Symantec NetBackup 5220, Hardware Troubleshooting Manual

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 Available memory, disk space, and NIC information
 Operating system
 Version and patch level
 Network topology
 Router, gateway, and IP address information
 Problem description:
 Error messages and log files
 Troubleshooting that was performed before contacting Symantec
 Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/business/support/
Customer service
Customer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as the
following types of issues:
 Questions regarding product licensing or serialization
 Product registration updates, such as address or name changes
 General product information (features, language availability, local dealers)
 Latest information about product updates and upgrades
 Information about upgrade assurance and support contracts
 Information about the Symantec Buying Programs
 Advice about Symantec's technical support options
 Nontechnical presales questions
 Issues that are related to CD-ROMs or manuals
Support agreement resources
If you want to contact Symantec regarding an existing support agreement, please
contact the support agreement administration team for your region as follows:
Asia-Pacific and Japan