QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide
Administrator’s Menus
QuadroM 32x/8L/26x/12Li/26xi; (SW Version 5.2.x)
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•
CallBlk
– blocks the last caller.
•
Record
– records the call (in case if the manual call
recording is allowed for the call, configured from
•
Call Recording
– used for configuring the call recording
rules
•
ACD Login/Logout
– allows the corresponding ACD agent
to login to all groups it is involved in, if previously logged in,
to log out from those groups. For details on ACD
functionality, see
ACD Management
.
For Snom phones, when multiple IP lines are selected on the
Attached IP Lines
text field on the first page of the
Receptionist Phone Configuration Wizard
, this list
additionally contains the number of specified IP lines. That
selection is used to set the correspondence between the
selected IP lines and the available Programmable keys on the
IP Phone. To do so, select the IP lines corresponding to each
programmable key from the
Functions
drop down list on this
page. Each programmable key on the Snom IP phone will now
be responsible for the selected IP line on the Quadro.
Fig. II-127: Receptionist Phone Configuration Wizard – SoftKeys Configuration for Aastra phone
Please Note:
Once a new receptionist is created, the
Call Queue
feature will be automatically enabled with the corresponding
Call Queue Size
and
Max Call Queue Appearance
settings on all extensions attached to the IP lines defined in the
Attached IP Lines
text field.
The next page of the wizard is a
Receptionist Phone
Configuration Wizard - Summary
where the configured
settings for the receptionist should be verified. Additionally, this
page contains a
Reboot IP Phone now
checkbox which should
be selected if you wish to have your IP phone rebooted once the
corresponding receptionist is created. Reboot is needed for a
proper functionality of the IP phone. However, if you wish to
reboot the IP phone later, leave this checkbox unselected.
Fig. II-128: Receptionist Phone Configuration Wizard – Summary page
Extensions Directory
The
Extensions Directory
is a useful tool for callers to get direct access to the Quadro extensions by spelling the username with the help of the
phone keypad. The Extensions Directory can be accessed through
Quadro’s Auto Attendant Services
and it has its own manipulation buttons to
browse the directory.
The
Extensions Directory Settings
page allows you to make a list of names assigned to the extensions on the Quadro. If the name spelled by the
caller matches the one(s) listed in the Extensions Directory, the corresponding extension user name(s) will be played to the caller for verifying the
input and selecting the user to connect. Each extension’s user should record their name with the help of the handset (see chapter
Update System
Messages
), or they can upload a wave file from the
Account Settings
page.
The
Custom Greeting
column in the Extensions Directory table
displays whether or not a custom greeting (user’s name) is
recorded or uploaded. Users cannot be accessed through the
Extensions Directory and it is implied as being an inactive entry
in the event a custom greeting is not recorded or uploaded.
Warnings will be seen in the Extensions Directory table for
inactive entries. Extension numbers in the Extensions Directory
table are made as a link to move to the corresponding
extension's
Account Settings
page. This helps the administrator
access the extension's settings page where a custom greeting
can be manually uploaded.
Fig. II-129: Extension Directory table
