ZyXEL Communications SBG5500-A, User Manual

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Chapter 25 Troubleshooting
SBG5500 Series User’s Guide
255
25.2 SBG Access and Login
I forgot the IP address for the SBG.
1
The default LAN IP address is 192.168.1.1.
2
If you changed the IP address and have forgotten it, you might get the IP address of the SBG by looking
up the IP address of the default gateway for your computer. To do this in most Windows computers, click
Start > Run , enter cmd , and then enter ipconfig . The IP address of the Default Gateway might be the IP
address of the SBG (it depends on the network), so enter this IP address in your Internet browser.
3
If this does not work, you have to reset the device to its factory defaults. See Section 1.6 on page 18 .
I forgot the password.
1
The default admin password is 1234 .
2
If this does not work, you have to reset the device to its factory defaults. See Section 1.6 on page 18 .
I cannot see or access the Login screen in the web configurator.
1
Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1 .
• If you changed the IP address ( Section 6.2 on page 87 ), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the SBG.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See Section 1.5
on page 17 .
3
Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled.
4
If it is possible to log in from another interface, check the service control settings for HTTP and HTTPS
(
Configuration > Firewall / Security > Device Service ).
5
Reset the device to its factory defaults, and try to access the SBG with the default IP address. See
Section 1.6 on page 18 .
6
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions