Appendix A Troubleshooting Information for Cisco Secure ACS
Administration Issues
A-2
User Guide for Cisco Secure ACS for Windows Server
78-14696-01, Version 3.1
Administration Issues
Condition
Recovery Action
Remote administrator cannot
bring up the Cisco Secure ACS
HTML interface in a browser or
receives a warning that access is
not permitted.
•
Ping Cisco Secure ACS to confirm connectivity.
•
Verify that the remote administrator is using a valid
administrator name and password that has already been added
in Administration Control.
•
Verify that Java functionality is enabled in the browser.
•
Determine whether the remote administrator is trying to
administer Cisco Secure ACS through a firewall, through a
device performing network address translation, or from a
browser configured to use an HTTP proxy server. For more
information about accessing the HTML interface in these
networking scenarios, see
Network Environments and Remote
Administrative Sessions, page 1-27
.
Unauthorized users can log in.
Reject listed IP addresses is selected, but no start or stop IP
addresses are listed. Go to Administrator Control: Access Policy
and specify the Start IP Address and Stop IP Address.
Restart Services does not work.
The system is not responding. To manually restart services, from the
Windows Start menu, choose Control Panel > Services. Click
CSAdmin, and then Stop, and then Start.
Cannot install Novell NDS
database authentication.
Make sure Novell Requestor is installed on the same Windows
server as is Cisco Secure ACS.
No remote administrators can
log in.
Allow only listed IP addresses to connect is selected, but no start or
stop IP addresses are listed. Go to Administrator Control: Access
Policy and specify the Start IP Address and Stop IP Address.
Administrator configured for
event notification is not
receiving e-mail.
Make sure that the SMTP server name is correct. If the name is
correct, make sure that the Cisco Secure ACS server can ping the
SMTP server or can send e-mail via a third-party e-mail software
package. Make sure you have not used underscores in the e-mail
address.