OTS_EN | www.ochsner.com 49
Data connection to cloud
Operating program in DHW mode
Operating program
Description
Eco
Heat generation is not reduced.
The temperature is regulated to
the selected target DHW tem-
perature.
Heat is generated via the electric
auxiliary heater. This can result
in higher running costs.
This setting remains active for 7
days. The setting is then reset.
To continue to use this operating
program, you must confirm the
information about emergency
mode again.
Emergency mode
The target DHW temperature is
regulated to the frost protection
temperature.
Heat is generated via the electric
auxiliary heater. This can result
in higher running costs.
Comfort
Heat generation is not reduced.
The temperature is regulated to
the selected target DHW tem-
perature.
Heat is generated via the electric
auxiliary heater. This can result
in higher running costs.
This setting remains active for 7
days. The setting is then reset.
To continue to use this operating
program, you must confirm the
information about emergency
mode again.
21.5.2 System failure
In the case of certain faults, neither the heat pump nor the
electric auxiliary heater can ensure safe operation. No heat
is generated.
Procedure
»
Contact your service partner.
21.6 Reporting errors and faults
You can report errors and faults directly via the app.
»
Press the Status symbol to view information about
faults and the status of your heat pump.
1 Status of heat pump
»
Scroll down to the bottom.
You will find the contact details for your service partner
under “Service contact”.
22. Data connection to cloud
The device is connected to the OCHSNER Cloud via the
internet. You can deactivate this connection. Contact your
service partner for this.
Note
Controller software updates and remote heat pump
maintenance are performed via the OCHSNER
Cloud. Optimal adjustment of the heat pump sys-
tem can only be guaranteed with an activated data
connection.
If the OCHSNER Cloud is deactivated, the OCHS-
NER app can no longer be used. Operation is
performed exclusively via the heat pump user in-
terface.
»
Do not deactivate the data connection to the
OCHSNER Cloud.
23. OTS systems and user
administration
We provide an online platform for system and user admin-
istration.
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