
Rockwell Automation Publication 1407-UM002B-EN-P - February 2019
175
Troubleshooting
Chapter
7
Redundancy
Protection
Table 33 - Redundancy
Symptom
Most Likely Cause
Diagnostic Action
Corrective Action
Both CGCM-DLR units operate as
primary (both provide excitation to
the generator)
Serial cable is not properly
connected
Disable excitation to one
CGCM-DLR unit
If excitation turns off as commanded
(one remaining unit operating),
repair / replace cable. If both units
continue to excite, replace
CGCM-DLR units
Connect personal computer by using
hyperterminal or similar application
to verify communication output from
CGCM-DLR unit redundancy comm
port
If communication exists, see
. If no
communication output exists,
replace unit
One or both CGCM-DLR units do not
operate as primary
Faulty wiring
Measure excitation enable input to
CGCM-DLR unit that does not act as
primary
Verify that voltage is applied to
excitation enable input terminal
Check operation of external relay
and associated wiring for
redundancy relay and output
Correct excitation redundancy relay
operation
Check wiring of exci/- output
from CGCM-DLR unit
Correct excitation output wiring
Logix controller error
Check output to excitation enable
input (hardware and software)
Correct logic as required
Check logic to redundancy relay (if
applicable)
Correct logic as required
One CGCM-DLR unit has failed or is
not configured properly
Troubleshoot as nonredundant unit
Correct or replace as needed
Table 34 - Protection
Symptom
Most Likely Cause
Diagnostic Action
Corrective Action
Loss of excitation current (40)
Wiring error
Check excitation output wiring
Correct wiring as required
Gains mis-adjusted
Check AVR gains
Calculate/adjust gains as required
Over-excitation voltage (59F)
Wiring error
Check excitation output wiring
Correct wiring as required
Gains mis-adjusted
Check AVR gains
Calculate/adjust gains as required
OEL limit exceeded
Check OEL operation
Correct as required