U.S. Plasma customers are required to return certain used PCS2 parts to
Haemonetics. The following procedure should be used by the customer to
ensure the proper steps and precautions are made when returning used
PCS2 parts to Haemonetics.
Note:
This procedure should be used for returnable parts only. Please see
the PCS2 parts list earlier in this chapter for a list of PCS2
returnable parts, or refer to the packing list accompanying the part
ordered. Occasionally a part’s return status may change and will not
be reflected in this chapter. The packing list reflects the most up to
date return status of a part. Call the Haemonetics Hot Line (800-
356-3506) if further clarification is needed. Nonreturnable parts
should be discarded by the center per the center’s SOP.
1. The center should call the Haemonetics Hot Line (800-356-3506) to
order parts as needed.
2. Upon receiving the replacement part, remove the replacement part
from its box and install the part on the machine. Attach a completed
blue DMT tag (which you can obtain from Haemonetics) to the used
part and package it in the same box the replacement part came in. Use
one DMT tag for each used part being returned.
Note:
If the original box cannot be used, please repackage the part with
your own packaging material. Please be sure to protect the used
part from shipping damage by filling the void in the box with
bubble wrap or newspaper and make sure that electronic boards
(i.e., processor card, driver card, etc.) are placed in Anti Static bags.
If a part is damaged during return shipment, the center may be
invoiced for the cost of that part.
3. Place the packing slip that came with the replacement part, or a copy,
into the box to be returned to Haemonetics. The packing slip can be
found in a small pouch on the side of the replacement part’s box.
4. Ship the used part back to Haemonetics within 2 days of receiving
replacement parts. If the returned part is contaminated please package
the part per your carrier’s biohazard shipping requirements. The cost of
shipping is to be incurred by the center as Haemonetics absorbs the cost
of shipping replacement parts. Send all parts to the following address:
Haemonetics Corp.
Attn: Plasma Parts, RGA Dept.
400 Wood Road
Braintree, MA 02184
Please note:
The center may want to keep tracking information for
reference purposes.
Note:
If the part is not received within 30 days of receipt of the replacement
part, your facility will be invoiced for the cost of the part.
7-12
PCS2 Service Manual
Used PCS2
Parts Return
Procedure
Содержание PCS 2
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