 C6 DIMM 7 error LED P1 C7 DIMM 8 error LED P1 C8 PCIe high speed expansion card error LED P1 C11 Management card error L...

Page 25: ...ry and bus retry to ECC correction on caches and system buses IBM hardware error checkers have these distinct attributes v Continuous monitoring of system operations to detect potential calculation er...

Page 26: ...iagnostics Use the light path diagnostic LEDs on the system board to identify failing hardware If the system error LED on the system LED panel on the front or rear of the BladeCenter unit is lit one o...

Page 27: ...Linux operating system are available from IBM at https www14 software ibm com webapp set2 sas f lopdiags home html v Diagnostic utilities for other operating systems You can use the stand alone Diagno...

Page 28: ...omponent when there is a hang condition 3 For checkpoints with location codes use the following table to identify the failing component when there is a hang condition 4 For 8 digit codes not listed in...

Page 29: ...checkstop service event triggers the service processor to analyze the error log the system reference code SRC and turn on the system attention LED The service processor logs the nine word eight digit...

Page 30: ...e Date Time Text 1 E Blade_05 01 21 2008 17 15 14 JS12 BC1BLD5E SYS F W Error Replace UNKNOWN 5008FECF B7001111 22222222 33333333 44444444 55555555 66666666 77777777 88888888 99999999 Depending on you...

Page 31: ...SRCs The 1xxxyyyy system reference codes are system power control network SPCN reference codes Look for the rightmost 4 characters yyyy in 1xxxyyyy in the error code this is the reference code Find t...

Page 32: ...placing the Tier 2 system board and chassis assembly on page 274 2624 mezzanine_12V_pgood fault 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in R...

Page 33: ...stem board and chassis assembly on page 274 262B 1 8V reg_pgood fault 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system...

Page 34: ...nter midplane 1 Check the management module event log for errors that indicate a power problem with the BladeCenter 2 Resolve any problems that are found 3 Reboot the blade server 4 If the problem is...

Page 35: ...f the problem persists replace the expansion card 3 If the problem persists go to Checkout procedure on page 186 4 If the problem persists replace the system board and chassis assembly as described in...

Page 36: ...3 Parts listing Type 7998 on page 235 to determine which components are CRUs and which components are FRUs 6xxxyyyy Error Codes Description Action 632Byyyy codes are Network File System NFS virtual o...

Page 37: ...problem analysis 632CC100 SCSI bus error occurred Refer to the hosting partition for problem analysis 632CC110 SCSI command timeout occurred Refer to the hosting partition for problem analysis 632CC2...

Page 38: ...rvice processor SRCs An A1xxyyyy system reference code SRC is an attention code that offers information about a platform or service processor dump or confirms a control panel function request Table 7...

Page 39: ...column until the problem is solved If an action solves the problem then you can stop performing the remaining actions v See Chapter 3 Parts listing Type 7998 on page 235 to determine which components...

Page 40: ...rating system and restart the blade server 2 If the problem remains go to Boot problem resolution on page 193 AA06000C The media in a device in the boot list was not bootable 1 Replace the media in th...

Page 41: ...tes if available and retry the operation AA170210 Setenv setenv parameter error the name contains a null character 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembl...

Page 42: ...sted actions see Solving undetermined problems on page 231 Table 11 B181xxxx Service processor early termination SRCs B181 xxxx Error Code Description Action 7200 Invalid boot request Go to Checkout p...

Page 43: ...o a system that has a power or thermal problem The migration will not continue Look for and fix power or thermal problems and then retry the migration 1131 A problem occurred during the migration of a...

Page 44: ...not complete Check for server firmware updates then install the updates if available 1148 A problem occurred during the migration of a partition The migration of a partition did not complete Check for...

Page 45: ...rted Install a supported operating system and restart the partition 1280 A problem occurred during a partition Main Storage Dump A mainstore dump startup did not complete due to a configuration mismat...

Page 46: ...oblems on page 222 2300 During the startup of a partition an attempt to toggle the power state of a slot has failed Check for server firmware updates then install the updates if available 2310 During...

Page 47: ...m log entry only No corrective action is required 3123 Informational system log entry only No corrective action is required 3125 During the startup of a partition the blade server firmware could not o...

Page 48: ...h space to contain the partition main storage dump The startup will not continue Go to Isolating firmware problems on page 222 5115 A problem occurred during the startup of a partition There was an er...

Page 49: ...re Assisted Dump Check for server firmware updates then install the updates if available 514A A Firmware Assisted Dump did not complete due to a copy error Check for server firmware updates then insta...

Page 50: ...occurred during the startup of a partition There was an error on the load source device The startup will attempt to continue Look for other errors and resolve them 690A During the startup of a partiti...

Page 51: ...115 During the startup of a partition there was a low level partition to partition communication failure Check for server firmware updates then install the updates if available 8117 During the startup...

Page 52: ...ot stay running and shut itself down 1 Check the error logs and take the actions for the error codes that are found 2 Go to Isolating firmware problems on page 222 A101 A partition ended abnormally th...

Page 53: ...ve action is required F009 Informational system log entry only No corrective action is required F00A Informational system log entry only No corrective action is required F00B Informational system log...

Page 54: ...ition 1 Collect the event log information 2 Collect the platform dump information 3 Go to Isolating firmware problems on page 222 0200 System firmware has experienced a low storage condition No immedi...

Page 55: ...ent was unable to allocate main storage A platform dump was initiated 1 Collect the event log 2 Collect the platform dump data 3 Collect the partition configuration information 4 Go to Isolating firmw...

Page 56: ...ntinue Look for and correct B1xxxxxx errors If there are no serviceable B1xxxxxx errors or if correcting the errors does not correct the problem contact IBM support to reset the server firmware settin...

