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Xerox Phaser 3010, Service Manual

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Xerox Phaser 3010 Service Manual Download Page 7

Phaser 3010/3040/WorkCentre 3045 Service 

Xerox Internal Use Only

v

Contents

Error Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-54

ADF Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-54
ADF Cover Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-55
Fuser Error  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-56
IP ROM Check Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-57
Fax Memory Allocation Error  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-58
Firmware Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-59
Email Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-60
Memory Overflow  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-61
Decode Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-62
Download Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-63
PDL/PJL Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-64
Email Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-65
USB Memory Removal Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-66
Wireless Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-67
USB Host Error  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-68
Collate Full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-69
Mail Size Limits Error, PCScan Time Out, Memory Full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-70
Report File Open/Close Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-71
Firmware Error 024-340 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-72
Download Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-73
MCU Comm Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-74
Paper Size Mismatch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-75
No Suitable Paper  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-76
USB Memory Write Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-77
Scan Communication Fail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-78
SMB Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-79
SMB Write Error  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-80
SMB Connection Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-81
FTP Connection Error  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-82
FTP Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-83
FTP Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-84
Memory Error  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-85
Fax Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-86
Fax Job Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-87
Fax Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-88
Communication Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-89
Fax Transmit Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-90
RX Communication Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-91
NVRAM Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-92
LPH Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-93
Carriage Motor Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-94
Copy Limit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-95
Misfeed Jam  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-96
Waiting for Continue Key to be Pressed After Reloading Paper  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-97
Reg On Early Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-98
Reg Off Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-99
Exit On Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-100
Exit Off Early Jam  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-101
Rear Door Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-102
Exit Jam  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-103
Remain Registration Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-104
XERO Near Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-105
ADC Sensor Error  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-106
ENV Sensor Error  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-107
K CRU Life Over. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-108

Summary of Contents for Phaser 3010

Page 1: ...Phaser 3010 3040 WorkCentre 3045 Printer Phaser 3010 3040 WorkCentre 3045 Service Manual Xerox Internal Use Only...

Page 2: ......

Page 3: ...wing servicing instructions are for use by qualified service personnel only To avoid personal injury do not perform any servicing other than that contained in the operating instructions unless you are...

Page 4: ...t prior written consent from Xerox Corporation Adobe Reader Adobe Type Manager ATM and PostScript are trademarks of Adobe Systems Incorporated in the United States and or other countries Apple AppleTa...

Page 5: ...edia Path 1 10 Main Tray 1 10 Bypass Tray 1 10 ADF 1 11 3010 3045 Jam Locations 1 12 3045B Jam Locations 1 12 3045N Jam Locations 1 13 ADF Jam Locations 1 13 Major Components 1 14 Sensors 1 14 Drive 1...

Page 6: ...es 2 10 WorkCentre 3045 Error Codes 2 15 Service Diagnostics 2 23 Using Service Diagnostics 2 23 Entering Service Diagnostics 2 24 Exiting Service Diagnostics 2 24 Service Diagnostic Tests 2 25 WorkCe...

Page 7: ...m Error 2 74 Paper Size Mismatch 2 75 No Suitable Paper 2 76 USB Memory Write Error 2 77 Scan Communication Fail 2 78 SMB Error 2 79 SMB Write Error 2 80 SMB Connection Error 2 81 FTP Connection Error...

Page 8: ...rinter Condition 3 3 Symptom Checklist 3 4 Print Quality Troubleshooting 3 8 Print Quality Defect Definitions 3 8 Light or Undertone Print 3 9 Blank Print 3 10 Black Print 3 11 Toner Smears 3 12 Rando...

Page 9: ...t Cover 4 15 Left Cover 4 16 Phaser 3010 3040 Feeder 4 17 Feed Roll Assembly 4 17 Bottom Plate 4 20 Separator Pad Assembly 4 23 Feed Gear and Spring 4 25 Registration Pinch Roller 4 26 Registration Ro...

Page 10: ...d Gear and Spring 4 76 Registration Pinch Roller 4 77 Registration Roller 4 79 Registration Sensor Actuator 4 81 Registration Sensor 4 83 Feed Solenoid 4 85 WorkCentre 3045 Xerographics 4 86 Xerograph...

Page 11: ...1 Covers 5 26 Parts List 2 1 Feeder 1 3 5 28 Parts List 2 2 Feeder 2 3 5 30 Parts List 2 3 Feeder 3 3 5 32 Parts List 3 1 Xerographics 1 2 5 34 Parts List 3 2 Xerographics 2 2 5 36 Parts List 4 1 Tone...

Page 12: ...40 System Wiring 7 12 LVPS 7 13 Drive 7 14 Xerographics 7 15 HVPS 7 16 Toner Dispense 7 17 Fuser 7 18 IP Board 7 19 WorkCentre 3045 System Wiring 7 20 Power 7 21 Drive 7 22 Xerographics 7 23 HVPS 7 24...

Page 13: ...e danger present during a procedure or action Be aware of all symbols and terms when they are used and always read Note Caution and Warning statements Warning A warning indicates an operating or maint...

Page 14: ...ods for situations where error indicator is not available Chapter 3 Image Quality Troubleshooting This section focuses on techniques to correct image quality problems associated with the printer outpu...

Page 15: ...over the hazardous area Danger A personal injury hazard exists in the area where you see the sign Hot surface on or in the printer Use caution to avoid personal injury Use caution or draws attention t...

Page 16: ...grounded outlet If the product loses its ground connection contact with conductive parts may cause an electrical shock A protective ground connection by way of the grounding conductor in the power co...

Page 17: ...p before applying power to the unit under test to avoid potential shock After removing a static sensitive assembly from its anti static bag place it on a grounded conductive surface If the anti static...

Page 18: ...er metallic objects could come into contact with dangerous voltages and currents Warning Labels Read and obey all posted warning labels Throughout the printer warning labels are displayed on potential...

Page 19: ...rotate the Drive Assemblies Rollers and Gears Warning Do not try to manually rotate or manually stop the drive assemblies while any motor is running Servicing Fuser Components Warning This printer us...

Page 20: ...However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined b...

Page 21: ...sed properly in accordance with the user s instructions is neither dangerous for the consumer nor for the environment To ensure compliance with European Union regulations use shielded interface cables...

Page 22: ...xxii Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service...

Page 23: ...1 Chapter General Information In this chapter Introduction and Overview Configurationss Parts of the Printer Consumables Consumables Specifications...

Page 24: ...n and print functions The 3045NI model adds an Automatic Document Feeder ADF G3 Fax modem Ethernet interface and wireless capability to provide networked copy scan and Fax functions Technical Support...

Page 25: ...MFP Configurations Features WorkCentre 3045B WorkCentre 3045N Processor Speed 300 MHz 300 MHz Memory Configuration 128 MB 128 MB Print Speed A size 24 24 24 24 Print Resolutions dpi Standard 600 x 60...

Page 26: ...3010 3040 Rear and Side Views 1 Output Tray 5 Power Switch 2 Error LED 6 Main Tray 3 Status LED 7 Toner Door 4 Start Pause 8 Toner Cartridge 1 Fuser Jam Levers 6 Rear Door 2 Drum 7 Rear Door Latch 3 F...

Page 27: ...ain Tray 9 Media Guides 2 Media Dust Cover Support 10 Power Switch 3 USB Thumbdrive Connector 11 Toner Door 4 Control Panel 12 Bypass Tray 5 Center Output Tray 13 Feed Roller 6 Output Tray Extension 1...

Page 28: ...ray 9 Media Guides 2 Media Dust Cover Support 10 Power Switch 3 USB Thumbdrive Connector 11 Toner Door 4 Control Panel 12 Bypass Tray 5 Center Output Tray 13 Feed Roller 6 Output Tray Extension 14 Len...

Page 29: ...ts of multiple LEDs a display and several function buttons These buttons are used to navigate the menu system perform functions and select modes of operation 3010 3040 Control Panel Button Description...

Page 30: ...Keypad 12 Input and delete letters and numbers 5 Wake Up Energy Saver button When illuminated indicates Low Power Mode Press to move to Ready from Energy Saver mode 6 Clear All AC button Press to the...

Page 31: ...recall the last Fax number used or to insert pauses in Fax numbers 8 Speed Dial button Press to access directories of group or individual Fax telephone numbers 9 Wake Up Energy Saver button When illum...

Page 32: ...otate to lift the Bottom Plate via the follower arms to the position for sheet feeding Bypass Tray The media path from the Main Tray and Bypass Tray are the same The sheets loaded in the Bypass Tray a...

Page 33: ...ADF the sheet is fed by the takeaway roller rotating by torque from the ADF motor When the sheet reaches the Scanner Home Position in the carriage assembly it is scanned When the scan completes the sh...

Page 34: ...General Information 3010 3045 Jam Locations 3045B Jam Locations 1 Output Tray 4 Rear Door 2 Fuser Levers 5 Front Door 3 Drum 6 Main Tray 1 Output Tray 5 Front Door 2 Fuser Levers 6 Main Tray 3 Drum 7...

Page 35: ...ox Internal Use Only 1 13 General Information 3045N Jam Locations ADF Jam Locations 1 Output Tray 5 Front Door 2 Drum 6 Main Tray 3 Fuser Levers 7 Bypass Tray 4 Rear Door 1 ADF feed 2 ADF pick 3 ADF e...

Page 36: ...n interlock and monitor fusing temperature Registration Sensor The Registration Sensor detects the leading edge of the print medium has reached the registration section Exit Sensor Located in the Fuse...

Page 37: ...ain Drive Motor to feed media through the media path Main Drive Motor Provides drive to move media trough the media path and Fuser Toner Motor Provides drive to supply toner to the xerographics assemb...

Page 38: ...e sensors or switches HVPS Supplies high voltage to the xerographic assembly and Transfer Roller LVPS Supplies the AC power from the power supply to the heater section of the Fuser and generates stabl...

Page 39: ...l Information 3010 3040 Electrical Locations 3045NI Electrical Locations s3040 115 MCU Board LVPS HVPS IP board Interlock Switch Power Switch Assembly s3040 116 IP Board Interlock Switch MCU Board LVP...

Page 40: ...RUM maintains a count of the amount of toner consumed When the count reaches set values warning and error messages appear to notify the user when near and end of life status is reached Life ratings ar...

Page 41: ...fusing system by belt Print Volume Average 250 PV month Maximum 20 000 PV month Median 300 PV month Color Medium Black Toner Cartridge Resolution Addressability dpi Standard 600 x 600 Enhanced 1200 x...

Page 42: ...ast Scan Direction 148 mm 5 8 in Slow Scan Direction 210 mm 8 3 in Maximum Fast Scan Direction 215 9 mm 8 5 in Slow Scan Direction 355 6 mm 14 0 in USB Scanning Resolution 1200 x 1200 dpi optical up t...

Page 43: ...omputer via SMB Document Glass 150 dpi mixed letter size 15 sec 15 sec Scan to USB Thumb Drive Document Glass default 12 sec 17 sec Copy Specifications Characteristic Specifications Resolution 600 x 6...

Page 44: ...n Format B W 1 bit JBIG MMR MR MH Color Not supported Incoming Call Control Telephone Mode Fax Mode Telephone Fax Mode Answering Machine Mode Distinctive Ring Pattern Detection DRPD Lighter Darker 7 l...

Page 45: ...e Characteristic Specifications Memory 3010 3040 64 MB on board 3045B N 128 MB on board Characteristic 3010 3040 3045B N Power Supply Voltage Frequency Line Voltages 110 127 VAC 10 110 127 VAC 10 220...

Page 46: ...0 to 3 100 meters 10 171 feet Acoustic Noise LWA B Sound Power Level B Sound Pressure dBA Printing 6 44 Standby 4 0 Mode Condition Description Running Mode There are three running modes Print mode th...

Page 47: ...he print engine waiting The printer is at Ready mode Paper is A size Short Edge Feed SEF The original is on the document glass or in the ADF Process control time is not included IIT The Scanner and AD...

