Canon imageRUNNER C3025i, User Manual

Page: 684 / 814

#829
The received data exceeds the maximum receivable size.
● In fax reception, the machine deletes the data for page 1,000 onwards and either prints the first 999 pages
or holds them in memory. Get the sender to resend page 1,000 onwards.
● In I-Fax reception, the machine cannot receive the e-mail if its size exceeds 24 MB. Ask the sender to
reduce the size of the e-mail down to under 24 MB and try resending.
#839
A user name and password that are used for SMTP authentication are not set correctly.
● Set the user name and password correctly.
Specifying E-Mail Settings(P. 319)
Configuring E-Mail/I-Fax Communication Settings(P. 85)
#841
When sending an e-mail/I-Fax, an encryption algorithm that is common to the mail server is not present.
● Clear the [Use TLS for SMTP]/[Use TLS for POP] check box.
Configuring E-Mail/I-Fax Communication Settings(P. 85)
● Add the common encryption algorithm to the mail server settings.
A TLS server certificate verification error has occurred during communication with the SMTP server.
● Check that the CA certificate that signed the TLS server certificate on the SMTP server side is registered to
the machine by using the Remote UI.
● Check that the TLS server certificate on the SMTP server side is valid.
● Check that the TLS server certificate is not a self-signed one.
#844
TLS encrypted communication to a POP3 server failed when sending an e-mail with POP before SMTP.
● Check the TLS encrypted communication settings in the POP3 server.
● Clear the [Use TLS for POP] check box. If the problem persists, clear the [Use POP Authentication Before
Sending] check box, and set the communication setting to a setting other than POP before SMTP.
Configuring E-Mail/I-Fax Communication Settings(P. 85)
When verifying a TLS server certificate to communicate to the POP3 server, a verification error occurred.
● Check that the CA certificate that signed the TLS server certificate on the POP3 server side is registered to
the machine by using the Remote UI.
● Check that the TLS server certificate on the POP3 server side is valid.
● Check that the TLS server certificate is not a self-signed certificate.
Troubleshooting
675