UM353-1B
Introduction
April 2012
1-7
1.3 CUSTOMER/PRODUCT SUPPORT
Support is available through an online Support Request service; a link is provided in the table at the end of this
section.
When contacting Siemens for support:
•
Please provide complete product information:
•
For hardware, this information is provided on the product nameplate (part number or model number,
serial number, and/or version).
•
For most software, this information is given in the Help > About screen.
•
If there is a problem with product operation:
•
Is the problem intermittent or repeatable? What symptoms have been observed?
•
What steps, configuration changes, loop modifications, etc. were performed before the problem
occurred?
•
What status messages, error messages, or LED indications are displayed?
•
What troubleshooting steps have been performed?
•
Is the installation environment (e.g. temperature, humidity) within the product’s specified operating
parameters? For software, does the PC meet or exceed the minimum requirements (e.g. processor,
memory, operating system)?
•
A copy of the product Service Instruction, User’s Manual, or other technical publication should be at hand. The
Siemens public Internet site (see the table) has current revisions of technical literature, in Portable Document
Format, for downloading.
•
To send an instrument to Siemens for warranty or non-warranty service, call Repair Service and request a
Return Material Authorization (RMA).
IMPORTANT
An instrument must be thoroughly cleaned (decontaminated) to remove any process
materials, hazardous materials, or blood-borne pathogens prior to return for repair. Read
and complete the Siemens RMA form(s).
The Siemens public Internet site has current revisions of technical literature, in Portable Document Format (,pdf),
for downloading.
For support and the location of your local Siemens representative, refer to the table below for the URL of the
Process Instrumentation portion of the Siemens public Internet site. Once at the site, click
Support
in the right
column and then
Product Support
. Next select the type of support desired: sales, technical (see the table below),
documentation, or software.
Online Support Request
http://www.siemens.com/automation/support-request
Technical Support
1-800-333-7421; 8 a.m. to 4:45 p.m. eastern time, Monday through Friday (except
holidays)
Customer Service & Returns
1-800-365-8766 (warranty and non-warranty)
Public Internet Site
http://www.usa.siemens.com/pi
Technical Publications
in PDF
Click the above link to go to the Siemens Internet site and then click
Process
Instrumentation
. In the column to the right, click
Support
>
Manuals
. In the
column to the left, select the product line (e.g. Pressure or Temperature or
Controllers) to open navigation and search panes. Note: Navigation may change as
the site evolves.
Содержание 353
Страница 12: ...Contents UM353 1B x April 2012 ...
Страница 22: ...Introduction UM353 1B April 2012 1 10 ...
Страница 30: ...Configuration Overview UM353 1B April 2012 2 8 ...
Страница 122: ...Function Blocks UM353 1B April 2012 3 92 ...
Страница 168: ...Data Mapping UM353 1B April 2012 6 28 ...
Страница 204: ...Controller and System Test UM353 1B April 2012 9 8 ...
Страница 222: ...Calibration UM353 1B April 2012 11 4 ...
Страница 226: ...Circuit Description UM353 1B April 2012 12 4 ...
Страница 238: ...Model Designation and Specifications UM353 1B April 2012 13 12 EC Declaration of Conformity ...
Страница 239: ...UM353 1B Model Designation and Specifications April 2012 13 13 Annex A to the EC Declaration of Conformity ...
Страница 240: ...Model Designation and Specifications UM353 1B April 2012 13 14 ...
Страница 244: ...Abbreviations And Acronyms UM353 1B 14 4 April 2012 ...