Page 57: ...etected a programming problem for which a platform dump may have been initiated 1 Collect the event log information 2 Collect the platform dump information 3 Go to Isolating firmware problems on page...

Page 58: ...detected an error Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 54DD Informational system log entry only No correctiv...

Page 59: ...No corrective action is required 6953 PHYP NVRAM is unavailable after a service processor reset and reload Go to Isolating firmware problems on page 222 6954 Informational system log entry only No cor...

Page 60: ...sembly on page 274 6980 RIO HSL or 12X controller failure Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 6981 System b...

Page 61: ...ilure 1 Collect the platform dump information 2 Go to Isolating firmware problems on page 222 BAD1 The platform firmware detected an error Go to Isolating firmware problems on page 222 F103 System fir...

Page 62: ...2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA000020 Incompatible firmware levels were found 1 Reboot the blade s...

Page 63: ...rocedure on page 186 b Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA000040 The firmware was unable to obtain the R...

Page 64: ...o to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA000081 Failed to get the firmwa...

Page 65: ...embly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA00E843 Failure when initializing the interface to AIX or Linux 1 Go to Checkout procedure on page 186 2 Repla...

Page 66: ...acing the Tier 2 system board and chassis assembly on page 274 BA010003 Cannot get server hardware address Perform the following actions that checkpoint CA00E174 describes 1 Verify that v The bootp se...

Page 67: ...Checkout procedure on page 186 b Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA010008 The device_type property for...

Page 68: ...ed host Ethernet adapters HEAs help provide iSCSI which is supported by iSCSI software device drivers on either AIX or Linux Verify that all of the iSCSI configuration arguments on the operating syste...

Page 69: ...entry for this SRC provides network trace data Informational message No action is required BA010015 The information in the error log entry for this SRC provides network trace data Informational messag...

Page 70: ...in Replacing the Tier 2 system board and chassis assembly on page 274 BA017020 Failed to open the TFTP package Verify that the Trivial File Transfer Protocol TFTP parameters are correct BA017021 Fail...

Page 71: ...rd and chassis assembly on page 274 BA01B013 The discover mode is invalid 1 Reboot the blade server 2 If the problem persists a Go to Checkout procedure on page 186 b Replace the system board and chas...

Page 72: ...assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA01D020 DHCP failed to read from the network 1 Verify that the network cable is connected and that the netw...

Page 73: ...eplace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA01D050 DHCP discover no good offer DHCP discovery did not receive any...

Page 74: ...en the pool of addresses is not truly divided Set the DHCP server configuration file to authoritative Verify that the DHCP server is functioning properly BA01D055 DHCP discover DHCP decline DHCP disco...

Page 75: ...f a location code is identified with the error replace the device specified by the location code 2 If the problem persists a Go to Checkout procedure on page 186 b Replace the system board and chassis...

Page 76: ...logical partition mode 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA0500...

Page 77: ...as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA060022 The environment variable boot device contained an entry that exceeded 255 characters in length 1 Using the S...

Page 78: ...but it failed to make the transition to MGC mode 1 Verify that v The alpha mode operating system image is intended for this partition v The configuration of the partition supports an alpha mode opera...

Page 79: ...d chassis assembly on page 274 BA060202 Failed to update the VPD with the new boot path field value 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described...

Page 80: ...ly on page 274 BA09000A There was a vendor specification error 1 Check the vendor specification for additional information 2 If the problem persists a Go to Checkout procedure on page 186 b Replace th...

Page 81: ...nsert the media 2 Insert new media of the correct type 3 If the problem persists a Go to Checkout procedure on page 186 b Replace the system board and chassis assembly as described in Replacing the Ti...

Page 82: ...74 BA090012 There is a SCSI device that is not supported 1 Replace the SCSI device that is not supported with a supported device 2 If the problem persists a Troubleshoot the SCSI devices b Verify that...

Page 83: ...oubleshoot the SCSI devices 2 Verify that the SCSI cables and devices are properly plugged Correct any problems that are found 3 Replace the SCSI cables and devices 4 If the problem persists a Go to C...

Page 84: ...in Replacing the Tier 2 system board and chassis assembly on page 274 BA130011 USB CD ROM in the media tray execution of ATA ATAPI command was not completed with the allowed time 1 Retry the operation...

Page 85: ...described in Replacing the Tier 2 system board and chassis assembly on page 274 BA130014 USB CD ROM in the media tray the media in the USB CD ROM drive has been changed 1 Retry the operation 2 Reboot...

Page 86: ...on page 186 b Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA140002 The SCSI read write optical test unit ready fail...

Page 87: ...lace the adapter specified by the location code BA151001 10 100 Mbps Ethernet PCI adapter internal wrap test failure Replace the adapter specified by the location code BA151002 10 100 Mbps Ethernet ca...

Page 88: ...t procedure on page 186 b Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA154050 The transmit operation failed 1 Rebo...

Page 89: ...unable to expand target partition saving configuration variable 1 Reboot the blade server 2 If the problem persists a Go to Checkout procedure on page 186 b Replace the system board and chassis assemb...

Page 90: ...chassis assembly on page 274 BA170221 Setenv setenv had to delete stored firmware network boot settings to free memory in NVRAM Enter the adapter and network parameters again for the network boot or n...

Page 91: ...ce the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA180014 MSI software error 1 Reboot the blade server 2 If the problem persi...

Page 92: ...escribed in Replacing the Tier 2 system board and chassis assembly on page 274 BA201001 The serial interface dropped data packets 1 Go to Checkout procedure on page 186 2 Replace the system board and...

Page 93: ...d chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA210003 A data storage error was caught by partition firmware 1 If the location code reported wit...

Page 94: ...e the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA210013 There was a partition firmware error when in the SMS menus 1 Reboot...

Page 95: ...rom the hypervisor was not received 1 Review the event log for errors that occurred around the time of this error 2 Correct any errors that are found and reboot the blade server 3 If the problem persi...

Page 96: ...rtual slot device in a hosting partition BA278001 Failed to flash firmware invalid image file Download a new firmware update image and retry the update BA278002 Flash file is not designed for this pla...

Page 97: ...sembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA290000 RTAS discovered an internal stack overflow 1 Go to Checkout procedure on page 186 2 Replace the syste...

Page 98: ...o to Checkout procedure on page 186 b Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA330000 Memory allocation error...

Page 99: ...There was a logical partition event communication failure reading the BladeCenter open fabric manager parameter data structure from the service processor 1 Reboot the blade server 2 If the problem per...

Page 100: ...described in Replacing the Tier 2 system board and chassis assembly on page 274 BA340006 An LP event communication failure occurred reading the system initiator capability data from the service proces...

Page 101: ...and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA340011 Assignment of fabric ID to the I O adapter failed 1 Reboot the blade server 2 If the pr...

Page 102: ...ts to check the operation of the blade server components Use the management module to view progress codes that offer information about the stages involved in powering on and performing an initial prog...

Page 103: ...ogress codes that might be displayed during the power on self test POST along with suggested actions to take if the system hangs on the progress code Only when you experience a hang condition should y...

Page 104: ...ckout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C1001FFF Pre standby completed initial tr...

Page 105: ...s assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C1009x18 Hardware object manager HOM GARD in progress 1 Go to Checkout procedure on page 186 2 Replace the...

Page 106: ...as described in Replacing the Tier 2 system board and chassis assembly on page 274 C1009x38 Processor check ring IPL step in progress 1 Go to Checkout procedure on page 186 2 Replace the system board...

Page 107: ...as described in Replacing the Tier 2 system board and chassis assembly on page 274 C1009x4C Processor wiretest IPL step in progress 1 Go to Checkout procedure on page 186 2 Replace the system board an...

Page 108: ...in Replacing the Tier 2 system board and chassis assembly on page 274 C1009x66 Concurrent initialization in progress 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis asse...

Page 109: ...nd chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C1009x82 ASIC RGC being reset 1 Go to Checkout procedure on page 186 2 Replace the system board a...

Page 110: ...as described in Replacing the Tier 2 system board and chassis assembly on page 274 C1009x9C ASIC SCOM initialization step in progress 1 Go to Checkout procedure on page 186 2 Replace the system board...

Page 111: ...sis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C1009xB8 ASIC memory diagnostic step in progress 1 Go to Checkout procedure on page 186 2 Replace the sy...

Page 112: ...nd chassis assembly on page 274 C1009xD0 Message passing waiting period has begun 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the T...

Page 113: ...for power fault events from SPCN The last byte xx will increment up from 00 to 1F every second while it waits 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as...

Page 114: ...during a platform startup 1 Go to Recovering the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on p...

Page 115: ...zed successfully 1 Go to Recovering the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C...

Page 116: ...o to Recovering the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C2002200 Begin acquir...

Page 117: ...on slots 1 Go to Recovering the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C2002500...

Page 118: ...to Recovering the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C20031FF Waiting for IS...

Page 119: ...sted 1 Go to Recovering the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C2004300 Prep...

Page 120: ...overing the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C2006040 Preparing to initiat...

Page 121: ...ition 1 Go to Recovering the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C2008060 End...

Page 122: ...ent paths 1 Go to Recovering the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C2008120...

Page 123: ...ace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C20082FF VSP startup complete successfully 1 Go to Recovering the system fi...

Page 124: ...one of these progress codes without displaying an 8 character system reference code SRC Table 19 lists the progress codes that might be displayed during the power on self test POST along with suggest...

Page 125: ...and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 CA000038 Attempting to exchange virtual continue events 1 Go to Checkout procedure on page 186 2...

Page 126: ...escribed in Replacing the Tier 2 system board and chassis assembly on page 274 CA0000A0 Open firmware package corrupted phase 2 1 Go to Checkout procedure on page 186 2 Replace the system board and ch...

Page 127: ...s open firmware initialization complete establish parameters for restart 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 sys...

Page 128: ...Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 CA00E105 Transfer control to operating system normal mode boot Go to Bo...

Page 129: ...page 274 CA00E135 Create HCA node 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page...

Page 130: ...m board and chassis assembly on page 274 CA00E13C Create HEA port node 1 Reboot the blade server 2 If the problem persists a Go to Checkout procedure on page 186 b Replace the system board and chassis...

Page 131: ...274 CA00E14C Create terminal emulator node 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembl...

Page 132: ...and chassis assembly on page 274 CA00E156 Create plug in PCI bridge node 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 sys...

Page 133: ...b Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 CA00E175 Bootp request 1 Verify that v The bootp server is correctly...

Page 134: ...erver is correctly configured then retry the operation v The network connections are correct then retry the operation 2 If the problem persists a Go to Checkout procedure on page 186 b Replace the sys...

Page 135: ...placing the Tier 2 system board and chassis assembly on page 274 CA00E19B NVRAM menu variable not found assume FALSE 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assem...

Page 136: ...ing the Tier 2 system board and chassis assembly on page 274 CA00E1A6 User requested boot using default service mode boot list 1 Go to Checkout procedure on page 186 2 Replace the system board and cha...

Page 137: ...em board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 CA00E1B1 System booting system directed boot device repair 1 Go to Checkout procedure o...

