Toshiba Stratagy Flash, Руководство по установке и обслуживанию

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How Stratagy Operates
How Stratagy Processes
Stratagy I&M 06/02
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Reserved User ID Mailboxes—These mailboxes have pre-programmed common features. See
“Reserved User IDs” on page 5-2 for more information.
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Notify Templates—Notify contains templates (e.g., message waiting light control and pagers)
you can use for defining User ID Notify records.
See Appendix A – Checklists/Forms for forms to use for defining the Users, Auto, and Notify
Menus. See Chapter 8 – Customization Examples for sample customized User ID mailboxes. If you
have questions about customizing User ID mailboxes, please contact Toshiba Technical Support.
How Stratagy Processes
User IDs
Whenever a call rings a port on Stratagy, Stratagy answers and begins processing the call starting
at a predefined User ID. After processing the initial User ID, Stratagy continues processing by
following a chain to the next User ID. At any time, should a caller enter DTMF, Stratagy translates
the DTMF to a User ID and continues processing at that User ID. Therefore, movement between
User IDs is accomplished automatically by following chains or by DTMF entry. (And a third way:
Stratagy’s Token Programming Language.)
How Stratagy Processes Movement Between User IDs
The process described is the default setup in Stratagy (see Figure 5-1 ). For example, User ID 990
(Company Greeting) and User ID 991 (Caller Instructions) are defaults; you can assign other User
ID mailboxes to perform these functions. In addition, you may override any of the described
processing by changing the chain and User ID definitions.
1. New Call – The process starts with an incoming call. Stratagy directs the call to the Company
Greeting User ID.
2. Company Greeting User ID (Default: User ID 990) – The Company Greeting User ID plays
the opening greeting (“Thank you for calling... ”). Stratagy determines whether the caller
entered DTMF during the greeting.
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Yes – Stratagy directs the call to that DTMF and processes the User ID. It then follows the
Done chain of the User ID. If there is no Done chain for this User ID, it follows the Done
chain for the Company Greeting User ID.
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No – Stratagy directs the call as per the Company Greeting User ID 990’s Done chain to the
Company Instructions User ID.
3. Caller Instructions User ID (Default: User ID 991) – The Company Instructions User ID
plays the caller instruction message, which is a menu of dialing choices (“To reach... enter...”).
Stratagy determines whether the caller entered DTMF during the message.
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Yes – Stratagy directs the call to that DTMF and processes the User ID. It then follows the
Done chain of the User ID. If there is no Done chain for this User ID, it follows the Done
chain for the Company Greeting User ID.
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No – Stratagy looks at the value of the Stratagy System Configuration parameter dtmf_gate.
4. dtmf_gate — Stratagy determines if the Stratagy System Configuration parameter dtmf_gate is
True. See Chapter 4 – Configure Stratagy for information on configuring dtmf_gate.
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Yes – Stratagy prompts the caller to say “yes” to the tone. If Stratagy detects any sound,
Stratagy transfers the call to the Operator User ID. If not, Stratagy hangs up.
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No – Stratagy transfers the call to the Operator User ID.