Remote Service: allow remote assistance
When you have made all settings required and you want to allow the service organization to
remotely access the printer, you can enable remote assistance.
Procedure
1.
Open the [Support] - [Remote Service] tab, and click on [Allow remote assistance].
2.
A message informs the user whether a connection is made. When configured correctly, the
message [Remote assistance to the system is enabled and currently accepting a connection] and
two arrows appear.
When the connection with the service organization is established, a remote service operator
(service technician) is able to operate the system and provide assistance remotely.
NOTE
• Since a remote assistance session is established via a point-to-point connection,
only this specific system, and none of the other systems at the customer's site, can
be reached.
• Click on [Stop remote assistance] when you want to terminate the connection with
the service organization. This way the customer always stays in control.
Remote Service: allow remote assistance
316
Chapter 9 - Support
Содержание ColorWave 500
Страница 1: ...Operation guide Océ ColorWave 500 ...
Страница 4: ......
Страница 10: ...Contents 10 ...
Страница 11: ...Chapter 1 Introduction ...
Страница 16: ...Available documentation 16 Chapter 1 Introduction ...
Страница 17: ...Chapter 2 Get to Know the Printing System ...
Страница 49: ...Chapter 3 Define your Workflow with Océ Express WebTools ...
Страница 177: ...Chapter 4 Use the Printing System ...
Страница 253: ...Chapter 5 Maintain the Printing System ...
Страница 282: ...Calibrate the scanner 282 Chapter 5 Maintain the Printing System ...
Страница 283: ...Chapter 6 License Management ...
Страница 289: ...Chapter 7 Account Management ...
Страница 297: ...Chapter 8 Solve Problems ...
Страница 310: ...Print a test print 310 Chapter 8 Solve Problems ...
Страница 311: ...Chapter 9 Support ...
Страница 317: ...Chapter 10 Contact ...
Страница 329: ......