QuadroM 32x/8L/26x/12Li/26xi Manual II: Administrator's Guide
Administrator’s Menus
QuadroM 32x/8L/26x/12Li/26xi; (SW Version 5.2.x)
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For Auto Attendant, the following options are available:
•
Accept only secure calls
- only the secure calls will be accepted.
•
Accept only unsecure calls
- only the unsecure calls will accepted.
•
Accept anything
- both secure and unsecure incoming calls will be accepted.
For bandwidth used by secure calls, see
Needed Bandwidth for IP Calls
.
Call Park Service
Call Park
service is used to store a call on a specific number so that any other user on the system can retrieve it. For example, a user receives a call
but wants to take it in a conference room where it is possible to speak privately. Transferring the call to the conference room is not an option because
the conference room it is transferred to might be in use, or the user is unable to walk to the conference room in time to answer the call. The user can
use
Call Park
to place the call at a specific number and then retrieve when they reach the conference room.
To use the
Call Park
feature, at least one Call Park extension should be created in the
Extensions Management
table. Additionally, two lists should
be defined for the call park extension:
Park Access List
for users that might park a call to the corresponding Call Park extension and
Retrieve
Access List
for the users that can pick up calls parked to that extension. By default, both of these lists have entries so any PBX extension on the
Quadro can park the call, and any destination can retrieve the parked call. Any limitations to these settings should be done individually for each call
park extension.
To park a call, the Quadro user which has been previously added to the
Park Access List
for at least one of the available Call Park extension on the
Quadro should dial the appropriate digit combination (see Feature Codes) during the call. The active call will go on hold, while the PBX number and
the SIP username (if it is registered on the SIP server) of the first available call park extension where the user is added will be played to him/her. The
Call Parking is valid for the period defined in the
Call Park Extension Settings
. By default it is 15 minutes. During that time hold music (if configured)
will be played to the parked party. When the
Retrieve Timeout
expires, the phone that initiated the call parking will start to ring. If no one picks up
the parked call, or if the phone is off hook, the parked call will be automatically disconnected.
The pickup user will be able to pick up the parked call from any destination by calling the extension where the call has been parked (either by its PBX
number or SIP address). The authentication password will be prompted (if configured) of the call park extension in order to retrieve the parked call.
For example, the Call Park extension 77 is created which has been registered on the SIP Server under the 892220 registration username. The
Quadro user is added to the Park Access List, while the phone at the remote location is added to the Park Access List of that call park extension.
While being on a call with user A, the Quadro user dials the appropriate calling code. As a reply, Quadro will play the extension 77 and SIP
username 892220 to the Quadro user. The user A goes on hold. The Quadro user moves to a remote location and makes a call to the call park
extension. The Quadro user enters call park extension’s password and resumes the conversation with user A.
Please Note:
Anyone who wishes to retrieve the parked call will be requested to pass a password authentication (if the password is defined for the
call park extension) to resume the parked call. The parked call will be disconnected if an incorrect password has been inserted and authentication
has been rejected. To avoid unexpected calls received on the extension used for call parking, it is recommended to use virtual extensions for the
Call Park
service.
Barge In Service
Attention:
The
Barge In Service
is an optional feature and can be activated with a feature key from the
Features
page.
The
Barge In Service
on the Quadro allows the PBX users to participate to the third party’s calls while remaining imperceptible. With the special
feature codes (for details, see Feature Codes in the Manual III – Extension User’s Guide), you may dial in to the active calls between the other local
PBX user and his call partner and depending on the configuration and the feature code used you may either listen to the call or additionally be able
to speak to the extension user only or to all participants.
This service offers three options:
•
Listen in
– with this option you may only listen to the third party’s call without being able to speak in the call. No sound notification
will be heard in the third party’s call when you dial in.
•
Whisper –
with this option you may listen to the third party’s call and speak to the extension to which you have barged in. Only that
extension will hear a sound notification when you dial in.
•
Barge in –
with this option you may listen to the third party’s call and speak to all participants in the call. All participants of the call
will hear a sound notification when you dial in.
To use either of these options, the
Barge In
service should be enabled and configured on the extension (from
User Extension Settings
) to which you
wish to barge in.
Attention:
Barge In
calls are not displayed in
Active Calls
table on the
Administrator’s Main Page
, nor are registered in the
Call Statistics
.
Upload Universal Extension Recordings
The
Upload Universal Extension Recordings
are to be defined by the Quadro administrator and will be present instead of the default voice
messages for all extensions on the Quadro. They will be used when no custom messages have been uploaded or recorded.
The following system messages can be uploaded from this page:
•
Hold Music
– played to the held user
•
Voice Mail Regular Greeting
– played when a caller reaches the extension’s voice mailbox
