Avaya Media Gateway G350, Maintenance Manual

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G350 traps
G350 traps and resolutions
Maintenance of the Avaya G350 Media Gateway 303
June 2004
cmgTrapTypes 116 cmgModuleAutoReste Warning cmgModuleAutoReset — A Media Module in the
Media Gateway automatically reset (rebooted). To
resolve the problem, take the following steps:
1 Check if a maintenance test that resets the
Media Module was run.
2 Check the Media Module and insure that
it has the latest version of firmware
installed. If not, install the latest version
of firmware and continue to monitor.
3 If this trap occurs infrequently, the trap
may be due to an unusual transient
condition. Monitor future traps.
4 If this trap occurs and the Media Module
does not return to service, or if this trap
occurs frequently, attempt to reset the
failing module from the SAT or CLI and
see if this returns it to stable service.
5 If manually resetting the Media Module
does not return it to service, and if a spare
Media Module of the same time is
available, replace the failing Media
Module with the spare and see if the
spare Media Module goes into service. If
so, follow procedures for dealing with the
original bad Media Module.
6 If the spare Media Module fails to go into
service, it is possible that the spare Media
Module is also bad. If not, manually reset
the Media Gateway at a time convenient
to the customer. If this restores service,
both the original and the spare Media
Modules can be considered okay. The
problem is probably with the Media
Gateway itself. Escalate and have Tier 3
personnel capture the trap information
and the event logs for analysis.
cmgTrapTypes 117 cmgModuleAutoResetClear
cmgTrapTypes 118 cmgModulePostFault Minor A Media Module failed its power-on start-up test.
cmgTrapTypes 119 cmgModulePostClear
Table 159: G350 Traps and Resolutions 10 of 12
Enterprise
Trap
ID
Name
Msg
Facility
Severity Description / Resolution
10 of 12