The View Windows
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MAXCS ACM 6.5 Administration Manual
•
Error
—the number of logged in agents with extensions that are left off-hook or
other user error
•
Logout
—the number of agents who are logged out from the workgroup
•
Unstaff
—the number of agents who are logged out from the system and have
become a virtual extension
•
Queue
—the number of calls waiting in queue
•
Waiting Time
—the longest wait time of callers in queue
•
Service Level
— the percentage of calls in queue with queue time less than or equal
to the defined service level threshold
Current Resource Statistics Window
The
Current Resource Statistics
window displays the total VoIP channels, available
channels, and in-use channels.
The window allows administrators to monitor VoIP channel usage and MeetMe
conference resource use.
Figure 8. Current Resource Statistics window
Top part of the window
Contains a summary of codec usage. The first
G711 only codec
section is displaying
30-port G711 VoIP board codec use.
Middle part of the window
Displays the following data:
•
Gateway ID
—the ID of the VoIP channel’s home gateway
•
IP Resource
—the Triton VoIP
logical board ID:internal DSP channel ID
•
Codecs Capability
—the codecs the IP channel can use
•
Active Codec
—the codec currently being used
•
Used By
—the extension, trunk, SIP channel or H.323 channel that is using this
channel
•
Connect To
—the extension, trunk, or channel the channel is connected to
•
Packets Sent/Received
—the number of voice packets sent and received
•
Bytes Sent/Received
—the total size (in bytes) of all voice packets sent and
received
Summary of Contents for ACM 6.5
Page 1: ...MAX Communication Server Administration Manual ACM 6 5 Update1 4 2010 4413 0001 6 5 Update1 ...
Page 16: ...2 MAXCS ACM 6 5 Administration Manual ...
Page 36: ...Overview 22 MAXCS ACM 6 5 Administration Manual ...
Page 46: ...Troubleshooting Error Messages 32 MAXCS ACM 6 5 Administration Manual ...
Page 58: ...Stopping the AltiGen Switching Service 44 MAXCS ACM 6 5 Administration Manual ...
Page 88: ...Feature Profiles 74 MAXCS ACM 6 5 Administration Manual ...
Page 104: ...Creating Distribution Lists 90 MAXCS ACM 6 5 Administration Manual ...
Page 130: ...Configuring Call Recording 116 MAXCS ACM 6 5 Administration Manual ...
Page 134: ...Application Extension Setup 120 MAXCS ACM 6 5 Administration Manual ...
Page 190: ...Configuring the Virtual MobileExtSP Board 176 MAXCS ACM 6 5 Administration Manual ...
Page 196: ...DNIS Routing 182 MAXCS ACM 6 5 Administration Manual ...
Page 208: ...Resolving Dialing Delay for Non USA Canada Countries 194 MAXCS ACM 6 5 Administration Manual ...
Page 246: ...Setting an IP Extension 232 MAXCS ACM 6 5 Administration Manual ...
Page 260: ...Configuring Auto Discovery of Server IP Address 246 MAXCS ACM 6 5 Administration Manual ...
Page 288: ...274 MAXCS ACM 6 5 Administration Manual ...
Page 330: ...MaxCall Configuration 316 MAXCS ACM 6 5 Administration Manual ...
Page 340: ...Joining a Meeting 326 MAXCS ACM 6 5 Administration Manual ...
Page 390: ...When Information May Be Out of Sync 376 MAXCS ACM 6 5 Administration Manual ...
Page 442: ...Setting Up the Client 428 MAXCS ACM 6 5 Administration Manual ...
Page 488: ...474 MAXCS ACM 6 5 Administration Manual ...