Symantec NetBackup 5220, Hardware Troubleshooting Manual

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Chapter 8
Symantec Storage Shelf –
Frequently Asked Questions
This chapter addresses various issues that technicians, engineers or customers may
encounter. Sample questions (Q) and answers (A) are provided.
Q: What kind of disk drives can I use with a Symantec Storage Shelf?
A: Symantec supplies the Storage Shelf with 16 drives, with either 2 TB or
3 TB drives and a 3.5” form factor.
Q:How can I determine when the Symantec Storage Shelf has fully booted?
A: When the Storage Shelf unit is fully booted up, the power, disk module, controller
module and power supply LEDs become green.
The heartbeat LED blinks green once every 4 seconds if one I/O module is installed
or once every 2 seconds if two I/O modules are installed.
Q: How can I determine if my CLI connection is to the primary default I/O module?
A: After you establish the CLI connection, type
Enclosure and press Enter. Look at
the top of the display for an item called I/O Module Role .
 If the Role is Primary, you are connected to the default primary I/O
module.
 If the Role is Secondary, you are connected to the default secondary I/O
module.
Q: What happens if a disk drive fails?
A: The failure can be seen in a number of different places.