Page 138: ...as described in Replacing the Tier 2 system board and chassis assembly on page 274 CA00E1DC Dynamic console selection 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis ass...

Page 139: ...o to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 CA00E1F6 Determine boot device se...

Page 140: ...ssembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 CA00E1FF Build device list for fibre channel SAN adapters The LUN of the SAN adapter being scanned is also di...

Page 141: ...lace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 CA00E810 Initializing ioconfig pfds 1 Go to Checkout procedure on page 186...

Page 142: ...lacing the Tier 2 system board and chassis assembly on page 274 CA00E870 Initializing pfds memory manager 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as desc...

Page 143: ...the Tier 2 system board and chassis assembly on page 274 CA00E890 Starting to initialize open firmware 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as descri...

Page 144: ...error did occur resolve the problem 3 Retry the firmware update 4 If the problem persists a Go to Checkout procedure on page 186 b Replace the system board and chassis assembly as described in Replac...

Page 145: ...Restart the blade server using the permanent boot image as described in Starting the PERM image on page 222 3 Use the Update and Manage System Flash menu to reject the temporary image D1001xxx to D1xx...

Page 146: ...escribed in Replacing the Tier 2 system board and chassis assembly on page 274 D1021xxx Dump dump header directory 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembl...

Page 147: ...Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 D1111xxx Dump opt p0 1 Go to Checkout procedure on page 186 2 Replace t...

Page 148: ...acing the Tier 2 system board and chassis assembly on page 274 D1191xxx Dump BDMP component trace after dump if enough space 1 Go to Checkout procedure on page 186 2 Replace the system board and chass...

Page 149: ...Replacing the Tier 2 system board and chassis assembly on page 274 D1261xxx Dump CRC2 calculation off 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as describe...

Page 150: ...as described in Replacing the Tier 2 system board and chassis assembly on page 274 D12E1xxx Remove core core 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as d...

Page 151: ...dure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 D13A1xxx Get dump identity sequence 1 Go to Checkout...

Page 152: ...ssed Action D1xx3y01 Get SCOM 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274...

Page 153: ...chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 D1xx3y0A Get general purpose GP register 1 Go to Checkout procedure on page 186 2 Replace the system...

Page 154: ...r off operation Table 22 lists the progress codes that might be displayed during the power on self test POST along with suggested actions to take if the system hangs on the progress code Only when you...

Page 155: ...e delayed power off notification 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 2...

Page 156: ...diagnostics 101 711 through FFC 725 SRNs AIX might generate service request numbers SRNs from 101 711 to FFC 725 Replace any parts in the order that the codes are listed in Table 23 Note An x in the...

Page 157: ...e SRN for xxxx and go to Failing function codes 151 through 2D02 on page 184 to identify the failing feature 2 Run stand alone diagnostics and the problem determination procedure for your operating sy...

Page 158: ...to Performing the checkout procedure on page 187 651 170 Sensor status not available Go to Performing the checkout procedure on page 187 651 171 Sensor status not available Go to Performing the checko...

Page 159: ...Performing the checkout procedure on page 187 651 632 308 Internal device error Go to Performing the checkout procedure on page 187 651 639 210 Error log analysis indicates an error detected by the I...

Page 160: ...page 187 651 712 214 System bus parity error Go to Performing the checkout procedure on page 187 651 713 214 System bus protocol transfer error Go to Performing the checkout procedure on page 187 651...

Page 161: ...vice processor error accessing voltage sensor Go to Performing the checkout procedure on page 187 651 750 2D4 Service processor detected NVRAM error Go to Performing the checkout procedure on page 187...

Page 162: ...tem shutdown due to loss of ac power to the site System resumed normal operation no action required 651 818 Power fault due to manual activation of power off request Resume normal operation 651 820 2E...

Page 163: ...cal error has been detected I O expansion bus parity error Schedule deferred maintenance Go to Performing the checkout procedure on page 187 652 631 307 A non critical error has been detected I O expa...

Page 164: ...e or system bus data parity error Schedule deferred maintenance Go to Performing the checkout procedure on page 187 652 772 2D2 292 A non critical error has been detected intermediate or system bus ti...

Page 165: ...the checkout procedure on page 187 817 215 817 Time of day clock not running test failed Go to Performing the checkout procedure on page 187 817 217 817 Time of day clock not running Go to Performing...

Page 166: ...5 887 Fuse test failed Go to Performing the checkout procedure on page 187 887 202 887 Vital Product Data test failed Go to Performing the checkout procedure on page 187 887 203 887 Vital Product Data...

Page 167: ...e 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints on page 88 2 Replace any parts reported by the diagnostic program 3 Rep...

Page 168: ...nt module event log If an error was recorded by the system see POST progress codes checkpoints on page 88 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis...

Page 169: ...Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints on page 88 2 Replace any parts reported by the diagnostic program 3 Replace...

Page 170: ...4Gb Fibre Channel PCI X Adapter card 2604 105 2604 Internal Wrap Test failure for the Fibre Channel adapter card Replace the 4Gb Fibre Channel PCI X Adapter card 2604 106 2604 Gigabit Link Module GLM...

Page 171: ...rd Replace the 8Gb PCIe Fibre Channel Expansion Card 2607 108 2607 221 Enhanced Error Handling Failure on the bus for the Fibre Channel adapter card Go to Performing the checkout procedure on page 187...

Page 172: ...the test after each step 1 Reseat the cable 2 Replace the cable 3 Verify that the network is functional 4 Verify that the network switch is functional 5 Go to Performing the checkout procedure on page...

Page 173: ...no error status Go to Performing the checkout procedure on page 187 2640 136 2640 2631 Timeout waiting for controller or drive with no busy status Go to Performing the checkout procedure on page 187...