Page 48: ...in Depth 197 mm 7 8 in Weight base printer with consumables 4 6 kg 10 0 lb Characteristic Measurement Height 584 mm 23 in Height with 250 Sheet Feeder 690 mm 27 1 in Width 430 mm 16 9 in Depth 544 mm...

Page 49: ...Xerox Internal Use Only 1 27 General Information Minimum Clearances 10 cm 3 9 in 26 50 cm 10 4 in 10 cm 3 9 in 26 95 cm 10 6 in s3040 117 10 cm 3 9 in 10 cm 3 9 in 10 cm 3 9 in 20 cm 7 9 in 67 cm 26 4...

Page 50: ...flatness must be within the specified range The printer must not be tipped or tilted more than 7 mm Failure to adhere to the mounting specifications void all guarantees of print quality and or perform...

Page 51: ...x 191 mm 3 875 x 7 5 in Y Y Monarch LEF 191 x 98 mm 7 5 x 3 875 in Y Y Envelope 10 105 x 241 mm 4 125 x 9 5 in Y Y DL 110 x 220 mm 4 33 x 8 66 in Y Y DL LEF 220 x 110 mm 8 66 x 4 33 in Y Y Letter 216...

Page 52: ...ray 100 sheets plain paper or 5 sheets for Label Envelope thick paper or other paper ADF 15 sheets plain paper or paper stack height of 2 2 mm or less Description Specification Capacity 15 sheets plai...

Page 53: ...is deleted as an error when the time out setting is reached Logging The printer can retain up to 50 job logs Job log can be printed upon the user s request or automatically when the number of the reta...

Page 54: ...uto print Report is automatically printed out every 20 print jobs when Auto Log Print is set to On Error History Report This report shows Error History Manual print Report is printed by instructing fr...

Page 55: ...s chapter Introduction Servicing Instructions Error Messages and Troubleshooting Procedures Service Diagnostics Service Diagnostic Tests Service Diagnostic Test Procedures Error Troubleshooting Abnorm...

Page 56: ...message appears on the Control Panel see Messages Codes and Procedures on page 3 5 for specific procedures related to error messages 3 Check the power cord Is the power cord plugged into the printer a...

Page 57: ...fective Switch the cable with a known good cable If necessary replace the cable 5 Check that the scanner is configured correctly Check the application you want to use to make certain that the scanner...

Page 58: ...a and Tray Specifications on page 1 31 The customer should be using a quality laser printer paper The printer may have trouble picking glossy or overly smooth paper 2 Inspect the paper for bent torn o...

Page 59: ...aged Prints The printed page exits the printer either wrinkled creased or torn The printer neither jams nor displays an error code 1 Stop the sheet at various points in the media path to determine whe...

Page 60: ...mm 7 Check the Fuser area for debris 8 Visually inspect the Fuser for burrs Exit Jams 1 Check that the correct type of media is being used refer to Media and Tray Specifications on page 1 31 2 Ensure...

Page 61: ...ve the Toner Cartridge 5 Inspect the printer interior and remove any foreign matter such as paper clips staples pieces of paper dust or loose toner 6 Do not use solvents or chemical cleaners to clean...

Page 62: ...sage Abbreviations Due to limited display space some error messages include abbreviations The most common abbreviations used throughout this chapter are listed here Term Definition ADC Automatic Densi...

Page 63: ...inting the Error History Report with the Printer Settings Utility 1 From the Start Menu select Programs Xerox Office Printing Phaser 3010 3040 Printer Settings Utility 2 On the Printer Settings Report...

Page 64: ...e DRAM check error occurred Install new firmware If the error persists go to page 2 57 016 317 016 317 Restart Printer Contact Support If Message Returns ROM content invalid Invalid ROM content detect...

Page 65: ...d Error Try firmware download again If the error persists go to page 2 73 024 371 024 371 Restart Printer Contact Support If Message Returns MCU ESS Communication Fail Communication fail between MCU a...

Page 66: ...n Rear Cover and Remove Paper Regi Jam The paper does not pass through the Regi Sensor on time 2 99 077 106 077 106 Paper Jam Jam at Exit Open Rear Cover and Remove Paper No Paper Jam Tray is out of p...

Page 67: ...Toner Cartridge Life Over K The Toner Cartridge has reached the replacement time Replace the Toner Cartridge with a new one page 2 108 093 974 093 974 Insert Print Cart Insert Toner Cartridge Toner C...

Page 68: ...Support If Message Return ESS related error 2 114 117 349 117 349 Restart Printer Contact Support If Message Return ESS related error 2 114 117 350 117 350 Restart Printer Contact Support If Message...

Page 69: ...WorkCentre 3045 Error Message Summary Code Error Message LCD Error Description Go to 005 121 Paper Jam 005 121 Open ADF Cover and Clear Jam ADF Jam 2 54 005 301 Cover Open 005 301 Remove paper then C...

Page 70: ...P Error 016 766 Scan Job Failure Can not transferring completely 2 65 016 767 Address Error 016 767 Scan Job Failure Recipient address is invalid 2 65 016 791 USB Memory was removed 016 791 System Job...

Page 71: ...If Message Returns Download Error 2 73 024 371 024 371 System Restart Printer Contact Support If Message Return MCU Comm Error 2 74 024 958 Paper Size Mismatch 024 958 Printer Load Paper then Press P...

Page 72: ...5 Scan Delete File Error SMB Error 2 79 031 536 SMB Error 031 536 Scan Delete Folder Error SMB Error 2 80 031 537 SMB Error 031 537 Scan Disk Full Error SMB Error 2 80 031 555 SMB Error 031 555 Scan W...

Page 73: ...587 Scan RMD Command Error FTP Error 2 84 031 588 FTP Error 031 588 Scan Write Error FTP Error 2 84 031 589 FTP Error 031 589 Scan Disk Full Error FTP Error 2 84 031 594 FTP Error 031 594 Scan TYPE Co...

Page 74: ...Restart Printer Carriage Motor Error 2 94 062 790 Confirm 062 790 Deleted by Limit Copy Limit 2 95 075 100 Paper Jam 075 100 Printer Jam at Feed Misfeed Jam 2 96 075 921 075 921 Printer Insert Output...

Page 75: ...926 CRUM ID 093 926 Reseat Cartridge Toner Cartridge CRUM ID Error 2 110 093 933 Replace Cart 093 93X Printer Replace Cartridge Toner Cartridge Empty 2 108 093 974 Insert Print Cart 093 974 Printer In...

Page 76: ...2 117 333 117 334 117 340 117 342 117 343 117 344 117 346 117 348 117 349 117 350 117 351 117 366 117 xxx System Restart Printer Contact Support If Message Return System Restart 2 114 124 333 124 333...

Page 77: ...require specific conditions be met to achieve meaningful results These instructions cover each of the test groups listing special instructions conditions or other information necessary to successfully...

Page 78: ...Arrow and Down Arrow buttons simultaneously and turn the printer On 3 Release the buttons when CE Mode Please Wait appears on the LCD 4 The diagnostics are ready when the display reads CE Mode Printe...

Page 79: ...er Test 2 All Test Digital Input Digital Output NVM Settings NVM Edit SaveNVM to ESS LoadNVM from ESS Con g Page Print Settings Serial No Pixel Counter Print Counter Clear All NVM Clear Job History Te...

Page 80: ...ate a loopback plug cross pin 1 TX and pin 3 RX together and cross pin 2 TX and pin 6 RX together IOT Test CHECK OK IOT ERROR This test checks communication with the printer Light Flash R W Test CHECK...

Page 81: ...n Sensor Interlock Switch Interlock Switch K CRU Toner Cartridge CRUM Motor Test These tests check operation of the electromechanical components Press OK to run the selected test Press Stop to exit th...

Page 82: ...llation Set Provides printer installation information Serial No YXLxxxxxx YXMxxxxxx YXNxxxxxx YXRxxxxxx Displays the 6 digit Serial Number Pixel Counter K nn n Pixel count values Read only Print Count...

Page 83: ...electing this menu item prints the parameter values and life counter values stored in the IOT Test Control Panel Description Information Tests FAX and Scanner components Scan Counter FB 0x00000000 ADF...

Page 84: ...er Clear This function clears the flat bed and ADF counters Parameter Value Options Pulse Dialing Enable Pulse Dialing NOTE You can not select Pulse dialing at the Fax Setting Menu only Tone dial 0 Di...

Page 85: ...able Busy Tone Detection 0 Disable 1 Enable On duration Max duration 0 80 10 ms On duration Min duration 0 30 10 ms Off duration Max duration 0 80 10 ms Off duration Min duration 0 30 10 ms No of cycl...

Page 86: ...11dB 7 12dB Tx Signal Level 0 3 dB 1 4 dB 2 5 dB 3 6 dB 4 7 dB 5 8 dB 6 9 dB 7 10 dB 8 11 dB 9 12 dB 10 13dB 11 14 dB 12 15 dB 13 16 dB 14 17 dB 15 18 dB External Hook Threshold High voltage High 20 4...

Page 87: ...Dagnostics provide a way to test electromechanical components display printer status and provide NVRAM access When a PC is available use CE Dagnostic software tests to diagnose problems and isolate w...

Page 88: ...Sensor 1 Enter CE Diagnostics page A 2 2 Run the Exit Sensor test in the Digital Input drop down box 3 Operate the actuator to check sensor function 4 Confirm the display indicates the sensor function...

Page 89: ...nsor 1 Enter CE Diagnostics page A 2 2 Open the Rear Door 3 Run the Registration Sensor test 4 Operate the actuator to check sensor function 5 Confirm the display indicates the sensor functions correc...

Page 90: ...shooting Rear Door Interlock 1 Enter CE Diagnostics page A 2 2 Run the Interlock Switch test 3 Open and close the Rear Door to actuate the switch 4 Confirm the display indicates the sensor functions c...

Page 91: ...rlock is opened during a Motor Test the component stops When a paper jam or PQ problem occurs or an error message or code is displayed these test help to pinpoint the faulty part Before executing the...

Page 92: ...Phaser 3010 3040 WorkCentre 3045 Service Error Troubleshooting Main Motor 1 Enter CE Diagnostics page A 2 2 Run the Main Motor Full test 3 Check that the Exit Roller rotates 4 Press the Cancel button...

Page 93: ...FULL and the Feed Solenoid tests are executed simultaneously 1 Enter CE Diagnostics page A 2 2 Remove the Bypass Tray 3 Run the Main Motor Full and Feed Solenoid tests 4 Check that the Feed Roller ro...

Page 94: ...nsor Rear Door Interlock Switch K CRUM Note Pressing the Cancel button stops the sensor tests Press the Back button to go back to the Engine Diag menu During sensor tests other diagnostic functions ca...

Page 95: ...e Diagnostics page 2 24 2 Open the Front Door 3 Use the Up and Down Arrow buttons to select Printer IOT Diag DI 3 4 Check sensor function by removing and replacing the Toner Cartridge 5 Confirm the nu...

Page 96: ...Service Diagnostics page 2 24 2 Use the Up and Down Arrow buttons to select Printer IOT Diag DI 4 3 Operate the actuator to check sensor function 4 Confirm the number shown on the display increases ev...

Page 97: ...Diagnostics page 2 24 2 Open the Rear Door 3 Use the Up and Down Arrow buttons to select Printer IOT Diag DI 5 4 Operate the actuator to check sensor function 5 Confirm the number shown on the displa...

Page 98: ...vice Diagnostics page 2 24 2 Use the Up and Down Arrow buttons to select Printer IOT Diag Digital Input DI 7 3 Open and close the Rear Door to actuate the switch 4 Confirm the number shown on the disp...

Page 99: ...nent stops When a paper jam or PQ problem occurs or an error message or code is displayed these tests help to pinpoint the faulty part Before executing the test examine the details of the jam print qu...

Page 100: ...otor Caution Run the for 10 seconds or longer may cause damage to the printer 1 Enter Service Diagnostics page 2 24 2 Use the Up and Down Arrow buttons to select Printer IOT Diag Digital Output DO 1 3...

