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63
TROUBLESHOOTING
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Refer to this table for troubleshooting problems with the MX-300.
Problem
Possible Cause and Solution
The card won't go in.
The power is out (power failure, et al.).
Ö
Wait until the power is
restored.
The power plug is loose.
Ö
Plug the power plug firmly into the outlet.
The card ejected without
being printed.
The card is facing the wrong direction.
Ö
Insert the card again facing the
correct direction.
The card wasn't inserted correctly.
Ö
Lightly tap the card into the card
slot.
The time is ahead or behind
the actual time.
The TIME SETTINGS parameter isn't correct.
Ö
Adjust the time (clock).
(Refer to page 17.)
The date is wrong.
The DATE SETTINGS setting isn't correct.
Ö
Adjust the calendar.
(Refer
to page 18.)
The printing is too light.
The ribbon cartridge is worn out.
Ö
Replace the ribbon cartridge.
(Refer
to page 64.)
The printing is missing in
some places.
The ribbon cartridge isn't inserted correctly.
Ö
Insert the ribbon cartridge
correctly.
(Refer to page 64.)
The printing is in the wrong
place.
The PAY PERIOD ENDING DATE setting is incorrect.
Ö
Correct the
PAY PERIOD ENDING DATE setting
(Refer to page 19.)
The DAY CHANGE TIME setting is incorrect.
Ö
Adjust the DAY
CHANGE TIME setting.
(Refer to page 21.)
The printed numbers are
streaked.
This is likely due to improper use, such as jerking the time card out while
it is being printed. (NOTE: Continued improper use might cause the
MX-300 to malfunction.)
The printed time is too small.
A mark was added to the IN time ("S" ,"L" et al.)
Ö
This is not a
malfunction.
The time was corrected.
Ö
When the time is corrected, the print will be
smaller than normal.
This is not a malfunction.
An asterisk (*) is printed in
the TOTAL column.
The "NO CAL" option has been enabled for the corresponding type of
time card.
This is not a malfunction. (Refer to page 62.)
IN punch won't work on the
day after the PAY PERIOD
ENDING DATE
The time card wasn't punched on the corresponding Pay Period Ending
Date. Perform a Previous Month Total Hours Print for the corresponding
time card.
(Refer to page 55.)
An error code appears on the
display (E-XX).
Refer to "Error Codes" (next page).