Sequoia LISST-100X, Руководство пользователя

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LISST-100X User’s Guide 123
Appendix H: Technical Assistance & Troubleshooting
Q: I think that I have a problem with my data and/or my data processing and would like you
to have a look at them - can you do that? What data do I need to send to you?
A:
We'll be happy to look at your data and help you figure out what is going on. We
ALWAYS need the following from you:
1) The raw data (the file(s) with either a .DAT or a .LOG extension).
2) The zscat file you used for processing your data.
3) The serial number of the instrument you are using.
If you are returning data from more than one instrument, please send them in separate
emails, with data from only one instrument in each email, and the subject line clearly
indicating instrument type and serial number. Email the data to your local Sequoia
distributor, together with a detailed explanation of what you were doing and how the data
were collected. If you purchased the instrument directly from Sequoia, email the data to
info@SequoiaSci.com .
PLEASE NOTE: We cannot use the .psd or .asc files produced by the LISST-SOP for
troubleshooting – do not include these in your email. We can only help you if you
supply the information listed in 1-3 above.
Q: When I try to query the instrument I get this error:
A: In addition to checking the cable, power and serial port settings, make sure that the
instrument is not running or sleeping. Open up the terminal window and confirm that no
program is running. If a program is running, stop it by clikcing the button, close the
terminal window and try to query the instrument again.
Q: I cannot connect to my LISST-100X. The communication cable is connected to my
computer as well as my LISST-100X and the LISST-SOP is running, but I am unable to talk
to the instrument.
A:
Check the following:
1) First, make sure that the instrument is not already programmed and waiting for a start
event to appear (see the Q&A immediately above this one).
2) Do not use a netbook for connecting to a LISST-100X. It will generally not work. If you are
using a netbook, switch to a desktop, a laptop, or a notebook computer (in that preferred
order) running the LISST-SOP.
Note for DELL users: It is known that some DELL computers have an error in their BIOS