Toshiba Stratagy Flash, Руководство по установке и обслуживанию

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Maintenance, Upgrades and Troubleshooting
Troubleshooting
11-12
Stratagy I&M 06/02
Stratagy Diagnostic Utilities
Stratagy has several very powerful troubleshooting tools—TRACE.OUT, STRATAGY.LOG, and
MSG.LOG. All three of these files are stored in the Stratagy directory and are best utilized in
combination with each other. For example, if you are looking for actions related to a specific
message, enable MSG.LOG and start a trace. If you think you have a site with a power problem,
viewing STRATAGY.LOG and TRACE.OUT would be the best course of action.
In addition to these files, Stratagy has a Scandisk utility that detects, diagnoses, and repairs disk
errors on uncompressed drives.
Trace
Trace is a diagnostic tool designed to assist you in troubleshooting Stratagy’s activity. When Trace
is enabled, it is automatically turned on when Stratagy loads up and logs data until Stratagy
software is shut down.
The Stratagy stores the trace data in a text file called TRACE.OUT. The size of the trace file can be
configured using the trace_cap parameter (see
“System Parameters” on page 4-14 ). This
parameter defines the size of the trace file in kilobytes. When the size of the trace file reaches the
setting limit, the existing file is overwritten, beginning with the oldest record.
To copy the TRACE.OUT file to the Stratagy Admin PC’s hard drive, use the Retrieve Trace File
option on the Tools menu (see
“Retrieve Trace File” on page 11-7 ).
➤
To enable TRACE.OUT
1. From the Main Menu, press
Alt
+
s
to select the shutdown function. Stratagy asks for the
password.
2. Enter the password (the default is
Stratagy
) and press
Enter
.
3. From the Shutdown Menu, highlight Shutdown and Trace CURRENT Version option. Press
Enter
. A dialog box displays asking you to confirm the shutdown.
4. Press
Y
to continue. Stratagy shuts down, then restarts in Trace mode. Trace runs continuously
until Stratagy is shut down. The DOS prompt displays on the Stratagy Admin PC.
5. (Optional) Restart Stratagy Admin.
STRATAGY.LOG
Stratagy contains a file named STRATAGY.LOG that is written to every time the Stratagy system
is properly shut down and successfully boots up. If a Stratagy system is turned off without a proper
shutdown, there may be file corruption. A startup without a shutdown preceding it in the
STRATAGY.LOG is the first indication.
Some of the information contained in this file is how many channels (ports) the system started up
with and the CKDB execution summary, which tells you basically that all of your messages have a
home.
➤
To copy STRATAGY.LOG
1. From the Tools menu, press
8
. The Filecopy screen displays (see page 11-9 for details).
2. Using the Filecopy option, copy the STRATAGY.LOG file to the Stratagy Admin PC’s hard
drive. You can view it using any common text editor.