Altigen ACM 6.5, Administration Manual

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Setting up Extensions
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MAXCS ACM 6.5 Administration Manual
Call Recording Options
The system administrator can specify the following non-workgroup call recording options
for an agent extension:
WARNING!
Listening in to or recording a conversation without the consent of one or both
parties may be a violation of local, state, and federal privacy laws. It is the
responsibility of the users of this feature to assure they are in compliance with
all applicable laws.
License Assignment
•
Concurrent Session —When this extension is in recording state, a recording license
is consumed; otherwise, a recording license is not being consumed by this extension.
•
Dedicated Seat —Assigns this extension a recording license for its exclusive use.
The license is consumed whether or not the extension is recording.
Recording Options for Non-Workgroup Calls
•
Disable —No recording of non-workgroup calls.
•
Auto record to central location —Records all non-workgroup calls, which are
saved to a centralized location (defined in System > Recording Configuration –
see “To Enable and Configure Centralized Recording” on page 110); this option
requires either a shared Concurrent Recording Session license or a Dedicated
Recording Seat license to be available.
•
Record on demand to central location —Records non-workgroup calls on
demand, which are saved to a centralized location (defined in System > Recording
Configuration – see “To Enable and Configure Centralized Recording” on page
110); this option requires either a shared Concurrent Recording Session license or a
Dedicated Recording Seat license to be available.
•
Record on demand to extension VM —Records non-workgroup calls on demand,
which are saved to the extension’s voicemail box. No license is required for this
option. If the recording file size is larger than the mailbox size set for the extension,
the recording file is discarded. The administrator should assign a large enough
mailbox size to this extension. (The mailbox size setting is on the
Mail
Management tab.)
Note:
The recorded file will not be forwarded to e-mail as an attachment even if mail
forwarding is enabled to forward voice mail to e-mail.
•
Record X out of 10 calls —If recording to a central location, automatically records
all incoming non-workgroup calls at a specified interval for every 10 calls. Group calls
are not recorded.
For example, if you set to record 4 out of 10 calls, the 1st-4th and 11th-14th, and
so on, will be recorded. The shaded calls will be recorded in the following example: