Bio-Logic HCV-3048, Installation And Configuration Manual

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Manual for VMP300-based instruments
105
11.
Troubleshooting
11.1 Data saving
Problem: Data cannot be saved from a given channel (this channel appears in yellow in EC-
Lab

, and the program displays an error message while attempting to save data):
Solution(s):
-
ensure that the file being saved to has not been moved or destroyed, or opened by another
application,
- if the saved file is on a network drive, ensure that you have the right to write data into the
same directory (create and destroy a text file). Otherwise see your network
authorizations…,
- in EC-Lab

, select File, Repair... Then select the saved file and click on the Repair button,
-
ensure that the computer’s IP Address has not been modified since the beginning of the
experiment,
- if the problem persists, please contact Bio-Logic.
11.2 PC Disconnection
Problem: The PC is disconnected from the instrument ("Disconnected" is displayed in red on
the EC-Lab

status bar):
Solution(s):
-
check the PC
– instrument connection,
- direct connection: verify that the Ethernet cable is plugged in at both ends,
- network connection: verify that the yellow LED is blinking on the instrument front panel
and that you have access to your network directories from the PC,
- check that the green led is blinking (this ensures that the multichannel potentiostat is
running properly),
- in the Tera Term Pro window type "r" or "R": this will restart the Ethernet connection
program that is a part of the instrument firmware,
WARNING: this operation is not a simple task, proceed with this only in extreme
circumstances.
- if the problem persists, please contact Bio-Logic
11.3 Effects of computer save options on data recording
Electrochemical experiments often have a long duration (hours to days or longer). During the
experiment, the user must ensure that the computer is always ready and able to record the
data. If the power saving options for the hard disk are activated, there is a risk of the computer
not being able to continuously record data from the instrument. In order to avoid this, we advise
the user to turn off all of the power save option for the computer in the settings panel.