16 Replacing components in the X9720 Network Storage
System
Customer replaceable components
WARNING!
Before performing any of the procedures in this chapter, read the important warnings,
precautions, and safety information in
“Warnings and precautions” (page 168)
and
“Regulatory
compliance and safety” (page 172)
.
IMPORTANT:
To avoid unintended consequences, HP recommends that you perform the procedures
in this chapter during scheduled maintenance times.
HP products are designed with many Customer Self Repair (CSR) components to minimize repair
time and allow for greater flexibility in performing defective parts replacement. If, during the
diagnosis period, HP (or HP service providers or partners) identifies that the repair can be
accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There
are two categories of CSR parts:
•
Mandatory
—Parts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service.
•
Optional
—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there could be
additional charges, depending on the type of warranty service designated for your product.
NOTE:
Some HP parts are not designed for customer self repair. To satisfy the customer warranty,
HP requires that an HP-authorized service provider replace the part.
CAUTION:
Be sure the replacement is available before removing a component or a blanking
panel. Open slots dramatically impact airflow and cooling within the device.
See
“Component and cabling diagrams” (page 151)
for diagrams of system components and
cabling.
See
“Spare parts list ” (page 165)
for a list of customer replaceable parts.
Based on availability and where geography permits, CSR parts will be shipped for next business
day delivery. Same-day or four-hour delivery might be offered at an additional charge, where
geography permits. If assistance is required, you can call the HP Technical Support Center, and
a technician will help you over the telephone. The materials shipped with a replacement CSR part
specify whether a defective part must be returned to HP. In cases where it is required to return the
defective part to HP, you must ship the defective part back to HP within a defined period of time,
normally five (5) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part could result
in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and
part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider.
For the North American program, go to
http://www.hp.com/go/selfrepair
.
Determining when to replace a component
The tools described under
“Useful utilities and processes” (page 96)
can help you determine when
to replace a component.
Customer replaceable components
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