
GE Analytical Instruments ©2010
167 of 226
DLM 74001-04 Rev. A
Chapter 8: Troubleshooting
Step 4: Contact Technical Support
After pursuing Steps 1 through 3, in the USA contact GE Analytical Instruments Technical Support at
800.255.6964. In other parts of the world, contact your local GE Analytical instruments representative. When you
call technical support, please have basic Analyzer information from the System Information screen
(
Maintenance
tab
System Info
) available.
Step 5: Return the Analyzer to GE Analytical Instruments
In some instances, after consulting with GE Analytical Instruments Technical Support, it will be necessary to
return the Analyzer to the factory for repairs.
Only return the Analyzer to GE Analytical Instruments if
Technical Support has issued you a Return Authorization (RA) number.
Several precautions must be followed to ensure that the Analyzer is not damaged during shipment. If the
original shipping container has not been retained, contact GE Analytical Instruments at 1-800-255-6964 or 303-
444-2009 to order shipping supplies.
Under no circumstances should you try to pack the Analyzer in anything
other than the original shipping container.
Before repackaging, water must be drained from the Analyzer.
1. If the Analyzer is taking measurements, press the
Stop Analysis
button.
2. Press the
Menu
button and select the
Maintenance
tab.
3. Disable the flow of water to the Analyzer.
4. Press the
Advanced
button and then press the
Drain Sample
button. Follow the prompts on screen. It
will take 8 to 10 minutes for the
iOS
to drain. If you do not have an
iOS
or Super
iOS
, proceed to Step 6.
5. After 10 minutes, press the
Exit
button.
6. Turn off power to the Analyzer.
7. Open the Analyzer front panel.
8. Slide the tray from the accessories kit under the DI water cartridge.
9. Lift the spring clip at the top of the DI water cartridge, and rotate the cartridge clockwise (as viewed
from the top) so it slides out of the retaining hooks.
Warning
If the Analyzer is returned in anything other than an GE Analytical Instruments
shipping container, you will be charged for any damage that occurs during
shipping.
Summary of Contents for Sievers 500 RL
Page 8: ...GE Analytical Instruments 2010 8 of 226 DLM 74001 04 Rev A ...
Page 10: ...GE Analytical Instruments 2010 10 of 226 DLM 74001 04 Rev A ...
Page 36: ...GE Analytical Instruments 2010 36 of 220 DLM 74001 04 Rev A ...
Page 66: ...GE Analytical Instruments 2010 66 of 226 DLM 74001 04 Rev A Chapter 3 Installation ...
Page 152: ...GE Analytical Instruments 2010 152 of 226 DLM 74001 04 Rev A Chapter 7 Maintenance ...
Page 170: ...GE Analytical Instruments 2010 170 of 226 DLM 74001 04 Rev A Chapter 8 Troubleshooting ...
Page 178: ...Appendix A GE Analytical Instruments 2010 178 of 186 DLM 74001 04 Rev A ...
Page 185: ...Notes GE Analytical Instruments 2010 185 of 186 DLM 74001 04 Rev A 186 ...
Page 186: ...Notes GE Analytical Instruments 2010 186 of 186 DLM 74001 04 Rev A 186 ...