MAN0923_Issue 3_04/15
Touchpoint Pro
Operating Instructions
135
Error
Code
Message
Possible
Cause
Remedial
Action
31
State Change operation failed; could
not communicate with I/O Module
Potential issue with the
ring network connection,
or damaged/faulty I/O
Module
1. Check the Active Events screen for any reported
failure of the ring communication. In this case, refer
to Error 37 – Ring communication failed.
2. Check that the I/O Module is properly seated on
the DIN rail.
3. If the error persists, remove the module and check
for any damage to the connector on the DIN rail.
4. In this case, it may be possible to move the
module to another slot.
5. If the connector is damaged, contact your local
representative to obtain a replacement DIN rail PCB
assembly.
6. If no damage is apparent to the connector and
the module fails to operate in another slot, then
the module may be faulty. Follow the procedure in
Maintenance, Replace an I/O Module to replace it.
32
The user could not be added. A user
with the same name already exists
on the system.
User already exists
Create the new user with a different name.
33
User could not be added; maximum
number of 20 users reached.
The system has the
maximum number of
users
Remove another user so that the new user can be
created.
34
The Username/Password is
incorrect, please try again
Incorrect user name,
password or access level
1. Check that the user name and password are
correct.
2. Confirm that the user has the required access level
(see summary in User Interface, Access Levels)
3. If necessary, create a new user with the
appropriate access level.
35
The Username/Password is incorrect,
please try again
Please refer to error 34
Please refer to error 34
36
Access denied; your current access
level does not allow the intended
operation
Please refer to error 34
Please refer to error 34
37
Ring communication failed - please
check proper ring network wiring
and try again.
There is an issue
with the ring network
connection
1. If the error occurred during normal operation
(i.e. not configuration), check the Active Events
screen for details of the location of the connection
break.
or
Check the LEDs on each Ring Coupling Module
(RCM) in the system. The LED indicates that data is
being received, therefore if an LED is not lit, there is a
problem in the preceding section of the ring network.
2. Check the cables and connections in the area
where the connection break fault is indicated.
38
System interaction command failed;
please try again.
An error occurred during
the system interaction
1. Retry the operation.
2. If the error has not cleared, if possible cycle the
power to the system.
3. If the problem persists, please contact your local
service representative.
9. Problem Solving