Page 174: ...d by the microprocessor but the failure could not be isolated 1 Check the BladeCenter management module event log if an error was recorded by the system see POST progress codes checkpoints on page 88...

Page 175: ...r was recorded by the system see POST progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A02 01x Uncorrectable Memory Error 1 Check the BladeCen...

Page 176: ...2 If no entry is found replace the system board and chassis assembly A02 12x I O Host Bridge time out error 1 Check the BladeCenter management module event log if an error was recorded by the system...

Page 177: ...tem see POST progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A03 12x Error on System bus 1 Check the BladeCenter management module event log...

Page 178: ...or was recorded by the system see POST progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A05 03x Sensor indicates a voltage outside normal rang...

Page 179: ...power supply failure 1 Check the BladeCenter management module event log if an error was recorded by the system see POST progress codes checkpoints on page 88 2 If no entry is found replace the syste...

Page 180: ...eplace the system board and chassis assembly A0D 00x Error log analysis indicates an error detected by the Service Processor but the failure could not be isolated 1 Check the BladeCenter management mo...

Page 181: ...corded by the system see POST progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A0D 23x Loss of heart beat from Service Processor 1 Check the B...

Page 182: ...vailable due to an error System is operating in degraded mode 1 Check the BladeCenter management module event log if an error was recorded by the system see POST progress codes checkpoints on page 88...

Page 183: ...an I O device Check the BladeCenter management module event log for an entry around this time If no entry is found replace the system board and chassis assembly A11 50x Recoverable errors on resource...

Page 184: ...rrectable error 1 Check the BladeCenter management module event log if an error was recorded by the system see POST progress codes checkpoints on page 88 2 If no entry is found replace the system boar...

Page 185: ...progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A12 11x A non critical error has been detected a system bus protocol transfer error 1 Check...

Page 186: ...s been detected an I O bus address parity error 1 Check the BladeCenter management module event log if an error was recorded by the system see POST progress codes checkpoints on page 88 2 If no entry...

Page 187: ...system see POST progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A13 12x A non critical error has been detected an error on system bus 1 Check...

Page 188: ...assis assembly A15 03x Sensor indicates a voltage outside normal range 1 Check the BladeCenter management module event log if an error was recorded by the system see POST progress codes checkpoints on...

Page 189: ...module event log if an error was recorded by the system see POST progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A15 19x Fan failure 1 Check...

Page 190: ...immediately available reboot and the resource will be deconfigured operations can continue in a degraded mode 2 Check the BladeCenter management module event log if an error was recorded by the system...

Page 191: ...rded by the system see POST progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A1D 09x A non critical error has been detected a service processo...

Page 192: ...e system see POST progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A1D 24x A non critical error has been detected a service processor detected...

Page 193: ...s checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A1D 40x A non critical error has been detected Presence Detect Error Mis Plugged 1 Check the BladeCenter m...

Page 194: ...c program 3 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 ssss 104 ssss The motor failed to restart 1 Check the Blade...

Page 195: ...page 88 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 ssss...

Page 196: ...vent log If an error was recorded by the system see POST progress codes checkpoints on page 88 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as...

Page 197: ...end Diagnostic command 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints on page 88 2 Replace any parts reported by the dia...

Page 198: ...problem for memory DIMMs Note If more than one pair of memory DIMMs are reported missing 1 Replace the system board and chassis assembly 2 Replace the memory DIMM at the physical location code that i...

Page 199: ...System board and chassis assembly microprocessor system interface 812 System board and chassis assembly Common standard adapter logic problem 814 System board and chassis assembly NVRAM problem 815 Sy...

Page 200: ...e documentation that comes with the operating system for more information See the online information or the BladeCenter Management Module User s Guide for more information about the event log Checkout...

Page 201: ...server does not start see Troubleshooting tables on page 194 Step 002 Verify that you have looked up each error code or hung checkpoint and attempted the corrective action before going to Step 003 1...

Page 202: ...dule event log b Record any messages or diagnostic information that might be in the log 5 Load the stand alone diagnostics Go to Starting stand alone diagnostics from a CD on page 190 or Starting stan...

Page 203: ...source and console I O resources 3 Make sure that the Boot Mode partition properties are set to Normal 4 If the problem remains contact your software service provider for further assistance Running th...

Page 204: ...CD or DVD drive is selected as the first boot device for the blade server 4 Insert the stand alone Diagnostics CD into the CD or DVD drive 5 Turn on the blade server and establish an SOL session Note...

Page 205: ...er and gateway IP addresses if applicable and enter the subnet mask If there is no gateway between the NIM server and the client set the gateway address to 0 0 0 0 See your network administrator to de...

Page 206: ...ete press F3 to return to the Diagnostic Selection menu If you want to run another test press F3 again to return to the Function Selection menu v System Verification a From the Function Selection menu...

Page 207: ...g the boot image complete the following steps 1 Make sure that your boot list is correct a From the BladeCenter management module Web interface display the boot sequences for the blade servers in your...

Page 208: ...If replacing the CD or DVD drive does not resolve the problem replace the media tray f If booting on all servers fails using the new media tray replace the following in the BladeCenter unit v Manageme...

Page 209: ...is broken an LED is not working or a similar problem has occurred If the part is a CRU replace it If the part is a FRU the part must be replaced by a trained service technician Hard disk drive problem...

Page 210: ...n the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 7998 on page 235 to determine which components are CRUs and which components ar...

Page 211: ...d actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 7998 on page 235 to determine which components are CRUs and which co...

Page 212: ...blem call for service v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 7998 on page 235 to deter...

Page 213: ...images If this happens turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration Then move the device and the monitor at least 305 mm 12 in apart Turn on the...

Page 214: ...mains see Solving undetermined problems on page 231 PCI expansion card PIOCARD problem isolation procedure The hardware that controls PCI adapters and PCI card slots detected an error The direct selec...

Page 215: ...s P1 C11 Optional device problems Identify optional device problem symptoms and what corrective actions to take v Follow the suggested actions in the order in which they are listed in the Action colum...

Page 216: ...is not communicating with the management module reseat the blade server by following these procedures 1 Removing the management card on page 253 2 Installing the management card on page 254 If reseati...

Page 217: ...hen the analysis is not definitive the hypervisor logs one or more isolation procedures for you to run to identify and correct the problem Table 31 describes the isolation procedures Table 31 POWER Hy...

Page 218: ...Memory module 6 DIMM 7 P1 C7 Memory module 7 DIMM 8 P1 C8 Memory module 8 2 See Removing a memory module on page 251 for location information and the removal procedure 3 Install new memory DIMMs as d...

Page 219: ...ocedure code is recorded in the management module event log A message with three procedures might be similar to the following example except that the entry would be on one line in the event log SN YL3...

Page 220: ...70 problem persists replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 CAPACTY Symbolic CRU The failing component is the m...

Page 221: ...ce any memory DIMMs at this time Reseat the memory DIMMs as described in Installing a memory module on page 251 2 If the problem persists replace each memory DIMM by following the action for symbolic...

Page 222: ...system operator or user error has occurred Refer to the documentation for the function you were attempting to perform FSPSP04 A problem has been detected in the service processor firmware 1 Verify th...

Page 223: ...as described in Installing a memory module on page 251 See Supported DIMMs on page 4 for more information FSPSP10 The part indicated in the CRU callout that follows this procedure is invalid or missi...

Page 224: ...d the blade server is powering off partitions and attempting a server dump Follow the action in the A7006995 SRC description if the partitions do not terminate as requested 4 If an A7006995 SRC has no...

Page 225: ...his problem without replacing hardware 1 Power off the blade server as described in Turning off the blade server on page 8 2 Remove the blade server from the BladeCenter unit and reinsert the blade se...

Page 226: ...he service processor has detected that one or more of the required fields in the system VPD has not initialized 1 When the system reaches the SMS set the system VPD values that are required which auto...

Page 227: ...d are required so that other memory cards on the board can be configured The additional parts in the CRU callout list include all the missing memory cards in the group To correct the error add or move...

Page 228: ...or chip and a GX chip If the CRUs called out before this procedure do not fix the problem contact IBM Support FSPSP51 Runtime diagnostics has detected a memory bus correctable error that is exceeding...

Page 229: ...replace fans wait for the unit to cool and retry the operation 4 If the fans are functioning correctly there are environmental issues with the cooling of the processor Replace the system board and cha...

Page 230: ...on page 4 for more information NO12VDC Symbolic CRU Error code 1xxx2647 indicates that the blade server is reporting that 12V dc is not present on the BladeCenter midplane 1 Check the management modul...

Page 231: ...dress conflict v The software is designed to operate on the blade server v Other software works on the blade server v The software works on another server 2 If you received any error messages when usi...

Page 232: ...f an error occurs view the light path diagnostic LEDs in the following order 1 Look at the control panel on the front of the blade server See Blade server control panel buttons and LEDs on page 5 v If...

Page 233: ...ained service technician Lit light path diagnostics LED Description Action None An error has occurred and cannot be isolated or the service processor has failed An error has occurred that is not repre...

Page 234: ...moving a memory module on page 251 and Installing a memory module on page 251 Note Multiple DIMM LEDs do not necessarily indicate multiple DIMM failures If more than one DIMM LED is lit reseat or repl...

Page 235: ...he management card on page 254 4 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 PCI X expansion card error P1 C10 PIOC...

Page 236: ...or and install any server firmware updates Recovering the system firmware The system firmware is contained in separate temporary and permanent images in the flash memory of the blade server These imag...

Page 237: ...plicable JS12 blade server in the list of blade servers in the BladeCenter unit 4 Select Temporary to force the system to start from the TEMP image 5 Restart the blade server 6 Verify that the system...

Page 238: ...blade server used to start Note If the TEMP image level is more current than the PERM image commit the TEMP image See Committing the TEMP system firmware image 4 When you have verified the firmware le...

Page 239: ...page 231 To check the general function of shared BladeCenter resources complete the following operations 1 Verify that the BladeCenter unit has the required power modules installed and is connected to...

Page 240: ...that the management module is operating correctly See the documentation for your BladeCenter unit Some BladeCenter unit types have several management module components that you might test or replace S...

Page 241: ...one at a time in the order shown restarting the blade server each time 1 USB cable if applicable 2 Media tray cable if applicable 3 Media tray 5 Troubleshoot the diskette drive if it is the only fail...

Page 242: ...ide for your management module for more information 10 Replace the management module See the online information center or the Problem Determination and Service Guide or the Hardware Maintenance Manual...

Page 243: ...information center or the Problem Determination and Service Guide or the Hardware Maintenance Manual and Troubleshooting Guide for your BladeCenter unit If these steps do not resolve the problem it i...

Page 244: ...LED on the front of the blade server is lit A lit indicator shows that the blade server is connected to the shared BladeCenter monitor 3 Verify that the video cable is securely connected to the BladeC...

Page 245: ...heck the LEDs on all the power supplies of the BladeCenter unit where the blade server is installed If the LEDs indicate that the power supplies are working correctly and reseating the blade server do...

Page 246: ...s Does the blade server fail the diagnostic programs If so what are the error codes What occurs When Where Is the failure repeatable Has the current server configuration ever worked What changes if an...

