Operator’s Manual: ThermoJet
© SP Industries, Inc.
200-31974-999 Rev. 009
80
Equipment Return
If it is necessary to return the equipment to our factory, please contact SP Service at
(877) 548-4666 for a Return Authorization (RA) number, and instructions on returning the unit.
Please provide the model number, serial number, and order number.
After receiving an RA number, return the unit, freight prepaid, to the following address:
FTS
3538 Main Street
PO Box 158
Stone Ridge, N.Y. 12484 U.SA.
Attn: Service Division RA# _________
Make sure the RA number and the declared value of the unit is plainly marked on your shipping
label.
FTS will refuse any equipment returned without a RA number, without freight prepaid, or with an
expired RA number. This number is valid for 30 days, if your RA number expires you must
request a new number.
Before working on systems that are not under warranty, the SP Service Division will provide you
with an estimate of the time and cost for the repair of your unit. No work will be started until FTS
receives a hardcopy of your purchase order for the repair work. This also applies to warranty
work when the customer is responsible for the shipping costs.
Normally, we will repair your unit and return it within 10 working days of receipt. If your repair is
urgent, you may authorize an emergency repair fee, which guarantees repair and return of your
unit within four working days of receipt.
Unless you specify otherwise, we will return the repaired unit F.O.B. from our Stone Ridge, New
York factory, via ground transportation.
