Sony HDXS-C200 Service Manual Download Page 79

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RAID problems

C
h

ap
te

5
T

rou
b

OS RAID HDD not present

OS RAID HDD degraded performance

OS RAID HDD error

Symptom

Possible Problem

Recommended Action

HDD reported as ‘NOT
PRESENT’ or ‘NOT
RECOGNISED’ by the
Administration web
pages)

during

installation

It assumes

that the server is not yet
being used for data
storage.

If this symptom is
reported

during normal

operation

, troubleshoot

as for

“OS RAID HDD

error” on page 79

Poor HDD connector
contact.

Check HDD cable and connections (see

“Operating system (OS)

RAID” on page 26

Check HDD status.

HDD cable fault.

Swap HDD cables to check whether fault remains.

Check HDD status.

If fault symptom remains with the cable, replace S-ATA cable.

HDD fault.

If the fault symptom remains with the HDD, replace the faulty HDD
(see

“OS HDD replacement” on page 87

Motherboard fault.

If the fault persists after the HDD has been replaced, replace the
Motherboard/chassis (see

“Chassis replacement (containing

motherboard and CPUs)” on page 92

Symptom

Possible Problem

Recommended Action

HDD reported as
‘DEGRADED’ by the
Administration web
pages (see

“HDXchange

administration web
pages” on page 51

)

during normal
operation

RAID configuration settings
are incorrect or wrongly
adjusted.

Check settings using the Administration web pages.

Reconfigure HDD, if necessary.

HDD fault.

Recover/rebuild the OS HDD using the Administration Web Pages
(see

“Recovery from partial OS drive failure” on page 52

) for details of

recovery from failed OS disk drive.

If the fault persists, normal operation of the unit will have to be interrupted to enable further checks to be done.

Motherboard fault.

Confirm symptom by powering off the unit and then powering the unit
checking HDD status using the BIOS manager utility (see

“Motherboard BIOS manager” on page 50

If the fault persists after the HDD has been replaced, replace the
Motherboard/chassis (see

“Chassis replacement (containing

motherboard and CPUs)” on page 92

Symptom

Possible Problem

Recommended Action

HDD reported as
‘ERROR’ by the
Administration web
pages (see

“HDXchange

administration web
pages” on page 51

)

during

normal

operation

Poor HDD connector
contact

Check HDD cable and connections (see

“Operating system (OS)

RAID” on page 26

Check HDD status.

HDD fault.

If the unit is still operational, recover/rebuild the OS HDD using the
Administration Web Pages (see

“Recovery from partial OS drive

failure” on page 52

) for details of recovery from failed OS disk drive.

If the unit is locked-up attempt to recover/rebuild using the
Administration Web Pages (see

“Recovery from complete OS drive

failure” on page 53

) for details of recovery from failed OS disk drive.

If the fault persists, normal operation of the unit will have to be interrupted to enable further checks to be done.

HDD cable fault.

Swap HDD cables. Re-check HDD status.

If fault symptom remains with the cable, replace HDD cable.

Motherboard fault

Confirm symptom by powering off the unit and then powering the unit
checking HDD status using the BIOS manager utility (see

“Motherboard BIOS manager” on page 50

If the fault persists after the HDD has been replaced, replace the
Motherboard/chassis (see

“Chassis replacement (containing

motherboard and CPUs)” on page 92

Summary of Contents for HDXS-C200

Page 1: ...Networked Content Management Server Service Manual Before operating this equipment please read this manual thoroughly and retain it for future reference HDXS C200 Edition 1 2008 Sony Corporation ...

Page 2: ...2 ...

Page 3: ... overloading of branch circuit When this product is installed in a rack and is supplied power from an outlet on the rack make sure that the rack does not overload the supply circuit Providing a protective earth When this product is installed in a rack and is supplied power from an outlet on the rack confirm that the outlet is provided with a suitable protective earth connection Internal air ambien...

Page 4: ...onstructeur Mettre au rebut les batteries usagées conformément aux instructions du fabricant ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med batteri af samme fabrikat og type Levér det brugte batteri tilbage til leverandøren ADVARSEL Lithiumbatteri Eksplosjonsfare Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten Brukt batteri return...

Page 5: ...t parts 15 Physical description 17 Chassis 17 Internal cabling 17 External parts 18 Front bezel 18 Front panel bezel removed 18 Front panel controls and indicators 19 Media RAID 20 DVD CD drive 21 Rear panel 21 Power supply modules 22 Rear panel connectors and LEDs 23 Connector pinouts 24 Internal parts 26 Operating system OS RAID 26 Motherboard 27 RAID controller card 32 NIC card 32 S ATA backpla...

Page 6: ...ustic noise 43 Power supply 43 Basic operations 45 How to power off the server 45 How to power on the system 45 How to ping a computer 45 How to upgrade the software version 47 How to re install the software 47 Transportation and packaging 48 Returning parts to your Sony representative 48 Returning the server to your Sony representative 48 Chapter 4 Utilities Introduction 49 About this chapter 49 ...

Page 7: ...ewer 63 Introduction 63 Saving a motherboard log file 63 Sending a log file to your Sony representative 63 PuTTY terminal emulator 64 Introduction 64 Logging on to PuTTY from the server 64 Logging on to PuTTY from a Windows client 65 Clip commands 65 Mac client ldap commands 66 Miscellaneous commands 66 Chapter 5 Troubleshooting Introduction 69 About this manual 69 Servicing policy 69 Initial chec...

Page 8: ...6 Powered off replacement parts 87 OS HDD replacement 87 DVD CD drive replacement 88 RAID controller card replacement 89 NIC card replacement 90 Memory module replacement 90 CMOS battery replacement 91 Chassis replacement containing motherboard and CPUs 92 Power supply cage replacement 93 S ATA backplane replacement 94 Chapter 7 Maintenance Introduction 97 About this chapter 97 Maintenance policy ...

Page 9: ...Table of Contents 9 About this chapter 99 Notes on spare parts 99 Parts list 100 Parts location 101 ...

Page 10: ...10 Table of Contents ...

Page 11: ... identifies the hardware components parts and explains their function It also describes any jumpers switches and LEDs Chapter 3 Servicing describes the servicing tasks that are required and the precautions to be used for the safety of the service engineer and the care of the equipment Chapter 4 Utilities describes the software utilities that may be used to aid the service engineer with diagnostic ...

Page 12: ... continue to function and data will not be lost Media RAID The server provides a total of 8 TB of storage comprising sixteen 500 GB hard disk drives HDDs see Media RAID on page 20 Only 4 TB are available to the user for storage of media as each drive is duplicated by a mirror drive containing the same data thereby ensuring that media is not lost in the event of a single disk failure The HDDs are a...

Page 13: ...13 Functional description Chapter 1 Overview ...

Page 14: ...ight pipes fitted to the bezel which direct the light from these indictors through the bezel so that they are visible from the front of the unit with the bezel fitted in place Additionally each media RAID HDD provides status LEDs the bezel must be removed to see these see Media RAID on page 20 The rear panel provides details status power on self test POST indicators and connectors see Rear panel c...

Page 15: ... of the server It also describes any jumpers switches and on board LEDs Server component parts The server chassis is divided into two compartments front and rear which separate the main functions of the server Each is covered by separate lids HDD Carrier DVD CD Drive OS RAID HDDs System Fans Chassis PS Modules DIMMs Motherboard NIC Card RAID Controller Card ...

Page 16: ... The rear compartment houses the processing and power components of the server Motherboard RAID controller card NIC card DIMMs Power supply modules system power board These parts are accessible by removing the rear lid the top cover see Rear lid on page 83 for removal instructions Compartment separator The front and rear compartments are separated by two system cooling fans These ensure that cooli...

Page 17: ...lids must be removed Internal cabling To assist in fixing a problem associated with the cabling within the chassis the figure below may be used in conjunction with the table to determine the location of connectors concerned with a specific hardware area In the event of a problem use the table as a guide to check relevant connectors are not loose Cable Connector Location Description Power 14567 Pow...

Page 18: ...anel behind the front bezel to allow the user to view the status LEDs without having to remove the bezel Front panel bezel removed With the front bezel removed the front panel controls indicators remote serial connector CD DVD drive and 16 hot swappable RAID hard disk drives HDDs are exposed See the following sections for control LED connector descriptions Power LED Cooling air in take holes Do no...

Page 19: ...NKING fan temperature or power supply failure Server emits a single audible beep one per second when a system fan fails Note The audible alarm does not sound if a system fan failure occurs prior to boot up Server emits a double audible beep two per second when the temperature inside the chassis exceeds the preset value of 38 C Server emits a continuous audible beep longer than one second when a po...

Page 20: ...important RAID information HDDs are numbered according to the illustration below If multiple drives are removed for any reason they must be returned to their original positions Failure to do this will result in unrecoverable loss of media Failure or degraded operation can be alerted to an operator using Windows Messenger to a nominated client PC See the HDXC C030 HDXC B030 HDXC X030 HDXC L030 Inst...

Page 21: ...Supply Units PSUs are fitted at the rear of the server unit They are arranged in a 2 1 redundancy configuration with 2 of the PSU sharing the load a Activity LED Green ON BLINKING Accessing data on the disk OFF disk is not being accessed b Tray Open Close Button Press to eject load disk c Tray Eject Hole Insert paperclip or similar to eject disk Power Supply Modules x3 Rear Panel Connectors and LE...