Page 101: ...6 Feed Solenoid tests are executed simultaneously 1 Enter Service Diagnostics page 2 24 2 Remove the Bypass Tray 3 Run the Main Motor Full and Feed Solenoid tests 4 Check that the Feed Roller rotates...

Page 102: ...oubleshooting Toner Motor 1 Enter Service Diagnostics page 2 24 2 Open the Front Door 3 Remove the Toner Cartridge 4 Run the Toner Motor test Printer IOT Diag Digital Output DO 9 5 Check that the tone...

Page 103: ...ress and hold the Up and Down Arrow simultaneously and turn the printer On 3 Release the buttons when CE Mode Please wait appears on the display 4 Press OK at Fax Scanner Information Select this menu...

Page 104: ...arameter Range Description ADF Lead offset adjustmenta a 3 in 1 model does not have an ADF 2 0 mm to 2 0 mm 0 1 mm Step Adjust Registration of ADF Lead ADF Side offset adjustmenta 1 0 mm to 1 0 mm 0 1...

Page 105: ...h tone level dB 0 3 dB 1 4 dB 2 5 dB 3 6 dB 4 7 dB 5 8 dB 6 9 dB 7 10 dB DTMF high low level difference dB 0 0 dB 1 1 dB 2 2 dB 3 3 dB 4 4 dB 5 5 dB DTMF Dialing Speed ms 0 70 ms 1 80 ms 2 85 ms 3 90...

Page 106: ...sable 1 Enable Validation time 6 30 100ms Power Threshold 0 35 dB 1 36 dB 2 37 dB 3 38 dB 4 39 dB 5 40 dB 6 41 dB 7 42 dB 8 43 dB 9 44 dB 10 45 dB 11 46 dB 12 47 dB 13 48 dB 14 49 dB 15 50 dB Call Pro...

Page 107: ...agement data and the history Initializes the system data System Data Init Initializes the system data Complete Exits the diagnostics and returns to normal operation taking the changes of the data into...

Page 108: ...Procedure Table Step Actions and Questions Yes No 1 Is the ADF completely closed Go to Step 2 Close ADF and go to Step 2 2 Does the error persist Go to Step 3 Complete 3 Reseat P J1 P J6 and P J16 on...

Page 109: ...PL8 1 2 Map 3 IP Board on page 7 8 Scanner on page 7 28 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Is the ADF Cover completely closed Go to Step 3 Close the ADF cover and go t...

Page 110: ...Fuser PL5 1 1 MCU Board PL7 1 3 Map 2 on page 7 4 Fuser on page 7 18 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Reseat the Fuser and cycle system power Does the error persist...

Page 111: ...s use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on...

Page 112: ...persists use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 3 3 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on pag...

Page 113: ...rror Initial Actions Cycle printer power If the problem persists use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010...

Page 114: ...problem persists use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 3 3 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Boar...

Page 115: ...ard PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 19 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the memory Print the System Settings page...

Page 116: ...ng and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 19 Troubleshooting Procedure Table Step Actions and Que...

Page 117: ...wer If the problem persists use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board...

Page 118: ...dure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 3 3 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubleshooting Procedure...

Page 119: ...bleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 3 3 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 19 Troubleshooting Procedure Table Ste...

Page 120: ...able Applicable Parts Wiring and Plug Jack Map References Front USB Board PL1 1 29 IP Board PL7 3 3 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubleshooting Procedure Table S...

Page 121: ...WiFi Bracket Assy PL1 1 31 IP Board PL7 3 3 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Reseat the WiFi Brac...

Page 122: ...shooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubl...

Page 123: ...pplicable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 19 Troubleshooting Procedure Table...

Page 124: ...rence Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubleshooting Pro...

Page 125: ...cable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubleshooting Procedure Table Step...

Page 126: ...ocedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References MCU Board PL7 1 3 Phaser 3010 3040 System Wiring on page 7 12 WorkCentre 3045 System Wiring on page 7 20 Tr...

Page 127: ...oubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References MCU Board PL7 1 3 Phaser 3010 3040 System Wiring on page 7 12 WorkCentre 3045 System Wiring on page 7 20 Troubleshoot...

Page 128: ...cable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubleshooting Procedure Table Step...

Page 129: ...ing and Plug Jack Map References Registration Sensor PL2 3 10 Regi Sensor Harness PL2 3 22 MCU Board PL7 1 3 Map 1 on page 7 3 Drive on page 7 14 Troubleshooting Procedure Table Step Actions and Quest...

Page 130: ...Map References Registration Sensor PL2 3 10 Regi Sensor Harness PL2 3 22 MCU Board PL7 1 3 Map 1 on page 7 3 Drive on page 7 14 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Che...

Page 131: ...rinter power If the problem persists use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 M...

Page 132: ...power If the problem persists use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 3 3 MCU Board PL7 1 3 Map 3 IP Board on page...

Page 133: ...owing procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Bo...

Page 134: ...rocedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on...

Page 135: ...Applicable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubleshooting Procedure Table...

Page 136: ...Applicable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubleshooting Procedure Table...

Page 137: ...em persists use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 3 3 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on p...

Page 138: ...If the problem persists use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 3 3 MCU Board PL7 1 3 Map 3 IP Board on page 7 8...

Page 139: ...Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubleshooting Procedure Table Step Acti...

Page 140: ...Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 3 3 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubleshooting Procedure Table Step Actions an...

Page 141: ...ard PL7 3 3 MCU Board PL7 1 3 Fax Board PL7 3 4 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Reseat all connectors on the fax Bo...

Page 142: ...p References IP Board PL7 3 3 MCU Board PL7 1 3 Fax Board PL7 3 4 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Reseat all connec...

Page 143: ...034 711 Communication Error FTP APPEND command error is detected Initial Actions Cycle printer power If the problem persists use the following procedure Troubleshooting Reference Table Applicable Part...

Page 144: ...etected 034 722 Communication Error TX communication error is detected 034 723 Communication Error TX communication error is detected 034 724 Communication Error TX communication error is detected 034...

Page 145: ...hooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 3 3 MCU Board PL7 1 3 Fax Board PL7 3 4 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubleshooting Proce...

Page 146: ...use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References MCU Board PL7 1 3 Phaser 3010 3040 System Wiring on page 7 12 WorkCentre 3045 System Wi...

Page 147: ...p References Cable FFC PL3 2 9 IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 Harness Assy MC LP PL7 1 10 MCU Board PL7 1 3 Map 1 on page 7 3 Xerographics on page 7 15 Troubleshooting Procedure Tabl...

Page 148: ...inter power If the problem persists use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References Scanner Assy PL8 2 1 MCU Board PL7 1 3 Map 3 IP Boa...

Page 149: ...owing procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References Scanner Assy PL8 2 1 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 Scanner on page 7 28 Troubleshoot...

Page 150: ...lenoid PL2 3 21 Registration Sensor PL2 3 10 Main Drive Motor PL6 1 1 MCU Board PL7 1 3 Map 2 on page 7 4 Drive on page 7 14 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Test th...

Page 151: ...wer If the problem persists use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board...

Page 152: ...ts use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References Registration Sensor PL2 3 10 MCU Board PL7 1 3 Map 1 on page 7 3 Drive on page 7 14...

Page 153: ...pplicable Parts Wiring and Plug Jack Map References Registration Sensor PL2 3 10 Main Drive Motor PL6 1 1 MCU Board PL7 1 3 Map 2 on page 7 4 Drive on page 7 14 Troubleshooting Procedure Table Step Ac...

Page 154: ...le Parts Wiring and Plug Jack Map References Registration Sensor PL2 3 10 Main Drive Motor PL6 1 1 MCU Board PL7 1 3 Map 2 on page 7 4 Drive on page 7 14 Troubleshooting Procedure Table Step Actions a...

Page 155: ...077 109 Exit Off Jam Initial Actions Check the media path for obstructions or debris Cycle printer power If the problem persists use the following procedure Troubleshooting Reference Table Applicable...

Page 156: ...Parts Wiring and Plug Jack Map References Rear Door PL1 0 8 Interlock Switch PL7 2 1 LVPS PL7 2 11 MCU Board PL7 1 3 Map 2 on page 7 4 LVPS on page 7 13 Troubleshooting Procedure Table Step Actions an...

Page 157: ...for obstructions or debris Cycle printer power If the problem persists use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References Fuser PL5 1 1 MC...

Page 158: ...roblem persists use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References Registration Sensor PL2 3 10 MCU Board PL7 1 3 Map 1 on page 7 3 Drive...

Page 159: ...er If the problem persists use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References MCU Board PL7 1 3 Xerographics on page 7 15 Troubleshooting...

Page 160: ...wing procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References MCU Board PL7 1 3 Xerographics on page 15 Troubleshooting Procedure Table Step Actions and Questions...

Page 161: ...v Sensor Error Initial Actions Cycle printer power If the problem persists use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References MCU Board PL...

Page 162: ...ng procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References Toner Cartridge PL4 1 5 MCU Board PL7 2 2 Map 2 on page 4 Toner Dispense on page 17 Troubleshooting Pr...

Page 163: ...re Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References Toner Cartridge PL4 1 5 MCU Board PL7 2 2 Map 2 on page 4 Toner Dispense on page 17 Troubleshooting Procedure Ta...

Page 164: ...ng procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References Toner Cartridge PL4 1 5 MCU Board PL7 2 2 Map 2 on page 4 Toner Dispense on page 17 Troubleshooting Pr...

Page 165: ...Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubleshooting Procedur...

Page 166: ...e Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7...

Page 167: ...ocedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on p...

Page 168: ...System Restart 117 340 System Restart 117 350 System Restart 117 342 System Restart 117 351 System Restart 117 343 System Restart 117 366 System Restart Troubleshooting Reference Table Applicable Par...

Page 169: ...Plug Jack Map References IP Board PL7 2 8 3010 3040 IP Board PL7 3 3 3045 MCU Board PL7 1 3 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubleshooting Procedure Table Step Actions and Questions...

Page 170: ...rd PL7 3 3 MCU Board PL7 1 3 Fax Board PL7 3 4 Map 3 IP Board on page 7 8 IP Board on page 7 27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Reseat all connectors on the fax Boa...

Page 171: ...life counter If the problem persists use the following procedure Troubleshooting Reference Table Applicable Parts Wiring and Plug Jack Map References MCU Board PL7 1 3 Xerographics on page 7 15 Troubl...

Page 172: ...such as generators radio and appliances with motors Either turn off the other electrical appliances or relocate the printer at least 6 meters from other appliances Does the electrical noise error sti...

Page 173: ...ting on page 2 120 Go to step 2 2 Connect the power cord to a different outlet Does the printer now work Complete Go to step 3 3 Check that the power cord is plugged in to both the printer and the out...

Page 174: ...When the printer is turned on can you hear the motor Go to step 2 Go to step 5 2 Is the Control Panel working Go to step 4 Go to step 3 3 Reseat both ends of the Control Panel cable Does the error pe...

Page 175: ...3 Chapter Image Quality In this chapter Image Quality Overview Checklist Before Troubleshooting Print Quality Print Quality Troubleshooting Test Prints Image Specifications...

Page 176: ...unopened ream of paper then investigate applications and environmental conditions Determine the temperature and humidity under which the printer is operating Compare this to the Environmental Specific...

Page 177: ...replace the cartridge Toner that is not genuine Xerox toner can also cause print quality problems If the toner is not Xerox toner replace the Toner Cartridge and recheck the print quality issue Cleani...

Page 178: ...e the Toner Cartridge if necessary b Check the Toner Cartridge for proper installation c Reset the print driver Image Settings Brightness and Contrast to the default settings d Check that the correct...

Page 179: ...setting in the printer driver b Verify that the paper is within the printer specifications c Adjust the Fuser temperature Spots On Page and Printing Blurred a Check the Toner Cartridge to ensure corre...

Page 180: ...b The print media surface may be uneven Try changing the Paper Type setting in the printer driver For example change the plain paper to thick c Adjust the transfer bias see page 6 5 d Adjust the Fuser...

