GE Sievers 500 RL, Operation And Maintenance Manual, Page: 16 / 186

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Standard Limited Warranty
GE Analytical Instruments warrants its products (Sievers®, GE Analytical™, and Leakwise™) for defects in materials and work-
manship. GE Analytical Instruments will, at its option, repair or replace instrument components that prove to be defective with
new or remanufactured components (i.e., equivalent to new). The warranty set forth is exclusive and no other warranty,
whether written or oral, is expressed or implied.
Warranty Term
The GE Analytical Instruments warranty term is thirteen (13) months ex-works, or twelve (12) months from installation or start
up by GE Analytical Instruments certified service personnel. In no event shall the standard limited warranty coverage extend
beyond thirteen (13) months from original shipment date.
Warranty Service
Warranty Service is provided to customers through telephone support (1-800-255-6964), Monday - Friday, from 8:00 a.m. to
5:00 p.m. (Mountain Time), excluding all company and legal holidays. Telephone support is provided for troubleshooting and
determination of parts to be shipped from GE Analytical Instruments to the customer in order to return the product to oper-
ation. If telephone support is not effective, the product may be returned to GE Analytical Instruments for repair or replace-
ment. In some instances, suitable instruments may be available for short duration loan or lease.
GE Analytical Instruments warrants that any
labor services
provided shall conform to the reasonable standards of technical
competency and performance effective at the time of delivery. All service interventions are to be reviewed and authorized as
correct and complete at the completion of the service by a customer representative, or designate. GE Analytical Instruments
warrants these services for 30 days after the authorization and will correct any qualifying deficiency in labor provided that
the labor service deficiency is exactly related to the originating event. No other remedy, other than the provision of labor ser-
vices, may be applicable.
Repair components (parts and materials), but not consumables, provided in the course of a repair, or purchased individually,
are warranted for 90 days ex-works for materials and workmanship. In no event will the incorporation of a warranted repair
component into an instrument extend the whole instrument’s warranty beyond its original term.
Consumables (e.g., dilution standards, verification solutions, and UV lamps, etc.) are warranted to the extent of their stated
shelf life, provided these items are maintained within the stated environmental limitations. Warranty claims for consumables
and verification standards are limited to the replacement of the defective items, prorated from the time of claim to the expi-
ration of shelf life.
Shipping
A Repair Authorization Number (RA) must be obtained from the Technical Support Group before any product can be returned
to the factory. GE Analytical Instruments will pay freight charges, exclusive of any taxes and duties, for replacement or re-
paired products shipped to the customer site. Customers shall pay freight charges, including all taxes and duties, for all prod-
ucts returning to GE Analytical Instruments. Any product returned to the factory without an RA number will be returned to the
customer.