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Table 11-1 System Issues (continued)
Corrective Action
Possible Cause
Symptom
1. Optimize the ion source
parameters. Refer to
theAnalyst
®
TF software Help
system.
2. Refer to
.
3. Refer to
or
contact the local QMP or FSE.
4. Clean the Q0 region. Contact the
QMP or FSE.
5. Inspect the syringe or sample line
for leaks, and repair any leaks
found. Make sure that all fittings
are the correct type and size.
6. Verify the sample concentration.
Use a fresh sample.
7. Remove and install the probe.
1. The ion source parameters are
not optimized.
2. The mass spectrometer is not
optimized.
3. The curtain plate is dirty.
4. The orifice plate is dirty.
5. The QJet
®
ion guide or IQ0 lens
is dirty.
6. The Q0 region is dirty.
7. The syringe or sample line is
leaking.
8. The sample has degraded or has
a low concentration.
9. The probe is not installed
properly.
Sensitivity is reduced.
1. Remove and install the ion
source, making sure that the
latches are properly secured. If
this does not resolve the issue,
then install and optimize an
alternate ion source.
2. If the O-rings are on the ion
source, then install them on the
vacuum interface. If they are
missing, then contact an FSE.
3. Troubleshoot the LC system.
1. The ion source is not installed
properly, or it is faulty.
2. One or more of the O-rings on the
vacuum interface is missing.
3. There is an issue with the LC
system or connections.
Sensitivity is reduced.
(continued)
System User Guide
TripleTOF
®
5600/5600+ System
RUO-IDV-05-7040-B
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Mass Spectrometer Troubleshooting