Page 181: ...orm density in halftone areas a The toner may be low Change the Toner Cartridge b Test the Toner Motor Skewed Images a Verify that the paper guides are set correctly b Verify that the correct print me...

Page 182: ...a line 3 15 Vertical Blank Lines There are faded or completely non printed lines along the page 3 16 Ghosting There are faint ghostly images appearing on the page 3 17 Background Contamination There...

Page 183: ...Procedure Table Step Actions and Questions Yes No 1 Print a Test Print The error persists Go to Step 5 Go to Step 2 2 Scan the Test print The error persists Go to Step 3 Complete 3 Reseat Scanner conn...

Page 184: ...B PL8 2 1 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Print a Test Print The error persists Go to Step 5 Go to Step 2 2 Scan the Test print The error persists Go to Step 3 Comp...

Page 185: ...8 IP Board 3045 PL7 3 3 Scanner Assembly 3045NI PL8 1 1 Scanner Assembly 3045B PL8 2 1 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Print a Test Print The error persists Go to...

Page 186: ...al Actions Check that the media settings match the media in use Check that the media is dry and in good condition Troubleshooting Reference Table Applicable Parts Example Print Transfer Roller PL1 1 1...

Page 187: ...e Parts Example Print Transfer Roller PL1 1 11 Fuser PL5 1 1 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check humidity The humidity is within specification Go to Step 2 Advise...

Page 188: ...L1 1 11 Fuser PL5 1 1 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Clean the LED window and media path Does the image print correctly Complete Go to Step 2 2 Check the paper bei...

Page 189: ...k the paper transfer path Ensure there is no debris on the transfer path Troubleshooting Reference Table Applicable Parts Example Print Transfer Roller PL1 1 11 Fuser PL5 1 1 Troubleshooting Procedure...

Page 190: ...ia path Troubleshooting Reference Table Applicable Parts Example Print Transfer Roller PL1 1 11 Fuser PL5 1 1 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check media condition...

Page 191: ...to cool before servicing the printer Initial Actions Ensure there is no debris on the transfer path Troubleshooting Reference Table Applicable Parts Example Print Transfer Roller PL1 1 11 Fuser PL5 1...

Page 192: ...itial Actions Ensure there is no debris on the transfer path Troubleshooting Reference Table Applicable Parts Example Print Transfer Roller PL1 1 11 Troubleshooting Procedure Table Step Actions and Qu...

Page 193: ...ath Troubleshooting Reference Table Applicable Parts Example Print IP Board 3010 3040 PL7 2 8 IP Board 3045 PL7 3 3 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Replace the IP B...

Page 194: ...l Actions Ensure there is no debris on the transfer path Troubleshooting Reference Table Applicable Parts Example Print Transfer Roller PL1 1 11 Toner Cartridge P4 1 5 Fuser PL5 1 1 Troubleshooting Pr...

Page 195: ...the image Initial Actions Ensure there is no debris on the transfer path Troubleshooting Reference Table Applicable Parts Example Print Transfer Roller PL1 1 11 Troubleshooting Procedure Table Step Ac...

Page 196: ...on how the sheet is fed Troubleshooting Reference Table Applicable Parts Example Print Feed Roller PL2 2 4 Left and Right Feed Roller Cam PL2 2 2 and PL2 2 7 Registration Roller PL2 3 1 Registration...

Page 197: ...Main Drive Motor page 4 41 Does the image print correctly Complete Go to Step 6 6 Replace the Fuser page 4 38 Does the image print correctly Complete Go to Step 7 7 Replace the Separator Pad page 4 2...

Page 198: ...Registration Roller PL2 3 1 Registration Pinch Roller PL2 3 2 Separator Pad PL2 2 11 MCU Board PL7 1 3 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the Registration Rolle...

Page 199: ...damaged Replace the Registration Roller page 4 27 or Registration Pinch Roller page 4 26 Go to Step 4 4 Replace the Separator Pad page 4 23 Does the image print correctly Complete Go to Step 5 5 Repla...

Page 200: ...ore prone to skew Troubleshooting Reference Table Applicable Parts Example Print Feed Roller PL2 2 4 Left and Right Feed Roller Cam PL2 2 2 and PL2 2 7 Registration Roller PL2 3 1 Registration Pinch R...

Page 201: ...go to Step 6 Go to Step 4 4 Does the image print correctly Complete Go to Step 5 5 Replace the Feed Roller page 4 17 Does the image print correctly Complete Go to Step 6 6 Replace the Separator Pad p...

Page 202: ...1 3 Troubleshooting Procedure Table Step Actions and Questions Yes No 1 Check the media being used Is the media dry and recommended Go to Step 3 Replace with dry approved media then go to Step 2 2 Do...

Page 203: ...anner Assembly 3045NI PL8 1 1 Scanner Assembly 3045B PL8 2 1 Troubleshooting Procedure Step Actions and Questions Yes No 1 Check media condition Is the paper dry recommended loaded in the correct posi...

Page 204: ...Print Scanner Assembly 3045NI PL8 1 1 Scanner Assembly 3045B PL8 2 1 Troubleshooting Procedure Step Actions and Questions Yes No 1 Check the output document Are there lines or streaks on the document...

Page 205: ...rts Example Print Scanner Assembly 3045NI PL8 1 1 Scanner Assembly 3045B PL8 2 1 Troubleshooting Procedure Step Actions and Questions Yes No 1 Check the original document Are there spots on the origin...

Page 206: ...the MCU Board Captures static or dynamic events Helps to isolate events that cause print artifacts or prevents printing Test prints are selected from the list of available test prints in the Test Prin...

Page 207: ...oes not print correctly check the MCU Board If the pattern prints OK check the Image Processor Board TestPatLPH IOT Test Print Prints the IP Board grid pattern Compare the print with the sample If the...

Page 208: ...5 inches x 14 inches Skew Main Paper Tray A4 Main Paper Tray LTR Bypass Tray A4 Bypass Tray LTR 180 mm 1 4 mm 200 mm 1 5 mm 180 mm 2 0 mm 200 mm 2 2 mm Perpendicularity 140 mm 1 0 mm Parallelism A4 2...

Page 209: ...x Internal Use Only 3 35 Image Quality Guaranteed Print Areas Maximum Print Area 215 9 mm x 355 6 mm Guaranteed and Maximum Area 4 mm 4 mm 4 mm 4 mm 355 6 mm 14 inch 215 9 mm 8 5 inch 351 6 mm 347 6 m...

Page 210: ...3 36 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Image Quality...

Page 211: ...3010 3040 Covers Phaser 3010 3040 Feeder Phaser 3010 3040 Xerographics Phaser 3010 3040 Drive Phaser 3010 3040 Electrical WorkCentre 3045 Covers WorkCentre 3045 Feeder WorkCentre 3045 Xerographics Wo...

Page 212: ...the reverse of the removal procedure In some instances additional steps are necessary and are provided for replacement of the parts For specific assemblies and parts refer to Chapter 9 Standard Orien...

Page 213: ...Assy While using removal procedure ignore any prerequisite procedures for parts already removed 1 Wear an Electrostatic Discharge wrist strap 2 Turn Off power and disconnect the power cord from the w...

Page 214: ...an damage tapped holes Do not use excessive force to remove or install either a screw or a printer part Screw Types Used in this Product Type Application Shape Characteristics Self tapping plastic 1 S...

Page 215: ...se Only 4 5 Service Parts Disassembly Consumable The Toner Cartridge is the only consumable Toner Cartridge PL4 1 13 1 Open the Main Tray Door 2 Open the Toner Door 3 Turn the Toner Cartridge handle C...

Page 216: ...3010 3040 WorkCentre 3045 Service Service Parts Disassembly Phaser 3010 3040 Covers Output Tray Extension PL1 1 1 1 Open the Output Tray Extension 2 Release the boss of the Output Tray Extension from...

Page 217: ...r 2 Remove the Main Tray page 4 13 3 Remove the Front Cover page 4 15 4 Remove the Right Cover page 4 12 5 Remove the Left Cover page 4 16 6 Remove the Output Tray Extension page 4 6 7 Release the fro...

Page 218: ...Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly Rear Door PL1 1 8 1 Open the Rear Door 2 Release the boss from the right hinge and remove the Rear Door s3040...

Page 219: ...nal Use Only 4 9 Service Parts Disassembly Transfer Roller Bearings PL1 1 9 1 1 10 1 Open the Rear Door 2 Release the bearing locks and rotate the bearings to align the key with the notch and remove t...

Page 220: ...Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly Transfer Roller PL1 1 11 1 Open the Rear Door 2 Remove the right side Transfer Roller bearing page 4 9 and remove the Transfer Roller...

Page 221: ...he Rear Door 2 Remove the Main Tray page 4 13 3 Remove the Front Cover page 4 15 4 Remove the Right Cover page 4 12 5 Remove the Left Cover page 4 16 6 Lift the Fuser levers 7 Remove the 4 screws silv...

Page 222: ...3045 Service Service Parts Disassembly Right Cover PL1 1 13 1 Remove the Front Cover page 4 15 2 Open the Rear Door 3 Release the 2 bosses on the bottom of the Right Cover 4 Release several hooks that...

Page 223: ...kCentre 3045 Service Xerox Internal Use Only 4 13 Service Parts Disassembly Main Tray PL1 1 14 1 Open the Main Tray 2 Release the boss on the Main Tray from the hole in the Front Cover and then remove...

Page 224: ...WorkCentre 3045 Service Service Parts Disassembly HiPot Cover PL1 1 19 1 Open the Main Tray 2 Open the Toner Door 3 Starting on the left edge release the hooks on both sides of the cover There is 1 ho...

Page 225: ...t Cover PL1 1 20 1 Remove the Main Tray page 4 13 2 Remove the 2 screws silver tap 8 mm that secure the Front Cover to the printer 3 Starting on the bottom side release the hooks on both sides of the...

Page 226: ...3045 Service Service Parts Disassembly Left Cover PL1 1 23 1 Remove the Front Cover page 4 15 2 Open the Rear Door 3 Release the 2 bosses on the bottom of the Left Cover 4 Release several hooks that...

Page 227: ...Remove the Toner Motor page 4 37 9 Remove the Toner Dispense Assembly page 4 36 10 Remove the Fuser page 4 38 11 Remove the Main Drive Assembly page 4 40 12 Remove the Main Drive Motor page 4 41 13 Re...

Page 228: ...4 18 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly 23 Remove 4 screws silver tap 8 mm that secure the lower plate to the chassis s3040 029...

Page 229: ...vice Xerox Internal Use Only 4 19 Service Parts Disassembly 24 Release the left Feed Roller Cam latch and slide the cam towards the center of the shaft 25 Move the Feed Roll Assembly left to release t...

Page 230: ...move the Toner Dispense Assembly page 4 36 10 Remove the Fuser page 4 38 11 Remove the Main Drive Assembly page 4 40 12 Remove the Main Drive Motor page 4 41 13 Remove the Power Switch Assembly page 4...

Page 231: ...10 3040 WorkCentre 3045 Service Xerox Internal Use Only 4 21 Service Parts Disassembly 24 Release the hook that secures the cam follwer bearings and remove the bearings and followers from the chassis...

Page 232: ...ser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly 25 Flex the Bottom Plate to release one end from the chassis and remove Replacement Note Attach the spring to the Bottom Plate before in...

Page 233: ...Only 4 23 Service Parts Disassembly Separator Pad Assembly PL2 2 15 1 Remove the Rear Door page 4 8 2 Press inward on the left side retainer to release the left side boss and remove the lower chute 3...

Page 234: ...4 24 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly 4 Release the boss hook at each side of the housing to release the assembly from the chassis s3040 033...

Page 235: ...he gears of the Main Drive Assembly are not captive to the cover Use care when removing the cover to maintain the correct gear orientation 1 Remove the Left Cover page 4 16 2 Remove the Main Drive Ass...

Page 236: ...3 Remove the Right Cover page 4 12 4 Remove the Top Cover page 4 7 5 Remove the Rear Cover page 4 11 6 Remove the Power Switch Assembly page 4 46 7 Remove the IP Board page 4 45 8 Remove the LVPS pag...

