April 2017
1-4
Xerox® VersaLink® B7025/B7030/B7035 Multifunction Printer
SCP 3
Launch Issue
Service Call Procedures
SCP 3 Fault Analysis
Use Fault Analysis to identify the appropriate RAP to perform based on the machine fault or
symptoms.
Procedure
CAUTION
Do not expose the drum cartridge,
PL 90.20 Item 1
to light for more than 30 minutes. If neces-
sary, remove the drum cartridge, then place in a black bag.
Fault Codes
If a fault code is displayed, go to the relevant RAP. Also refer to
Unresolved Faults
.
Image Quality Defects
If the image quality is defective, go to the
IQ1
Image Quality Entry RAP.
Unresolved Faults
If a fault cannot be resolved using the appropriate RAP, and only if instructed by 2nd level sup-
port, obtain a device log. Refer to
GP 19
Obtaining Audit and Device Logs. Escalate the prob-
lem to 2nd level support.
Other Problems
•
For suspected power distribution faults, refer to the following:
–
01A
AC Power RAP.
–
01B
+5VDC Power Fault RAP.
–
01C
+24VDC Power Fault RAP.
–
Wiring Diagrams
•
Scan to file failure when using FTP or SMP protocols. Perform the
016A
Scan to Network
Error Entry RAP.
•
For unresolved faults that occur during start up of the device, perform the
OF1
POST
Error RAP.
•
For fax faults without a fault code, perform the
020A
Fax Entry RAP.
•
If the customer requires a billing plan or region change, go to
GP 27
Billing Plan/Region
Conversion Process.
•
If the customer requires a billing impression mode change, go to
GP 28
Billing Impression
Mode Change Process.
Additional Information
If necessary, refer to the general procedures and information that follow:
•
GP 1
Diagnostics Entry.
•
GP 2
Fault Codes and History Files.
•
GP 3
Device Information.
•
GP 4
Machine Software.
•
GP 5
Miscellaneous Checks.
•
GP 6
How to Check a Motor.
•
GP 7
How to Check a Sensor.
•
GP 8
How to Check a Solenoid or Clutch.
•
GP 9
How to Check a Switch.
•
GP 10
How to Switch Off the Machine or Switch On the Machine.
•
GP 11
How to Safely Lift or Move Heavy Modules.
•
GP 12
Machine Lubrication.
•
GP 13
Network Clone Procedure.
•
GP 14
Printing Reports.
•
GP 15
Paper and Media Size Specifications.
•
GP 16
Installation Space Requirements.
•
GP 17
Electrical Power Requirements.
•
GP 18
Environmental Data.
•
GP 19
Obtaining Audit and Device Logs.
•
GP 20
First Copy/Print Out Time and Power On Time.
•
GP 21
Restriction of Hazardous Substances (RoHS).
•
GP 22
Special Boot Modes.
•
GP 23
Customer Administration Tools.
•
GP 24
How to Set the Date and Time.
•
GP 25
Ethernet Crossover Cable Setup.
•
GP 26
Replacement Dongle Process.
•
GP 27
Billing Plan/Region Conversion Process.
•
GP 28
Billing Impression Mode Change Process.
•
GP 29
System Administrator Password Reset.
•
GP 30
How to Print the Fax Reports.
•
GP 31
Print/Copy Orientation Definitions
•
GP 40
Glossary of Terms, Acronyms and Abbreviations.