Page 22: ...ed throughout the server Power supply module DC output voltages Total current of 5 V and 3 3 V not exceed 70 A Total 5 V and 3 3 V and 12 V power not exceed 630 W Power supply module specification Output Voltage V Output Current A Min Max 5 V 3 0 A 60 A 2 V 2 0 A 40 A 5 V 0 05 A 1 A 12 V 0 05 A 1 A 3 3 V 1 1 A 40 A 5 VSB 0 1 2 5 Note Item Description Input voltage frequency 90 264 VAC 47 63 Hz Inp...

Page 23: ...eaning a Mouse PS 2 Connector Mouse b Keyboard PS 2 Connector Keyboard c Status LED Green Amber This Status LED indicates the status of the server See Motherboard on page 27 for a full description d Chassis ID LED Not used e POST Diagnostic LEDs MSB Bit 2 Bit 1 LSB Red Bit set in upper nibble Green Bit set in lower nibble Amber Bit set in both nibbles During the Power On Self Test POST the four tr...

Page 24: ...emale Conforms to PS 2 standard Pin No I O Signal name 1 I O DATA 2 GND 3 GND 4 O POWER 5 I O CLOCK 6 GND Signal standard Mini D sub 15 pin female Vesa Pin No I O Signal name 1 O RED Video 2 O GREEN Video 3 O BLUE Video 4 I ID 2 5 GND 6 RED GND 7 GREEN GND 8 BLUE GND 9 No pin 10 Sync GND 11 I ID 1 12 I ID 0 13 O HOR Sync 14 O VERT Sync 15 I ID 3 Signal standard RJ 45 modular jack Conforms to IEEE ...

Page 25: ...r 2 Description The connector also contains two integral LEDs that display the status of the NIC port LED State NIC Function Green Amber Off 10 Mb s Green 100 Mb s Amber 1000 Mb s Green On On Blinking Transmit receive activity ...

Page 26: ...n two both disks This is useful when read performance or reliability are more important than data storage capacity This is called fault tolerant because if one of the mirrored drives suffers a mechanical failure e g a spindle failure or does not respond the remaining drive will continue to function OS RAID control is implemented by software unlike the Media RAID which is controlled by the PCI RAID...

Page 27: ...power signal connector Q DIMM sockets R Processor 1 socket S Processor 2 socket T Processor 2 fan header U Processor 1 fan header V System fan 4 header W System fan 3 header X IPMB connector Y System fan 2 header Z System fan 1 header AA Processor power connector BB USB header CC IDE connector DD Enclosure management SATA SGPIO header S5000SLSATA and S5000PSLROMB only EE Intel Local Control Panel ...

Page 28: ...he server leaving AC power connected Place the jumper on pins 2 3 for 5 to 10 seconds Move the jumper back to pins 1 2 Power on the server J1D2 Password Clear Jumper If the user or administrator password s is lost or forgotten moving the password clear jumper into the clear position clears both passwords The password clear jumper must be restored to its original position before a new password s ca...

Page 29: ..._ON green 17 GND black 18 GND black 19 GND black 20 RSVD_ 5 V white 21 5 Vdc red 22 5 Vdc red 23 5 Vdc red 24 GND black Pin Signal Name Pin Signal Name 1 GND black 2 GND black 3 GND black 4 GND black 5 12 Vdc yellow black 6 12 Vdc yellow black 7 12 Vdc yellow black 8 12 Vdc yellow black Pin Signal Name 1 SMB_CLK_ESB_FP_PWR_R orange 2 SMB_DAT_ESB_FP_PWR_R black 3 SMB_ALRT_3_ESB_R red 4 3 3 V SENSE ...

Page 30: ...sks when the server is turned off When the battery starts to degrade the clock values will be incorrect and system configuration will be affected Ensure that the CMOS battery is replaced before a problem occurs see 5 yearly maintenance on page 97 M DIMM C2 fault LED amber Normally off O DIMM D1 fault LED amber Normally off P DIMM D2 fault LED amber Normally off Q 5 Volt standby LED green Lit when ...

Page 31: ...and performance If CPU 1 Fan fails a fan fail LED item S in the table on Indicators on page 29 is lit on the Motherboard Similarly if CPU 2 Fan fails a fan fail LED R is lit Memory Modules The Dual Inline Memory Modules DIMMs are fitted in the dedicated Motherboard slots to provide 4 GB of RAM The DIMMs are fitted in two pairs A and C E and G For removal replacement instructions see Memory module ...

