Avaya Media Gateway G350, Maintenance Manual

Page: 144 / 332

Avaya Communication Manager controlled maintenance
ISDN-SGR (ISDN-PRI Signaling Group)
144 Maintenance of the Avaya G350 Media Gateway
June 2004
3890 A request to use a network
service (e.g., ISDN) has
been denied.
Administration somewhere
on the network has
indicated that the requested
service has not been
subscribed to or purchased
for this trunk. This could be a local administration problem only, or a
mismatch between the local administration and that of
the network provider.
From the Media Module and port number (in the Aux
Data field), determine the trunk group against which the
error was reported.
Display the trunk group form: If the trunk group is Call-
by-Call (Service Type is “cbc”), check all routing pattern
forms containing this trunk group to see if the
Service/Feature fields contain the correct network
services purchased for this trunk. If the trunk group is
not Call-by-Call, check that the Service Type field
contains the single network service purchased for this
trunk.
If local administration appears correct, consult with the
customer and/or the network provider to determine the
services that the customer has subscribed to for this
trunk group.
3892 Protocol detail; may offer a
clue if customer is having
ISDN calls denied with an
unexpected intercept tone. If customer is complaining of unexpected intercept tones
when accessing ISDN trunks or PRI endpoints and no
other cause can be found, escalate the problem and
provide the next tier with this Error Log information.
3894 Protocol detail; may offer a
clue if customer is having
ISDN calls denied with an
unexpected intercept tone. First, eliminate any transitory state mismatch problems
by issuing the
test port GGGVSpp command for the
trunk port shown in the aux data field. Test #256
(Service State Audit) is the important test in the
sequence. If this passes satisfactorily, yet the customer
continues to complain of unexpected intercept tones
when accessing ISDN trunks or PRI endpoints and no
other cause can be found, escalate the problem and
provide the next tier with this Error Log information.
3902 FRANCE ONLY: Service
not authorized.
3903 Service or option not
available, unspecified. This
cause is used to report a
service or option not
available event only when
no other cause in the
service or option not
available class applies.
Table 80: Descriptions and Recommendations for Error Types 3842-3942 2 of 3
Error
Code
Description Recommendation
2 of 3