Xerox Phaser 3010, Service Manual

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2-6 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service
Error Troubleshooting
Fuser Jams
1. Check that the Fuser is properly seated, locked, and operates normally.
2. Ensure that the paper is in good condition and is listed as supported media.
Try loading new media from a fresh ream.
3. Ensure that only supported transparency film is being used.
4. Check that the printer is operating within its environmental specifications by
printing the Information page.
5. Ensure that the loaded media matches the Control Panel settings.
6. Are the margins on the page greater than 4.1 mm?
7. Check the Fuser area for debris.
8. Visually inspect the Fuser for burrs.
Exit Jams
1. Check that the correct type of media is being used; refer to “Media and Tray
Specifications” on page 1-31.
2. Ensure the printer is within its operating environmental specifications.
3. If media is showing excessive curl when exiting, try turning the media over,
loading new media from a fresh ream, or a different type of media.
4. Ensure that the loaded media matches the Control Panel settings.
5. Is the jam caused by a heavy, stiff paper being used for two-sided printing? In
such cases, a lighter grade of paper should be used.
6. If debris is visible, clean the printer with a clean, dry, lint-free wipe.
7. Turn the printer off and then back on. The exit roller in the Fuser should turn
for a few seconds.