C2-4000 Series RGB Scaler Operation Manual
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insurance arranged at your own risk and expense. Goods in transit are the
responsibility of the sender and the supplier will not be responsible for transit
losses.
Please clearly state the return number on the outside packaging and on any
accompanying documentation. This will greatly speed up processing.
IMPORTANT: DO NOT return a unit for warranty repair without first
obtaining a Return Authorization Number. No action will be taken on a
unit returned in warranty for repair without a Return Authorization
Number.
21.0
TROUBLESHOOTING AND TECHNICAL SUPPORT
If problems are experienced, please read through the symptom topics below
in order to resolve the problem. After doing so, if you still need to contact
Technical Support at
http://tvone.crmdesk.com
, please have the following
handy:
21.1
Details of the problem:
Whether the problem happens only at specific times or has only just started
occurring (and what other things have changed at the same time).
Firmware revision numbers - found in the first item of the System menu:
If the problem is image related, use the 'Input parameters' menu to find out
the number of lines, refresh rate and sync type being used.
21.2
Symptoms
21.2.1 There is no picture on the Output.
If the power LED on the unit is off or red and there is nothing displayed on the
LCD, then insure that the AC power cord is connected properly and the power
switch is on at the AC outlet. Press the standby button on the unit to turn it on.
If the power on the unit is green and the LCD is displaying the correct text
then check that the monitor output from the computer is connected at both the
computer and the unit. Check that the output connector you are using from
the unit is also connected at the unit and the display equipment. Check that
the display video equipment is set to the correct line input and
format/standard as appropriate.
Check that the device connected to the output is on and can support the
resolution set in the Output image menu, ensuring that the Output image type
(eg. RGBHV) is also set correctly.
Summary of Contents for C2-4000 Series
Page 1: ...C2 4000 Series RGB Scaler Operation Manual Version 3 2...
Page 2: ...C2 4000 Series RGB Scaler Operation Manual Version 3 2...
Page 3: ...C2 4000 Series RGB Scaler Operation Manual 2...
Page 5: ...C2 4000 Series RGB Scaler Operation Manual 4...
Page 100: ...C2 4000 Series RGB Scaler Operation Manual 99 C2 4100 Block Diagram...
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