Page 237: ...the Rear Cover page 4 11 6 Remove the Power Switch Assembly page 4 46 7 Remove the IP Board page 4 45 8 Remove the LVPS page 4 48 9 Remove the IP Board and LVPS brackets page 4 49 10 Remove the Main D...

Page 238: ...3010 3040 WorkCentre 3045 Service Service Parts Disassembly Registration Sensor Actuator PL2 3 9 1 Remove the Rear Door page 4 8 2 Press inward on the left side retainer to release the left side boss...

Page 239: ...3045 Service Xerox Internal Use Only 4 29 Service Parts Disassembly 3 Remove the Registration Sensor Actuator by releasing the left end from the chassis and Replacement Note Install the spring as show...

Page 240: ...ntre 3045 Service Service Parts Disassembly Registration Sensor PL2 3 5 1 Open the Rear Door 2 Press inward on the left side retainer to release the left side boss and remove the lower chute 3 Remove...

Page 241: ...entre 3045 Service Xerox Internal Use Only 4 31 Service Parts Disassembly 4 Release the 3 hooks that secure the Registration Sensor to the chassis 5 Disconnect P J230 to remove the sensor from the cha...

Page 242: ...Cover page 4 15 3 Remove the Left Side Cover page 4 16 4 Disconnect P J10 on the MCU Board 5 Feed the solenoid harness through the opening near the Main Drive Assembly 6 Release the solenoid and Regis...

Page 243: ...ove the Top Cover page 4 7 7 Remove the Rear Cover page 4 11 8 Remove the Toner Motor page 4 37 9 Remove the Toner Dispense Assembly page 4 36 10 Remove the Fuser page 4 38 11 Remove the Main Drive As...

Page 244: ...sembly 20 Disconnect the ribbon cable from P J9 on the IP Board 21 Release the hook that secures the FFC cover to the Upper Plate 22 Remove the ribbon cable from the upper plate guide 23 Remove 2 scre...

Page 245: ...Xerox Internal Use Only 4 35 Service Parts Disassembly 24 Remove the 3 screws silver tap 8 mm to remove the xerographics assembly from the printer Replacement Note Inspect the Feed and Separator Roll...

Page 246: ...ge 4 12 5 Remove the Top Cover page 4 7 6 Remove the Toner Motor page 4 37 7 Disconnect P J203 from the LVPS and release the harness from the guides 8 Disconnect P J20 and P J21 from the MCU Board and...

Page 247: ...y page 4 13 2 Remove the Front Cover page 4 15 3 Disconnect P J150 from the motor 4 Remove 1 screw silver tap 8 mm that secures the motor and ground wire to the chassis 5 Rotate the motor CCW to relea...

Page 248: ...n Tray page 4 13 2 Remove the Front Cover page 4 15 3 Remove the Left Cover page 4 16 4 Remove the Right Cover page 4 12 5 Remove the Top Cover page 4 7 6 Remove the Rear Cover page 4 11 7 Disconnect...

Page 249: ...Phaser 3010 3040 WorkCentre 3045 Service Xerox Internal Use Only 4 39 Service Parts Disassembly Replacement Note Install the Fuser wiring in the harness guides as shown Top Side s3040 153...

Page 250: ...f the Main Drive Assembly are not captive to the cover Use care when removing the cover to maintain correct gear orientation 1 Remove the Main Tray Cover page 4 13 2 Remove the Front Cover page 4 15 3...

Page 251: ...e cover to maintain correct gear orientation 1 Remove the Main Tray page 4 13 2 Remove the Front Cover page 4 15 3 Remove the Left Cover page 4 16 4 Remove the Top Cover page 4 7 5 Remove the Main Dri...

Page 252: ...the Toner Cartridge page 4 5 2 Remove the Main Tray page 4 13 3 Remove the Front Cover page 4 15 4 Remove the Right Cover page 4 12 5 Remove the Top Cover page 4 7 6 Remove the Toner Motor page 4 37 7...

Page 253: ...sassembly MCU Board PL7 1 2 1 Remove the Main Tray page 4 13 2 Remove the Front Cover page 4 15 3 Disconnect all connections on the MCU Board 4 Remove 4 screws silver metal 6 mm that secure the MCU Bo...

Page 254: ...ront Cover page 4 15 3 Remove the Rear Door page 4 8 4 Remove the Left Cover page 4 16 5 Remove the Right Cover page 4 12 6 Remove the Top Cover page 4 7 7 Remove the Power Switch Assembly 8 Remove th...

Page 255: ...4 15 3 Remove the Right Cover page 4 12 4 Remove the Top Cover page 4 7 5 Disconnect all connections on the IP Board 6 Remove 4 screws silver metal 6 mm that secure the IP Board Replacement Note Afte...

Page 256: ...Remove the Left Cover page 4 16 5 Remove the Top Cover page 4 7 6 Remove the Rear Cover page 4 11 7 Disconnect P J201 from the LVPS 8 Release the boss and raise the harness guide to access the upper s...

Page 257: ...WorkCentre 3045 Service Xerox Internal Use Only 4 47 Service Parts Disassembly Replacement Note Assemble the Power Switch Assembly into the holder as illustrated Capture the ground wire under the lowe...

Page 258: ...ly LVPS PL7 2 11 1 Remove the Main Tray page 4 13 2 Remove the Front Cover page 4 15 3 Remove the Right Cover page 4 12 4 Remove the Top Cover page 4 7 5 Disconnect all connections to the LVPS 6 Remov...

Page 259: ...2 Remove the Front Cover page 4 15 3 Remove the Right Cover page 4 12 4 Remove the Left Cover page 4 16 5 Remove the Top Cover page 4 7 6 Remove the Rear Cover page 4 11 7 Remove the Power Switch Asse...

Page 260: ...ice Parts Disassembly 12 Remove 5 screws silver tap 8mm and 4 screws silver metal 6mm that secure the brackets 13 Release the Rear Door Interlock Switch harness to remove the brackets Replacement Note...

Page 261: ...1 1 1 1 2 1 Remove the Main Tray page 4 58 2 Remove the Front Cover page 4 60 3 Raise the Scanner Assy 4 Remove the Inner Front Cover page 4 62 5 Remove 2 screws silver tap 8mm that secure the Holder...

Page 262: ...Scanner Assy 4 Remove the Inner Front Cover page 4 62 5 Remove the Left Cover page 4 64 6 Remove the Right Cover page 4 57 7 Remove the Scanner page 4 109 8 Remove the Front USB Board page 4 65 9 Rem...

Page 263: ...er 3010 3040 WorkCentre 3045 Service Xerox Internal Use Only 4 53 Service Parts Disassembly Rear Door PL1 1 7 1 Open the Rear Door 2 Release the boss from the left hinge and remove the Rear Door s3040...

Page 264: ...entre 3045 Service Service Parts Disassembly Transfer Roller Bearings PL1 1 9 1 1 10 1 Open the Rear Door 2 Release the bearing lock and rotate the bearing to align the key with the notch and remove t...

Page 265: ...045 Service Xerox Internal Use Only 4 55 Service Parts Disassembly Transfer Roller PL1 1 11 1 Open the Rear Door 2 Remove the right side Transfer Roller bearing page 4 9 and remove the Transfer Roller...

Page 266: ...nt Cover page 4 60 4 Remove the Right Cover page 4 57 5 Remove the Left Cover page 4 64 6 Remove the Scanner page 4 109 7 Remove the Front USB Board page 4 65 8 Remove the WiFi bracket if present page...

Page 267: ...bly Right Cover PL1 1 13 1 Remove the Main Tray page 4 58 2 Raise the Scanner 3 Remove the Front Cover page 4 60 4 Remove the Inner Front Cover page 4 62 5 Release the 2 bosses on the bottom of the Ri...

Page 268: ...Use Only Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly Main Tray PL1 1 14 1 Open the Main Tray 2 Release the boss on the Main Tray from the hole in the Front Cover and then remove...

Page 269: ...Pot Cover The HiPot Cover is located next to the Toner Cartridge on the Inner Front Cover PL1 1 19 1 Remove the Main Tray page 4 58 2 Remove the Front Cover page 4 60 3 Starting on the left edge relea...

Page 270: ...ernal Use Only Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly Front Cover PL1 1 20 1 Remove the Main Tray page 4 58 2 Release the bosses from the left hinge and remove the Front Co...

Page 271: ...3045 Service Xerox Internal Use Only 4 61 Service Parts Disassembly USB Cover PL1 1 23 1 Starting on the right edge release the hooks on both sides of the cover There is 2 hooks on the bottom and 2 h...

Page 272: ...s Disassembly Inner Front Cover PL1 1 24 1 Remove the Main Tray page 4 58 2 Raise the Scanner 3 Remove the Front Cover page 4 60 4 Remove the 2 screws silver tap 8 mm that secure the Rear Cover 5 Lift...

Page 273: ...ce Parts Disassembly Output Tray Extension PL1 1 25 1 Remove the Main Tray page 4 58 2 Raise the Scanner 3 Remove the Front Cover page 4 60 4 Remove the Inner Front Cover page 4 62 5 Release the bosse...

Page 274: ...mbly Left Cover PL1 1 28 1 Remove the Main Tray page 4 58 2 Raise the Scanner 3 Remove the Front Cover page 4 60 4 Remove the Inner Front Cover page 4 62 5 Release the 2 bosses on the bottom of the Le...

Page 275: ...1 29 1 Remove the Main Tray page 4 58 2 Raise the Scanner 3 Remove the Front Cover page 4 60 4 Remove the Inner Front Cover page 4 62 5 Remove the Left Cover page 4 64 6 Disconnect P J7601 on the Fron...

Page 276: ...y WiFi Adaptor 3045N PL1 1 31 1 Remove the Main Tray page 4 58 2 Raise the Scanner 3 Remove the Front Cover page 4 60 4 Remove the Inner Front Cover page 4 62 5 Remove the Left Cover page 4 64 6 Disco...

Page 277: ...40 WorkCentre 3045 Service Xerox Internal Use Only 4 67 Service Parts Disassembly WorkCentre 3045 Feeder Bypass Tray PL2 1 99 1 Release 2 hooks one on each side that secure the bypass tray in the chas...

Page 278: ...ver page 4 52 10 Remove the Rear Cover page 4 11 11 Remove the Toner Motor page 4 37 12 Remove the Toner Dispense Assembly page 4 36 13 Remove the Fuser page 4 38 14 Remove the MCU Board page 4 43 15...

Page 279: ...8 mm that secure the lower plate to the chassis 27 Remove the Feed Gear and Spring page 4 76 28 Release the left Feed Roller Cam latch and slide the cam towards the center of the shaft and move the F...

Page 280: ...4 70 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly s3040 072...

Page 281: ...ge 4 7 10 Remove the Rear Cover page 4 11 11 Remove the Toner Motor page 4 37 12 Remove the Toner Dispense Assembly page 4 36 13 Remove the Fuser page 4 38 14 Remove the Main Drive Assembly page 4 40...

Page 282: ...Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly 26 Remove the bottom chute 27 Release the hook that secures the cam follwer bearings and remove the bearings and followers from the...

Page 283: ...Service Xerox Internal Use Only 4 73 Service Parts Disassembly 28 Flex the Bottom Plate to release one end from the chassis and remove Replacement Note Attach the spring to the Bottom Plate before in...

Page 284: ...5 Service Service Parts Disassembly Separator Pad Assembly PL2 2 15 1 Remove the Rear Door page 4 8 2 Press inward on the left side retainer to release the left side boss and remove the lower chute 3...

Page 285: ...Phaser 3010 3040 WorkCentre 3045 Service Xerox Internal Use Only 4 75 Service Parts Disassembly 4 Release the hook at each side of the housing to release the assembly from the chassis s3040 033...

Page 286: ...nt Cover page 4 62 4 Remove the Left Cover page 4 64 5 Remove the Right Cover page 4 57 6 Remove the Scanner page 4 109 7 Disconnect P J7601 from the Front USB Board 8 Disconnect P J6501 from the WiFi...