Page 247: ...See Appendix A Getting help and technical assistance on page 285 for information about how to call IBM for service Chapter 2 Diagnostics 233...

Page 248: ...234 JS12 Type 7998 Problem Determination and Service Guide...

Page 249: ...h replaceable part part number and replaceable component type Figure 5 shows replaceable components that are available for the JS12 Type 7998 blade server 1 2 3 4 7 8 9 10 5 6 11 Figure 5 Parts illust...

Page 250: ...3 QLogic 4Gb Fibre Channel CFFv expansion card 41Y8526 3 Emulex 4Gb Fibre Channel CFFv expansion card 43W6862 3 4X InfiniBand DDR CFFh expansion card 43W4425 3 1X SAS CFFv expansion card 39Y9188 4 4X...

Page 251: ...Index Description CRU No Tier 1 CRU No Tier 2 FRU No Label Planar heatsink and system service 44T5733 Label Universal warning 90P4799 Battery 3 0 volt 16G8095 Chapter 3 Parts listing Type 7998 237...

Page 252: ...238 JS12 Type 7998 Problem Determination and Service Guide...

Page 253: ...u install a new blade server download and apply the most recent firmware updates Download and install updated device drivers and the JS12 firmware Go to the IBM Support site to download the updates Se...

Page 254: ...sitive devices Static electricity can damage the blade server and other electronic devices To avoid damage keep static sensitive devices in their static protective packages until you are ready to inst...

Page 255: ...onsequences Some configuration information and update options are established according to bay numbers If you reinstall the blade server into a different bay you might have to reconfigure the blade se...

Page 256: ...tall the blade server in a BladeCenter unit to use the blade server Statement 21 CAUTION Hazardous energy is present when the blade server is connected to the power source Always replace the blade ser...

Page 257: ...ver the bay opening move out of the way as you insert the blade server 8 Push the release handles on the front of the blade server to close and lock them The discovery and initialization process can t...

Page 258: ...installation The illustrations in this documentation might differ slightly from your hardware Removing the blade server cover Remove the blade server from the chassis unit and press the blade server c...

Page 259: ...g the blade server Installing and closing the blade server cover Install and close the cover of the blade server before you insert the blade server into the BladeCenter unit Do not attempt to override...

Page 260: ...ade server from the BladeCenter unit See Removing the blade server from a BladeCenter unit on page 241 3 Carefully lay the blade server on a flat static protective surface with the cover side up 4 Ope...

Page 261: ...ver on page 245 Statement 21 CAUTION Hazardous energy is present when the blade server is connected to the power source Always replace the blade server cover before installing the blade server 4 Insta...

Page 262: ...at static protective surface with the cover side up 5 Open and remove the blade server cover See Removing the blade server cover on page 244 6 Remove the appropriate drive v Remove the front hard disk...

Page 263: ...r expansion card occupies the same area as the second hard disk drive Figure 13 shows how to install the rear SAS drive The procedure is nearly identical for the front drive To install a SAS hard disk...

Page 264: ...hat secure the tray to the system board Store the screws in a safe place b Secure the SAS connector drive tray to the system board with the screws from the option kit c Place the drive into the hard d...

Page 265: ...Locate the DIMM connector that contains the DIMM that is to be replaced See System board connectors on page 9 for DIMM slot locations Attention To avoid breaking the DIMM retaining clips or damaging...

Page 266: ...down the operating system turn off the blade server and remove the blade server from the BladeCenter unit See Removing the blade server from a BladeCenter unit on page 241 4 Carefully lay the blade se...

Page 267: ...ve and reinsert the DIMM 11 Install and close the blade server cover See Installing and closing the blade server cover on page 245 Statement 21 CAUTION Hazardous energy is present when the blade serve...

Page 268: ...f you are instructed to return the management card follow all packaging instructions and use any packaging materials for shipping that are supplied to you 8 Move the management card to a new system bo...

Page 269: ...agement card has not been correctly installed In this case open the retaining clips and remove the management card Then reinsert the management card 7 Install and close the blade server cover See Inst...

Page 270: ...You cannot boot the blade server until you enter valid values for the data Important The first time that you turn on the blade server after you replace the system board and chassis assembly and the m...

Page 271: ...the value 4 Respond to the Enter WorldWide Port Number Must be 12 characters prompt by typing the worldwide port number WWPN that is displayed when you use the lsvpd command at an operating system pro...

Page 272: ...must supply the part in bold when you request the activation code 3 Send a note requesting the VET activation code for your replacement management anchor card to the System p Capacity on Demand mailb...

Page 273: ...ation_code command to enter the 34 character VET activation code for activating PowerVM Editions virtualization For example if the activation code is 4D8D6E7A81409365CA1F000028200041FD enter the follo...

Page 274: ...blade server to ensure that the activation code is stored in the vital product data on the management card Removing and installing an I O expansion card Add an I O expansion card to the blade server t...

Page 275: ...y pivot the wide end of the expansion card out of the expansion card connectors then slide the notched end of the card out of the raised hooks on the system board and lift the card out of the blade se...

Page 276: ...ck component then remove the part from its package 5 Orient the expansion card over the system board 6 Slide the notch in the narrow end of the card into the raised hook on the system board then gentl...

Page 277: ...delines on page 239 2 Shut down the operating system turn off the blade server and remove the blade server from the BladeCenter unit See Removing the blade server from a BladeCenter unit on page 241 3...

Page 278: ...pen and remove the blade server cover See Removing the blade server cover on page 244 5 If a drive is connected to the SAS connector remove the drive and the tray See Removing a SAS hard disk drive on...

