Altigen ACM 6.5, Administration Manual

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Establishing Workgroup Membership
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MAXCS ACM 6.5 Administration Manual
Figure 3. Workgroup Configuration, Group Member tab
To add extension(s) to a workgroup:
1. Select the workgroup in the Group List .
2. On the Group Member tab, click the extension number(s) in the Not Member list.
Use Shift +click and Ctrl +click to select several extensions.
3. Click the Add button between the columns to move them to the Member list.
Note:
If the workgroup pilot extension is configured to Ring All Available Members,
the maximum number of members is 20. See “Setting Call Handling Options”
on page 300 for details.
By default, a newly added member has the Skill Level set to 1.
4. To change the Skill Level designation for a member, double-click the member in the
Member List . The Skill Level dialog box opens. (Skill Levels are defined in “Setting
Up Skill Based Routing” on page 291.)
Figure 4. Skill Level dialog box