Page 287: ...move the Left Cover page 4 64 5 Remove the Right Cover page 4 57 6 Remove the Scanner page 4 109 7 Disconnect P J7601 from the Front USB Board 8 Disconnect P J6501 from the WiFi Adaptor 9 Remove the T...

Page 288: ...nal Use Only Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly 16 Remove the registration springs and bearings from the ends of the pinch roller shaft and remove the shaft from the ch...

Page 289: ...Cover page 4 64 5 Remove the Right Cover page 4 57 6 Remove the Scanner page 4 109 7 Disconnect P J7601 from the Front USB Board 8 Disconnect P J6501 from the WiFi Adaptor 9 Remove the Top Cover page...

Page 290: ...80 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly 19 Remove the bearing from each end of the roller shaft then remove the roller from the chassis s3040 077...

Page 291: ...ice Xerox Internal Use Only 4 81 Service Parts Disassembly Registration Sensor Actuator PL2 3 9 1 Remove the Rear Door page 4 53 2 Press inward on the left side retainer to release the left side boss...

Page 292: ...Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly 3 Remove the Registration Sensor Actuator by releasing the left end from the chassis and Replacement Note Install the spring as show...

Page 293: ...y 4 83 Service Parts Disassembly Registration Sensor PL2 3 10 1 Open the Rear Door 2 Press inward on the left side retainer to release the left side boss and remove the lower chute 3 Release the 3 hoo...

Page 294: ...Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly 4 Rotate the Registration Actuator and disconnect P J230 to remove the sensor from the chassis s3040 138 P J...

Page 295: ...USB Board 8 Disconnect P J6501 from the WiFi Adaptor 9 Remove the Top Cover page 4 52 10 Remove the Rear Cover page 4 56 11 Remove the IP Board page 4 103 12 Remove the Fax Board if present page 4 10...

Page 296: ...Front USB Board 8 Disconnect P J6501 from the WiFi Adaptor 9 Remove the Top Cover page 4 52 10 Remove the Rear Cover page 4 11 11 Remove the Toner Motor page 4 37 12 Remove the Toner Dispense Assembly...

Page 297: ...3040 WorkCentre 3045 Service Xerox Internal Use Only 4 87 Service Parts Disassembly 25 Remove the FFC cover 26 Remove 2 screws silver tapping 8mm that secure the upper plate to the xerographics assemb...

Page 298: ...3040 WorkCentre 3045 Service Service Parts Disassembly 27 Remove the 3 screws silver tap 8 mm to remove the xerographics assembly from the printer Replacement Note Inspect the Feed and Separator Roll...

Page 299: ...e 4 57 6 Remove the Left Cover page 4 64 7 Remove the Scanner page 4 109 8 Disconnect P J7601 from the Front USB Board 9 Disconnect P J6501 from the WiFi Adaptor 10 Remove the Top Cover page 4 52 11 R...

Page 300: ...Cover page 4 62 4 Remove the Toner Cartridge page 4 5 5 Remove the Right Cover page 4 57 6 Remove the Left Cover page 4 64 7 Remove the Scanner page 4 109 8 Disconnect P J7601 from the Front USB Board...

Page 301: ...Phaser 3010 3040 WorkCentre 3045 Service Xerox Internal Use Only 4 91 Service Parts Disassembly Replacement Note Capture the ground wire between the screw and motor mounting tab P J150 s3040 043...

Page 302: ...Toner Cartridge page 4 5 5 Remove the Right Cover page 4 57 6 Remove the Left Cover page 4 64 7 Remove the Scanner page 4 109 8 Disconnect P J7601 from the Front USB Board 9 Disconnect P J6501 from t...

Page 303: ...Phaser 3010 3040 WorkCentre 3045 Service Xerox Internal Use Only 4 93 Service Parts Disassembly Replacement Note Install the Fuser wiring in the harness guides as shown s3040 085 P J201 P J18...

Page 304: ...4 94 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly Top Side s3040 153...

Page 305: ...on 1 Remove the Main Tray page 4 58 2 Remove the Front Cover page 4 60 3 Remove the Inner Front Cover page 4 62 4 Remove the Left Cover page 4 64 5 Remove the Right Cover page 4 57 6 Remove the Scanne...

Page 306: ...nternal Use Only Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly 14 Remove the 2 screws silver metal 6 mm and 1 screw silver tap 8mm that secure the Main Drive Assembly to the chass...

Page 307: ...r page 4 64 5 Remove the Right Cover page 4 57 6 Remove the Scanner page 4 109 7 Disconnect P J7601 from the Front USB Board 8 Disconnect P J6501 from the WiFi Adaptor 9 Remove the Top Cover page 4 52...

Page 308: ...t Cover page 4 62 4 Remove the Left Cover page 4 64 5 Remove the Right Cover page 4 57 6 Remove the Scanner page 4 109 7 Disconnect P J7601 from the Front USB Board 8 Disconnect P J6501 from the WiFi...

Page 309: ...62 4 Remove the Left Cover page 4 64 5 Remove the Right Cover page 4 57 6 Remove the Scanner page 4 109 7 Disconnect P J7601 from the Front USB Board 8 Disconnect P J6501 from the WiFi Adaptor 9 Remo...

Page 310: ...move the Left Cover page 4 64 5 Remove the Right Cover page 4 57 6 Remove the Scanner page 4 109 7 Disconnect P J7601 from the Front USB Board 8 Disconnect P J6501 from the WiFi Adaptor 9 Remove the T...

Page 311: ...Disconnect P J7601 from the Front USB Board 8 Disconnect P J6501 from the WiFi Adaptor 9 Remove the Top Cover page 4 52 10 Remove the Rear Cover page 4 11 11 Disconnect P J201 from the LVPS 12 Release...

Page 312: ...VPS PL7 2 8 1 Remove the Main Tray page 4 58 2 Remove the Front Cover page 4 60 3 Remove the Inner Front Cover page 4 62 4 Remove the Right Cover page 4 57 5 Disconnect all connections to the LVPS 6 R...

Page 313: ...er Front Cover page 4 62 4 Remove the Left Cover page 4 64 5 Disconnect all connections on the IP Board 6 Remove the harness guides 7 Remove 4 screws silver metal 6 mm that secure the MCU Board Replac...

Page 314: ...al Use Only Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly Default paper size Time zone clock and date formats Preferred unit mm or inch Also adjust the Scanner using Scanner Adjus...

Page 315: ...isassembly Fax Board PL7 3 4 1 Remove the Main Tray page 4 58 2 Remove the Front Cover page 4 60 3 Remove the Inner Front Cover page 4 62 4 Remove the Left Cover page 4 64 5 Disconnect P J102 from the...

Page 316: ...age 4 57 6 Remove the Scanner page 4 109 7 Disconnect P J7601 from the Front USB Board 8 Disconnect P J6501 from the WiFi Adaptor 9 Remove the Top Cover page 4 52 10 Remove the Rear Cover page 4 56 11...

Page 317: ...ve the Inner Front Cover page 4 62 4 Remove the Left Cover page 4 64 5 Remove the Right Cover page 4 57 6 Remove the Scanner page 4 109 7 Disconnect P J7601 from the Front USB Board 8 Disconnect P J65...

Page 318: ...0 WorkCentre 3045 Service Service Parts Disassembly 14 Remove 5 screw silver tap 8mm and 4 screws silver metal 6mm that secure the bracket Replacement Note Install the ground spring before securing th...

Page 319: ...1 Note Scanners without an ADF have 3 connections P J5 6 and 18 1 Remove the Main Tray page 4 58 2 Remove the Front Cover page 4 60 3 Remove the Inner Front Cover page 4 62 4 Remove the Left Cover pa...

Page 320: ...45 Service Service Parts Disassembly 7 Remove 1 screw that secures the ADF ground wire 8 Remove the Holder Assemblies page 4 51 9 Lift the Scanner ADF till vertical pull the harnesses through the hole...

Page 321: ...Remove the Main Tray page 4 58 2 Remove the Front Cover page 4 60 3 Remove the Inner Front Cover page 4 62 4 Remove the Left Cover page 4 64 5 Remove the Right Cover page 4 57 6 Disconnect P J19 20 21...

Page 322: ...e hooks that secure the hinges to the Scanner and carefully pull the ADF harness through the hole Replacement Note Leave adaquate slack in the ADF harness to allow the ADF to open and close without re...

Page 323: ...10 3040 WorkCentre 3045 Service Xerox Internal Use Only 4 113 Service Parts Disassembly ADF Top Cover PL8 1 3 1 Open the ADF Top Cover 2 Release the ADF Top Cover from the bosses on the ADF Assembly s...

Page 324: ...4 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly ADF Separator Pad PL8 1 4 1 Open the ADF Cover 2 Release the hook on the Separator Pad and remove it s3040...

Page 325: ...nal Use Only 4 115 Service Parts Disassembly ADF Input Tray PL8 1 6 1 Open the ADF Cover 2 Bend the Input Tray rear side hinge to release the boss from the hole in the ADF Assembly 3 Release the front...

Page 326: ...haser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly Control Panel PL8 1 10 1 Lift the Scanner Assembly 2 Remove 2 screws silver with flange tap 8 mm 3 Close the Scanner Assembly and remo...

Page 327: ...aser 3010 3040 WorkCentre 3045 Service Xerox Internal Use Only 4 117 Service Parts Disassembly Document Cover PL9 1 2 1 Open the Document Cover 2 Release the hooks that secure the hinges to the Scanne...

Page 328: ...4 118 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Service Parts Disassembly...

Page 329: ...5 Chapter Parts Lists In this chapter Serial Number Location and Range Using the Parts List Phaser 3010 3040 Parts Lists WorkCentre 3045 Parts Lists Xerox Supplies and Accessories Hardware Kit...

Page 330: ...Door Product Codes and Serial Number Ranges Model Code Local Start End Description DMO E 3010V_B BD8 317 673501 873500 3010V B USB 220v 3040V_B BE0 317 873501 973500 3040V B USB 220v 3045_B BE1 317 30...

Page 331: ...umber followed by a parenthetical statement in an illustrated parts list means the item is a parent assembly made up of the individual parts called out in parentheses The notation with X Y following a...

Page 332: ...ser 3010 3040 WorkCentre 3045 Service Parts Lists Phaser 3010 3040 Parts Lists Parts List 1 0 Covers s3040 001 Front S S S S S S S 1 with 2 3 2 3 4 with 5 7 5 6 7 8 9 10 11 12 13 14 with 15 18 15 16 1...

Page 333: ...180 6 Guide Light Opp 7 Button Opp 8 Rear Door 848K59910 9 Bearing BTR L 013E39621 10 Bearing BTR R 013E39631 11 Roll Assy BTR Transfer Roller 022K76990 12 Cover Rear Inner 676K11700 13 Cover Side R 8...

Page 334: ...5 6 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 2 1 Feeder 1 3 s3040 002 Front S S S S 1 7 7 8 9 10 11 11...

Page 335: ...orkCentre 3045 Service Xerox Internal Use Only 5 7 Parts Lists Parts List 2 1 Feeder 1 3 Item Name Part Number 1 Plate Lower 2 3 4 5 6 7 Rack Side Guide 8 Gear Pinion 9 Guide Side MSI L 10 Guide Side...

Page 336: ...5 8 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 2 2 Feeder 2 3 s3040 003 Front 1 with 2 7 8 with 9 10 2 3 3 4 5 6 7 9 10 11 12 13 14 15 16 17 17 18 19 20...

Page 337: ...Assembly 059K71563 2 Cam MSI L 3 Roll Core 4 Roll Assy Feed 5 Holder Feed 6 Shaft Feed 7 Cam MSI R 8 Plate Assy Bottom with 9 10 Bottom Plate 815K07610 9 Pad MSI 10 Plate BTM 11 Holder BTM L 12 Holder...

