Avaya Media Gateway G350, Maintenance Manual

Page: 300 / 332

G350 traps
G350 traps and resolutions
300 Maintenance of the Avaya G350 Media Gateway
June 2004
cmgTrapTypes 94 cmgFirmwareDownloadFault Major An attempt to download a software module has
failed.
1 Check the event log to find the specific
error.
2 Troubleshoot the specific error according
to the information found.
For example, if the string “File not
found” appears in the log, then verify that
the image file:
c Exists
d Has the correct name
e Resides in the correct directory
cmgTrapTypes 98 cmgIccMissingFault Major An internal communications controller (S8300),
expected in slot 1, is missing.
cmgTrapTypes 99 cmgIccMissingClear A missing internal communications controller
(S8300) has been found.
cmgTrapTypes 100 cmgIccAutoReset Major The Media Gateway automatically reset the
internal communications controller.
cmgTrapTypes 101 cmgIccAutoResetClear
cmgTrapTypes 102 cmgPrimaryControllerFault Major The Media Gateway cannot contact the first
controller in its controller list.
1 Verify that the controller list is correct.
From the CLI, use the command show
mgc list. The IP address should match
the Media Server or the Media Server IP
addresses.
2 If needed, correct this in configure mode
in the CLI. Clear the mgc list first with
the clear mgc list command. Then use a
set mgc list with the correct IP addresses.
3 Verify that the primary controller is up.
4 If so, shut down every LSP
cmgTrapTypes 103 cmgPrimaryControllerClear
cmgTrapTypes 104 cmgNoControllerFault Major The Media Gateway does not have any controllers
in its controller list.
1 Verify that the controller list is empty.
From the CLI, use the command show
mgc list to verify that there are no
controllers listed.
2 If none are listed, correct this by adding
the correct IP address of the
S8700/S8500/S8300. In the CLI’s
'configure' mode, use a set mgc list
command with the correct IP address.
cmgTrapTypes 105 cmgnoControllerClear The cmgNoControllerFault trap has been cleared.
Table 159: G350 Traps and Resolutions 7 of 12
Enterprise
Trap
ID
Name
Msg
Facility
Severity Description / Resolution
7 of 12