Page 279: ...ng and closing the blade server cover on page 245 Statement 21 CAUTION Hazardous energy is present when the blade server is connected to the power source Always replace the blade server cover before i...

Page 280: ...the raised hooks on the system board and lift the card out of the blade server d Optional Reattach the plastic cover for the PCI Express connector if it is available 5 Gently lift the vertical CFFv CF...

Page 281: ...onnector 7 Install the horizontal CFFh CFFe portion of the expansion card a Slide the card into the raised hook on the system board b Gently pivot the card into the PCIe connector 8 Install and close...

Page 282: ...easier to slide the battery 8 Use your thumb and index finger to pull the battery from under the battery clip Note After you remove the battery press gently on the clip to make sure that the battery c...

Page 283: ...the positive symbol is facing up 3 As you slide it under the battery clip press the battery down into the socket 4 Install and close the blade server cover See Installing and closing the blade server...

Page 284: ...enter unit on page 241 3 Carefully lay the blade server on a flat static protective surface with the cover side up 4 Open and remove the blade server cover See Removing the blade server cover on page...

Page 285: ...the drive tray See Installing a SAS hard disk drive on page 249 for instructions 3 Install and close the blade server cover See Installing and closing the blade server cover on page 245 Statement 21...

Page 286: ...3 Carefully lay the blade server on a flat static protective surface with the cover side up 4 Open and remove the blade server cover See Removing the blade server cover on page 244 5 If a standard for...

Page 287: ...and close the blade server cover See Installing and closing the blade server cover on page 245 Statement 21 CAUTION Hazardous energy is present when the blade server is connected to the power source A...

Page 288: ...e up 4 Open and remove the blade server cover See Removing the blade server cover on page 244 5 Remove the blade server bezel assembly See Removing the bezel assembly on page 246 6 Remove any of the i...

Page 289: ...er Important Completing the information on the RID tag ensures future entitlement for service 12 Place the RID tag on the bottom of the blade server chassis 13 Install the blade server into the BladeC...

Page 290: ...276 JS12 Type 7998 Problem Determination and Service Guide...

Page 291: ...upported from the management module You can still use the other methods of performing firmware updates for the blade server v In band operating system capabilities such as the update_flash command for...

Page 292: ...yy_zzz Reference codes CA2799FD and CA2799FF are displayed alternately on the control panel during the server firmware installation process The system automatically powers off and on when the installa...

Page 293: ...t up by AIX when AIX was first booted or manually using the AIX service aids v Open firmware prompt This utility is for advanced users of the IEEE 1275 specifications only v Management module Use the...

Page 294: ...te If a device that you are trying to select such as a USB CD drive in the BladeCenter media tray is not displayed in the Select Device Type menu select List all Devices and select the device from tha...

Page 295: ...ve to configure controllers for the blade server operating system However you must install a device driver for the blade server operating system to address the Ethernet controllers For device drivers...

Page 296: ...s 3 and 4 if these bays are supported by your BladeCenter unit You can verify which controller on the card is routed to which I O module bay by performing the same test and using a controller on the e...

Page 297: ...or the latest applicable IBM Director updates and interim fixes To install the IBM Director updates and any other applicable updates and interim fixes complete the following steps Note Changes are mad...

Page 298: ...284 JS12 Type 7998 Problem Determination and Service Guide...

Page 299: ...n installation wizard collects the necessary contact information You can use call home support for sending or receiving the following types of information v Problem data to IBM support v Extended erro...

Page 300: ...eCenter systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see...

Page 301: ...es or see http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through IBM S...

Page 302: ...288 JS12 Type 7998 Problem Determination and Service Guide...

Page 303: ...irector of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRE...

Page 304: ...arks of Intel Corporation or its subsidiaries in the United States and other countries Microsoft and Windows are trademarks of Microsoft Corporation in the United States other countries or both Adobe...

Page 305: ...nt of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives that are available from IBM Maximum memory might require replacement of the s...

Page 306: ...spone de una serie de programas y servicios de devoluci n de productos en varios pa ses a fin de ayudar a los propietarios de equipos a reciclar sus productos de TI Se puede encontrar informaci n sobr...

Page 307: ...is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your...

Page 308: ...batteries et accumulateurs us s Cette tiquette est appliqu e sur diverses batteries pour indiquer que la batterie ne doit pas tre mise au rebut mais plut t r cup r e en fin de cycle de vie selon cett...

Page 309: ...adiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residentia...

Page 310: ...ing to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the f...

Page 311: ...s the Taiwanese Class A warning statement Chinese Class A warning statement View the Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement View the Japan...

Page 312: ...298 JS12 Type 7998 Problem Determination and Service Guide...

Page 313: ...186 performing 187 checkpoints C1001F00 through C1645300 89 C2001000 through C20082FF 99 C700xxxx 109 CA000000 through CA2799FF 110 D1001xxx through D1xx3FFF 131 D1xx3y01 through D1xx3yF2 138 D1xx900C...

Page 314: ...lectrical equipment vii H hard disk drive connectors 9 installing 249 problems 195 removing 248 264 hard disk drive tray installing 271 removing 270 hard disk drives specifications 3 hardware service...

Page 315: ...em isolation PIOCARD 200 power 202 software 217 startup 193 undetermined 231 USB port 217 video 198 product recycling 291 program vital product data 256 progress codes 15 88 C1001F00 through C1645300...

Page 316: ...nts 264 starting PERM image 222 TEMP image 223 starting the blade server 7 startup problems 193 statements and notices 2 static electricity 240 static sensitive devices handling 240 stopping the blade...

Page 317: ......

Page 318: ...Part Number 60Y1568 Printed in USA 1P P N 60Y1568...

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