Page 338: ...ox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 2 3 Feeder 3 3 s3040 004 Front S J10 J23 J230 P230 2 with 3 5 1 3 3 8 22 4 4 5 6 7 9 10 11 12 13 14 14 15 16 17 18...

Page 339: ...5 Shaft Pinch REGI 6 Registration Roller 059E07550 7 Chute Low 8 Spring Actuator REGI 9 Registration Sensor Actuator 120E33031 10 Registration Sensor 930W00123 11 Spring Earth REGI 12 Bearing REGI Ear...

Page 340: ...5 12 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 3 1 Xerographics 1 2 s3040 006 Front S S S S S S J22 S S S S 2 with 3 4 1 3 4 5 6 7 PL3 2...

Page 341: ...ice Xerox Internal Use Only 5 13 Parts Lists Parts List 3 1 Xerographics 1 2 Item Name Part Number 1 Plate Upper 2 Spring Assy Track AD With 3 4 3 Holder Spring 4 Spring Track AD 5 Housing Assy Deve H...

Page 342: ...5 14 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 3 2 Xerographics 2 2 s3040 007 Front S S 2 1 3 4 5 6 7 8 9...

Page 343: ...x Internal Use Only 5 15 Parts Lists Parts List 3 2 Xerographics 2 2 Item Name Part Number 1 HSG Assy Xero High 2 Spring FG D A4M 3 Spring FG AD A4M 4 Head Assy R 5 Spring LPH AD A4M 6 Spring LPH D A4...

Page 344: ...5 16 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 4 1 Toner Dispense s3040 008 Front S P150 J21 2 1 6 3 4 4 4 5...

Page 345: ...l Use Only 5 17 Parts Lists Parts List 4 1 Toner Dispense Item Name Part Number 1 Toner Dispenser Assy 094K93230 2 Toner Motor 127K61370 3 Wire Earth Motor 4 Screw M3x6B 5 Toner Cartridge See Xerox Su...

Page 346: ...5 18 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 5 1 Fuser s3040 009 Front S J201 S J18 2 1...

Page 347: ...Phaser 3010 3040 WorkCentre 3045 Service Xerox Internal Use Only 5 19 Parts Lists Part List 5 1 Fuser Item Name Part Number 1 Fuser 110V Fuser 220V 126K30073 126K30083...

Page 348: ...5 20 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 6 1 Drive s3040 010 Front S S S S S S S S 2 1...

Page 349: ...Phaser 3010 3040 WorkCentre 3045 Service Xerox Internal Use Only 5 21 Parts Lists Parts List 6 1 Drive Item Name Part Number 1 Main Drive Motor 007K18000 2 Main Drive Assembly 007K18011...

Page 350: ...3010 3040 WorkCentre 3045 Service Parts Lists Parts List 7 1 Electrical 1 2 s3040 011 Front J150 J14 J202 J209 J205 J203 J15 J20 J250 J25 P14 P10 P13 P15 P16 P17 P25 P18 P20 P21 P22 P23 2 1 3 11 11 11...

Page 351: ...23 Parts Lists Parts List 7 1 Electrical 1 2 Item Name Part Number 1 Upper Harness Guide 2 HVPS 105K30870 3 MCU Board 960K61093 4 FFC Assy Main MOT 5 FFC Assy MC HV 6 FFC Assy MC ES 7 DISP MOT Harness...

Page 352: ...3010 3040 WorkCentre 3045 Service Parts Lists Parts List 7 1 Electrical 2 2 s3040 012 Front J204 SJ8 J250 SJ13 J1 P200 J200 P201 P202 P203 P204 S S S S S 2 16 1 3 4 5 6 7 8 9 with 10 11 10 11 12 13 14...

Page 353: ...Plate ESS 5 Holder Inlet 6 Guide Inlet 7 Harness Guide R 8 PWB Assy ESS 3010 US IP Board PWB Assy ESS 3010 RU IN IP Board PWB Assy ESS 3040 US EU IP Board 676K13181 676K10931 676K10941 9 PSLV RIC Assy...

Page 354: ...Parts Lists WorkCentre 3045 Parts Lists Parts List 1 1 Covers s3040 124 Front S S S S S S S S S S S S S J7601 J7501 1 with 3 5 2 with 3 4 6 3 4 5 3 4 6 7 8 9 10 11 12 13 14 with 15 18 15 16 17 18 19...

Page 355: ...9631 11 Transfer Roller 022K76990 12 Rear Cover 3045B Rear Cover 3045NI 676K11710 676K11720 13 Right Cover 848E67092 14 Main Tray with 15 18 848K50204 15 Main Tray 16 Main Tray Extension 17 Guide End...

Page 356: ...5 28 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 2 1 Feeder 1 3 s3040 002 Front S S S S 3 with 4 8 1 2 4 5 6 7 7 7 7 8 8 9 10 11 11...

Page 357: ...s List 2 1 Feeder 1 3 Item Name Part Number 1 Plate Lower 2 Guide Paper Bypass 3 Tray Assy Bypass with 4 8 4 Guide Side PSI L 5 Guide Side PSI R 6 Tray PSI 7 Rack Guide Side 8 Gear Pinion 9 Guide Side...

Page 358: ...5 30 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 2 2 Feeder 2 3 s3040 003 Front 1 with 2 7 8 with 9 10 2 3 3 4 5 6 7 9 10 11 12 13 14 15 16 17 17 18 19 20...

Page 359: ...l Assembly with 1 7 059K71563 2 Cam MSI L 3 Roll Core 4 Roll Assy Feed 5 Holder Feed 6 Shaft Feed 7 Cam MSI R 8 Bottom Plate with 9 10 815K07610 9 Pad MSI 10 Plate BTM 11 Holder BTM L 12 Holder BTM R...

Page 360: ...ox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 2 3 Feeder 3 3 s3040 004 Front S J10 J23 J230 P230 2 with 3 5 1 3 3 8 22 4 4 5 6 7 9 10 11 12 13 14 14 15 16 17 18...

Page 361: ...5 Shaft Pinch REGI 6 Registration Roller 059E07550 7 Chute Low 8 Spring Actuator REGI 9 Registration Sensor Actuator 120E33031 10 Registration Sensor 930W00123 11 Spring Earth REGI 12 Bearing REGI Ear...

Page 362: ...5 34 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 3 1 Xerographics 1 2 s3040 006 Front S S S S S S J22 S S S S 2 with 3 4 1 3 4 5 6 7 PL3 2...

Page 363: ...ice Xerox Internal Use Only 5 35 Parts Lists Parts List 3 1 Xerographics 1 2 Item Name Part Number 1 Plate Upper 2 Spring Assy Track Ad with 3 4 3 Holder Spring 4 Spring Track Ad 5 Housing Assy Deve H...

Page 364: ...5 36 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 3 2 Xerographics 2 2 s3040 007 Front S S 2 1 3 4 5 6 7 8 9...

Page 365: ...x Internal Use Only 5 37 Parts Lists Parts List 3 2 Xerographics 2 2 Item Name Part Number 1 HSG Assy XERO High 2 Spring FG D A4M 3 Spring FG AD A4M 4 Head Assy R 5 Spring LPH AD A4M 6 Spring LPH D A4...

Page 366: ...5 38 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 4 1 Toner Dispense s3040 008 Front S P150 J21 2 1 6 3 4 4 4 5...

Page 367: ...l Use Only 5 39 Parts Lists Parts List 4 1 Toner Dispense Item Name Part Number 1 Toner Dispenser Assy 094K93230 2 Toner Motor 127K61370 3 Wire Earth Motor 4 Screw M3x6B 5 Toner Cartridge See Xerox Su...

Page 368: ...5 40 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 5 1 Fuser s3040 009 Front S J201 S J18 2 1...

Page 369: ...Phaser 3010 3040 WorkCentre 3045 Service Xerox Internal Use Only 5 41 Parts Lists Part List 5 1 Fuser Item Name Part Number 1 Fuser 110V Fuser 220V 126K30095 126K30105...

Page 370: ...5 42 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 6 1 Drive s3040 010 Front S S S S S S S S 2 1...

Page 371: ...Phaser 3010 3040 WorkCentre 3045 Service Xerox Internal Use Only 5 43 Parts Lists Parts List 6 1 Drive Item Name Part Number 1 Main Drive Motor 007K18000 2 Main Drive Assembly 007K18011...

Page 372: ...0 3040 WorkCentre 3045 Service Parts Lists Parts List 7 1 Electrical 1 3 s3040 125 Front J150 J14 J202 J209 J205 J203 J15 J20 J250 J25 P14 P10 P13 P15 P16 P17 P25 P18 P20 P21 P22 P23 1 12 11 2 3 13 13...

Page 373: ...ical 1 3 Item Name Part Number 1 Guide Harness Upper 2 HVPS 105K30870 3 MCU Board 960K61882 4 FFC Assy Main MOT 5 FFC Assy MC HV 6 FFC Assy MC ES AIO 7 Harness Assy DISP MOT 8 Harness Assy LV MC 9 Har...

Page 374: ...Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 7 2 Electrical 2 3 s3040 126 Front S S S S J204 P200 P201 P202 P203 P204 J200 2 11 1 3 4 5 6 7 8 10 9 9 9 9 9 9...

Page 375: ...ical 2 3 Item Name Part Number 1 Rear Door Interlock Switch 110K16521 2 Guide Harness FR 3 Guide Harness IL 4 Plate LVPS 5 Guide Inlet 6 Power Switch Assembly 7 Insulator LVPS 8 LVPS 110V LVPS 220V 10...

Page 376: ...Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 7 3 Electrical 3 3 s3040 127 Front S S S SJ5 SJ6 SJ9 SJ8 SJ18 SJ19 SJ22 SJ2 SJ21 SJ23 SJ20 SJ12 SJ15 SJ11 SJ13 J1 2 1 3 3 REF 4 6 7...

Page 377: ...1 Guide Harness IIT SNR 2 Guide Harness IIT MOT 3 PWBA ESS 3045B US EU 3in1 IP Board PWBA ESS 3045B Ru In 3in1 IP Board PWBA ESS 3045NI US EU 4in1 IP Board PWBA ESS 3045NI Ru In 4in1 IP Board 676K1095...

Page 378: ...r 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 8 1 ADF Scanner Control Panel 3045N Front s3040 128 S S S S S S S S S S S 3 6 7 2 with 3 7 4 7 8 with 9 5 9 10 11 12 12 1 with 2 8 10 12 Ref...

Page 379: ...t Number 1 Scanner Assy with 2 8 10 12 604K70921 2 ADF Assy with 3 7 3 ADF Top Cover 604K65550 4 ADF Separator Pad with 5 604K65560 5 Spring Retard 6 ADF Input Tray 604K65530 7 Hinge Assy ADF TBD 8 II...

Page 380: ...se Only Phaser 3010 3040 WorkCentre 3045 Service Parts Lists Parts List 8 2 Scanner Control Panel 3045B 7 Front s3040 129 S S S S S S S S S S S 7 2 with 7 8 with 9 9 10 11 12 12 1 with 2 8 10 12 Ref P...

Page 381: ...8 2 Scanner Control Panel Item Name Part Number 1 Scanner Assy with 2 8 10 12 3045B 604K70931 2 Document Cover with 7 3045B 3 4 5 6 7 Hinge Assy ADF TBD 8 IIT Assy with 9 9 Speaker 10 Control Panel 3...

Page 382: ...3045 Service Parts Lists Xerox Supplies and Accessories Hardware Kit Hardware Kit Description Part Number Hardware Kit 604K60070 Screw For Plastic Tapping ST1 Screw For Plastic Tapping ST4 Screw For...

Page 383: ...6 Chapter Maintenance In this chapter Adjusting the Transfer Roller Adjusting the Fuser Adjusting Altitude...

Page 384: ...aning steps as indicated by the printer s operating environment Caution Never apply alcohol or other chemicals to any parts of the printer Never use a damp cloth to clean up toner If you remove the Im...

Page 385: ...r 3010 3040 WorkCentre 3045 Service Xerox Internal Use Only 6 3 Maintenance Cleaning the Platen and Document Cover Use a dry lint free cloth to lean the platen glass and document cover s3040 164 s3040...

