11.5 Wi-Fi troubleshooting
Before troubleshooting problems with your Wi-Fi connection, ensure that
you have followed the Wi-Fi location requirements guidance provided in the
relevant installation instructions and performed a power cycle/reboot of the
devices you are experiencing problems with.
Cannot find router network
Possible cause
Possible solutions
Router out of range or signal
blocked.
• Ensure router is broadcasting
and in range of your display.
If necessary, move router and
display closer together and then
turn the display’s Wi-Fi off and
back on again.
• If possible, remove any
obstructions and then turn
the display’s Wi-Fi off and back on
again.
Display Wi-Fi disabled.
Ensure Wi-Fi is enabled on the
Display.
Router problem.
If possible, power cycle the router
and then turn the display’s Wi-Fi off
and back on again.
Device not broadcasting.
1.
If possible, enable broadcasting
in the router’s settings.
2. You may still be able to connect
to the router, when it is not
broadcasting, by manually
entering the router’s network
name and password in the
Display’s Wi-Fi settings page.
Router’s Wi-Fi network is
incompatible
The Display’s Wi-Fi can only connect
to 2.4 GHz networks.
Cannot connect to network
Possible cause
Possible solutions
Trying to connect to the wrong Wi-Fi
network.
Ensure you are trying to connect to
the correct Wi-Fi network; the Wi-Fi
network’s name can be found in the
router’s settings.
Incorrect network credentials.
Ensure you are using the correct
password; the Wi-Fi network’s
password can be found in the
router’s settings.
Bulkheads, decks and other heavy
structure can degrade and even
block the Wi-Fi signal. Depending
on the thickness and material used,
it may not always be possible to
pass a Wi-Fi signal through certain
structures.
1.
Try repositioning the display
and if possible the router, so the
structure is removed from the
direct line of sight between the
devices.
Interference being caused by other
Wi-Fi enabled or older Bluetooth
enabled devices (Bluetooth and
Wi-Fi both operate in the 2.4
GHz frequency range, some older
Bluetooth devices may interfere with
Wi-Fi signals.)
1.
If possible, change the Wi-Fi
Channel that your router is using
and retry the connection. You
can use free Wi-Fi analyzer
apps on a smart device to help
you choose a better channel
(channel with least traffic).
2. Temporarily disable each
wireless device in turn until
you have identified the device
causing the interference.
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