
Appendix A Troubleshooting Information for Cisco Secure ACS
MaxSessions Issues
A-12
User Guide for Cisco Secure ACS for Windows Server
78-14696-01, Version 3.1
MaxSessions Issues
Report Issues
Condition
Recovery Action
MaxSessions over VPDN is not working.
The use of MaxSessions over VPDN is not
supported.
User MaxSessions fluctuates or is unreliable.
Services were restarted, possibly because the
connection between the Cisco Secure ACS and the
AAA client is unstable. Clear the Single Connect
AAA Client check box.
Condition
Recovery Action
The
active.csv
report is blank.
You changed protocol configurations recently.
Whenever protocol configurations change, the existing
active.csv
report file is renamed to yyyy-mm-dd
.csv
, and a new, blank
active.csv
report is generated
A report is blank.
Make sure you have selected Log to reportname Report under
System Configuration: Logging: Log Target: reportname. You must
also set Network Configuration: servername: Access Server Type to
CiscoSecure ACS for Windows NT.
No Unknown User information
is included in reports.
The Unknown User database was changed. Accounting reports will
still contain unknown user information.
Two entries are logged for one
user session.
Make sure that the remote logging function is not configured to send
accounting packets to the same location as the Send Accounting
Information fields in the Proxy Distribution Table.
After you have changed the date
format, the Logged-In User list
and CSAdmin log still display
old format dates.
Restart the csadmin services by clicking X in the upper right corner
of the HTML interface.