Fuji Xerox ApeosPort-V C2276, Administrator'S Manual

Page: 492 / 783

15 Problem Solving
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When connection to a desired Web server fails
The address of the address
that does not use a proxy
server is incorrect. Confirm whether only addresses that do not use a proxy server
are set. Even if addresses not through a proxy server are
specified using the FQDN, if a server is directly accessed using its
IP address, the registered server is not excluded. Set the address
not to use a proxy server.
Likewise, even if you directly specify an address that does not
use a proxy server, if a server is accessed with the FQDN, the
registered server is not excluded. Set an IP address with the
FQDN not to use a proxy server.
The desired server, or the proxy
server is down. Confirm whether the desired server or the proxy server is
operating correctly.
The network cable is not
connected, or broken. Confirm whether the network cable is correctly connected. We
recommend using a spanning-tree configuration, with which
network disconnection rarely occurs.
Cannot communicate because
of overloading of the server
application. Wait for a while and try accessing again.
An error occurs that is not
displayed on the control panel. Even though an error occurs during background processing, no
message appears on the control panel. Display the [Job Status]
screen or print the Job History Report to confirm the result.
Cannot access the proxy server,
firewall, or Web server as a
result of access control. The following types of access control are used. Confirm the
configured access control.

Address (port) restriction

SSL restriction

User access restriction (including access right levels)

Content block

Scheme restriction (cannot use HTTP etc.)

Transfer data size restriction
 Method restriction (cannot use POST etc.)
 HTTP header restriction (only accepting specified browsers
etc.)
 Time restriction (only available during a specific period of time
etc.)
Cause Remedy
The setting to use the proxy
server is not configured. In the environment using the proxy server, you must configure
the machine to use the proxy server to connect to a desired Web
server. Make sure that you configure the settings to use the
proxy server.
The setting to use a proxy
server is configured even
though the environment does
not use a proxy server. In an environment that does not use a proxy server, such as
when connecting to an intranet, do not make the settings to use
the proxy server.
The proxy server address is
incorrect. When the settings to use a proxy server are configured, you
cannot connect to a desired Web server only if the IP address of
the proxy server is correct. Set the correct IP address of the proxy
server.
Cause Remedy