Page 386: ...n to its non extended position 4 Remove the Bypass Tray then push in the center paper guide until it stops 5 Push in the side paper guides until they stop 6 Place the Bypass Tray inside the printer on...

Page 387: ...s voltage 7 Click Apply New Settings to change the setting 8 Continue printing Adjusting the Fuser The Fuser uses heat and pressure to bond the toner image to the paper For optimal print quality the p...

Page 388: ...location select an altitude setting to match the your location To adjust altitude 1 On your computer click Start All Programs Xerox Office Printing Phaser 3010 3040 Printer Setting Utility 2 Click the...

Page 389: ...ust the scanner 1 Connect the printer to the computer via USB 2 Start the Grande Gap Writer software 3 Choose the scanner from the Scanner List 4 Enter the Gap Serial Number in the Gap SN box and pres...

Page 390: ...6 8 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Maintenance...

Page 391: ...7 Chapter Wiring In this chapter Printer Plug Jack Designations Phaser 3010 3045 Plug Jack Locations Wiring Diagrams...

Page 392: ...rks 1 2 H 122 IP Board Harness LV MCES PL7 1 9 8 2 H 121 IP Board FFC MC ES 9 2 I 121 IP Board CABLE FFC 10 2 C 121 MCU Board Feed Solenoid 13 2 C 121 MCU Board FFC MAIN MOT 14 2 C 120 MCU Board Harne...

Page 393: ...3040 WorkCentre 3045 Service Xerox Internal Use Only 7 3 Wiring Phaser 3010 3045 Plug Jack Locations Map 1 A 102 103 104 105 106 107 108 109 110 111 112 113 114 115 101 B C D E F G H I J K L s3040 130...

Page 394: ...Phaser 3010 3040 WorkCentre 3045 Service Wiring Map 2 A 117 118 119 120 121 122 123 124 125 126 127 128 129 130 116 B C D E F G H I J K L s3040 131 201 150 205 200 203 202 204 18 20 22 21 24 23 25 17...

Page 395: ...ner Assy 19 2 G 144 IP Board Scanner Assy 20 2 E 122 MCU Board Harness LV MC 20 2 D 143 IP Board Scanner Assy 21 2 E 123 MCU Board Harness DCRA 21 2 E 143 IP Board Scanner Assy 22 2 E 123 MCU Board AT...

Page 396: ...nternal Use Only Phaser 3010 3040 WorkCentre 3045 Service Wiring WorkCentre 3045 Plug Jack Locations Map 1 A 102 103 104 105 106 107 108 109 110 111 112 113 114 115 101 B C D E F G H I J K L s3040 132...

Page 397: ...Service Xerox Internal Use Only 7 7 Wiring Map 2 MCU Board and LVPS A 117 118 119 120 121 122 123 124 125 126 127 128 129 130 116 B C D E F G H I J K L s3040 133 201 150 205 200 203 202 204 18 20 22 2...

Page 398: ...r 3010 3040 WorkCentre 3045 Service Wiring Map 3 IP Board A 132 133 134 135 136 137 138 139 140 141 142 143 144 145 131 B C D E F G H I J K L s3040 134 7601 6601 102 SJ5 SJ6 SJ9 SJ8 SJ18 SJ19 SJ22 SJ2...

Page 399: ...tes Pin yy and Jack yy of the connector Pxx and Jxx Denotes a Jumper Point JPxxx xxx Each end of the Jumper connection has a numeric designation Denotes the parts PL X Y Z implies the item Z of plate...

Page 400: ...signal Denotes function and logic value of the signal when the function operated Low L High H The given voltage is for signal in high status The arrow indicates the direction of signal Denotes a conn...

Page 401: ...w switch Denotes an On Off Switch Temperature normally close Denotes an NPN Photo transistor I L 24 VDC Denotes DC voltage when the Interlock Switch in MCU Board turns On 5 VDC 3 3 VDC Denotes DC volt...

Page 402: ...21 P J230 Developer Housing Assembly ATC Sensor PL3 1 5 Main Drive Motor PL6 1 1 P J130 Toner Motor PL4 1 2 P J150 Toner Dispense Assembly PL4 1 5 P J210 HVPS PL7 1 2 P J160 Fuser PL5 1 1 LVPS PL7 2...

Page 403: ...10 Main Switch DC Power 24VDC Rear Door Interlock Switch PL7 2 1 P J204 1 2 5VDC 3 24VDC I L 24VDC 2 P J202 10 9 8 7 6 5 4 3 2 1 IP Board PL7 2 8 P J1 4 3 2 1 SG SG P J203 1 2 3 ON OFF P J20 7 6 5 SL...

Page 404: ...on Sensor PL2 3 10 Main Drive Motor PL6 1 1 P J130 8 7 6 M Main Motor 5 4 3 2 1 I L 24VDC SOLENOID FEED ON L 24VDC P J230 3 2 1 3 4 5 6 7 8 RTN I L 24VDC 5VDC 5VDC SG REGI PAPER SENSED L 5VDC RTN I L...

Page 405: ...P J30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 SG P J25 1 2 3 4 P J250 4 3 2 1 SG RST LPH SDA LPH SCL LPH VCC 5V RESET SCL SDA SG...

Page 406: ...rd PL7 1 3 P J16 14 13 12 11 10 9 8 7 6 5 4 3 2 1 P J160 1 2 3 4 5 6 7 8 9 10 11 12 13 14 HVPS PL7 1 2 CR DA TR IMON TR TR DA DEV DC DA HV CLK SG 3 3VDC SG I L 24VDC I L 24VDC SG TH D1 Drum BTR Magnet...

Page 407: ...3 P J15 4 3 Toner Motor PL4 1 2 P J150 1 2 3 4 2 1 A M A B B P J22 3 2 1 5VDC 5VDC SG ATC Developer Housing Assembly PL3 1 5 ATC Sensor P J21 4 3 Toner Cartridge PL4 1 5 P J210 1 2 3 4 2 1 DATA 3 3VDC...

Page 408: ...P J18 7 6 5 4 3 2 1 Fuser PL5 1 1 STS2 Exit Sensor 1 2 3 LVPS PL7 2 11 SG STS1 EXIT PAPER SENSED L 5VDC P J201 1 2 3 4 SG STS1 STS2 Heater Thermostat P J203 5 4 Heater Control P J200 3 1 4 RELAY HEAT...

Page 409: ...3045 Service Xerox Internal Use Only 7 19 Wiring IP Board MCU Board PL7 1 3 IP Board PL7 2 8 P J17 1 2 3 4 SP J8 1 2 3 4 SG SLEEP SRDY VSYNC 5 6 7 8 5 6 7 8 P J20 5 From Power SG CRDY CMD STS MC ES FF...

Page 410: ...Sensor PL3 1 5 Motor Drive Motor PL6 1 1 P J130 Toner Motor PL4 1 2 P J150 Toner Cartridge PL4 1 5 P J210 HVPS PL7 1 2 P J160 Fuser PL5 1 1 LVPS PL7 2 8 P J23 P J13 P J22 P J15 P J21 P J16 P J18 SP J9...

Page 411: ...Power 24VDC Rear Door Interlock Switch PL7 2 1 P J204 1 2 5VDC 3 24VDC I L 24VDC 2 10 9 8 7 6 5 4 3 2 1 IP Board PL7 3 3 4 3 2 1 SG SG P J203 1 2 3 ON OFF P J20 7 6 5 SLEEP SLEEP To ESS P J14 4 3 2 1...

Page 412: ...on Sensor PL2 3 10 Main Drive Motor PL6 1 1 P J130 8 7 6 M Main Motor 5 4 3 2 1 I L 24VDC SOLENOID FEED ON L 24VDC P J230 3 2 1 3 4 5 6 7 8 RTN I L 24VDC 5VDC 5VDC SG REGI PAPER SENSED L 5VDC RTN I L...

Page 413: ...0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 SG P J25 1 2 3 4 SP J911 4 3 2 1 SG RST LPH SDA LPH SCL LPH VCC 5V RESET SCL SDA SG 3 3...

Page 414: ...rd PL7 1 3 P J16 14 13 12 11 10 9 8 7 6 5 4 3 2 1 P J160 1 2 3 4 5 6 7 8 9 10 11 12 13 14 HVPS PL7 1 2 CR DA TR IMON TR TR DA DEV DC DA HV CLK SG 3 3VDC SG I L 24VDC I L 24VDC SG TH D1 Drum BTR Magnet...

Page 415: ...3 P J15 4 3 Toner Motor PL4 1 2 P J150 1 2 3 4 2 1 A M A B B P J22 3 2 1 5VDC 5VDC SG ATC Developer Housing Assembly PL3 1 5 ATC Sensor P J21 4 3 Toner Cartridge PL4 1 5 P J210 1 2 3 4 2 1 DATA 3 3VDC...

Page 416: ...3 P J18 7 6 5 4 3 2 1 Fuser PL5 1 1 STS2 Exit Sensor 1 2 3 LVPS PL7 2 8 SG STS1 EXIT PAPER SENSED L 5VDC P J201 1 2 3 4 SG STS1 STS2 Heater Thermostat P J203 5 4 Heater Control P J200 3 1 4 RELAY HEAT...

Page 417: ...Board PL7 3 4 P J102 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Front USB Board PL1 1 29 P J7601 1 2 3 4 5 WiFi Bracket Assembly PL1 1 31 P J6601 1 2 3 4 5 SP J11 1 2 3 4 5 6 7 8 9 10 11 12 13 14 SP J2 1 2 3 4...

Page 418: ...7 28 Xerox Internal Use Only Phaser 3010 3040 WorkCentre 3045 Service Wiring Scanner IP Board PL7 3 3 Scanner Assembly PL8 1 1 SP J5 SP J6 SP J18 SP J19 SP J20 SP J21 SP J22 SP J23 s3040 152...

Page 419: ...A Appendix Reference In this chapter Using CE Diagnostic Software Acronyms and Abbreviations...

Page 420: ...ar or when directed by a troubleshooting procedure use the diagnostic tests to exercise selected sub assemblies or parts in the vicinity of the reported error Two versions of the CE Diags Tool are ava...

Page 421: ...NVM Setting Write Print Info Installation Set Test Print Parameter Flash ROM Test DRAM Test IOT Test Light Flash R W Test OP Panel Test All Test Con g Page Print Settings Serial No Pixel Counter Print...

Page 422: ...Provides access to printer settings such as paper type altitude adjustment and Fuser adjustments Diagnosis Outputs the test charts incorporated in the printer CE Diag Checks the operation of internal...

Page 423: ...to begin the test As many as ten different components can be simultaneously operated However it is recommended to operate one or two components at a time since simultaneous operation of many differen...

Page 424: ...nal data of the printer NVM Settings Save NVM to ESS Saves the internal data of the MCU Board to the Image Processor Board This is used when the MCU Board needs to be replaced Settings Load NVM from E...

Page 425: ...of all operations the Restart printer to apply new settings button should be clicked without exceptions Restart printer to apply new settings Click this button when ready to apply your changes to the...

Page 426: ...me APC Auto Power Control ASSY Assembly ATM Adobe Type Manager BCR Bias Charge Roller BOOTP Boot Parameter Protocol BTR Bias Transfer Roller CCD Charge Coupled Device Photoelectric Converter CCW Count...

Page 427: ...Humidity HV High Voltage HVPS High Voltage Power Supply Hz Hertz cycles per second IDT Intermediate Drum Transfer IEC International Electrotechnical Commission I F Interface IIT Image Input Terminal A...

Page 428: ...trical connections PJL Printer Job Language PL Parts List POP3 Post Office Protocol version 3 PPD PostScript Printer Description PPM Pages Per Minute PWBA Printed Wiring Board Assembly RAM Random Acce...

Page 429: ......

Page 430: ...Copyright 2011 Xerox Corporation All rights reserved Unpublished rights reserved under the copyright laws of the United States Part 702P00125...

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