Other problems
Other problems
The printer does not go on
Cause
Corrective Action
The printer is unplugged.
Plug the power cord into the outlet, and then turn on
the printer.
The specied voltage is not supplied.
Check the voltage of the outlet and breaker.
(→P.70)
If the Printer Makes a Strange Sound
The following sounds do not indicate a problem with the printer.
•
There is a sound of vacuum from the Platen
To prevent paper from rising, paper is held against the Platen by suction from Vacuum holes under it.
•
When a Roll is Rewound, There is a Sound as if the Paper is Pulled Taut
This sound may be heard when rolls are loaded. When rolls are automatically rewound, you may
hear the sound of pulling paper taut.
•
Roll paper makes a uttering sound during printing
There may be a uttering sound when large paper is advanced.
•
There is a Hissing or Whistling Noise
Parts inside the printer may resonate with the sound made by the Carriage as it moves quickly.
•
The Carriage Makes a Noise When Returning
This sound may be heard during automatic adjustment of the printhead. Protective parts by the ink
tubes, which move in response to the Carriage, may strongly swing when the Carriage returns, causing
a sound when the parts touch the inner wall of the printer.
•
If you suddenly hear the tone for cleaning operations
At regular intervals, for printer maintenance, cleaning operations will begin automatically, even if the
printer is in Sleep mode.
In other cases, contact your Canon dealer.
Messages advising to check the maintenance cartridge
are not cleared
Cause
Corrective Action
Remove the new Maintenance Cartridge you have
just installed and insert it again rmly.
The printer has not detected the new Maintenance
Cartridge that was used to replace the old one.
Restart the printer.
Troubleshooting 623