Page 32: ...ndicator is the right most LED header pin pair on each LED connector J7 J8 J9 J1 The anode is the lower of the two pins and the cathode is the upper J7 is for drives 0 1 2 3 left to right J8 is for drives 4 5 6 7 left to right J9 is for drives 8 9 10 11 left to right J1 is for drives 12 13 14 15 left to right NIC card The NIC Card is a Intel Pro 1000 PT Dual plug in board the provides a Gigabit Et...

Page 33: ...ed Hard drive that support Pin 11 activity signal include all Western Digital model Maxtor DiamondMAX 10 MaXLine III and MaXLine III SATA Multi lane Serial ATA Connector Header A 25 pin header connects the backplane to the Serial ATA controller DEVIC4 DEVIC3 DEVIC2 DEVIC1 SATA JP6 JP7 JP8 DC_IN Pin Signal Name Pin Signal Name 1 GND 2 DRV RX Positive 3 DRV RX Negative 4 GND 5 DRV TX Positive 6 DRV ...

Page 34: ...gnals The jumpers set the hard disk drive status LED signal either from the Hard Disk Drive pin 11 or from the Serial ATA controller Follow the table below for jumper setting information The default setting has jumper on 2 3 for signal from the Serial ATA controller JP8 MOSFET Setup Header Not used connected DC_IN Power Connector Header A10 pin power connector is connected to the System Power Boar...

Page 35: ...therefore important to check that the orientation of these fans is correct when replacing them Each Fan is connected to a Fan Adapter Board which supplies power to the Fan from the System Power Board which controls the internal temperature of the unit and reports back the speed of the Fan Fan adapter board PN16 0106 Two hot swappable system fans are provided by the server and the interconnection b...

Page 36: ...is while all power cables are located on the other side to avoid interference with the data performance Jumpers and indicators DC_IN Power Input from Power Supply This 24 pin jumper connector receives power from the Power Supply MB_SIG Front Panel to Motherboard and System Fan Feedback Header This 16 pin jumper connector supplies power to the LED switch board and FAN1 DC010 MP1 MP2 FAN2 Beeper DC_...

Page 37: ...e front panel controls and indicators DC_OU1 DC_OU8 Power Out Headers These 10 pin power out headers are connected to the backplane board to provide power to hard disk drives MP1 MP2 Thermocouple Threshold Jumper Headers Two 4 pin jumpers define the thermocouple threshold setting of two thermocouples 1 and 2 If the temperature feedback from the thermocouple exceeds the threshold setting the beeper...

Page 38: ...ribed below and to the two OS hard disk drives Jumpers PWR1 System Power Board Connector Header This 4 pin jumper connector is cabled to the System Power Board to provide power to the Slim Power Board through a DC power cable DC1 DC4 Device Power Connector Header Four jumper connectors each have 4 pins similar to JP1 and are cabled to the Slim Power DVD Board and the OS HDDs Jumper position Thresh...

Page 39: ... IDE SDD 11 11 IDE SDD 3 12 IDE SDD 12 13 IDE SDD 2 14 IDE SDD 13 15 IDE SDD 1 16 IDE SDD 14 17 IDE SDD 0 18 IDE SDD 15 19 GND 20 Not used 21 IDE SDDREQ 22 GND 23 IDE SDIOW L 24 GND 25 IDE SDLOR L 26 GND 27 IDE SIORDY 28 IDEP ALE H 29 SDDACK L 30 GND 31 IDE S 32 NC IDEIO16 L 33 IDE SDA 1 34 NC CBL DET S 35 IDE SDA 0 36 IDE SDA 2 37 IDE SDCS0 L 38 IDE SDCS1 L 39 IDE SEC HD ACT L 40 GND IDE1 JP3 JP2...

Page 40: ...Connector Header The 16 pin connector header provides signal communication between the System Power Board and the LED switch board JP2 Front Panel USB Connector Header The 10 pin connector header provides communication between external USB devices to the Motherboard through Front Panel USB Cable Pin Signal Name Pin Signal Name 1 Power Switch 1 2 Power Switch 2 3 Sys Reset Switch 1 4 Sys Reset Swit...

Page 41: ...ality of replaced parts see Chapter 3 Utilities Notifying clients of interruptions Servicing tasks should in general be performed with consideration for the HDXchange clients and where possible without interruption to the normal operation of the HDXchange system Some servicing tasks however will require that clients be disconnected or shut down while internal parts are replaced or system tests car...

Page 42: ...t in damage to this equipment The server unit contains components including printed circuit boards and hard disk drives that are sensitive and susceptible to damage from electrostatic discharge ESD Static generated by your body your clothes or by work environment can cause immediate or latent damage to the these components which may subsequently fail Avoid the possibility of static build up by ens...

Page 43: ...s stopped Ensure that a clear space of more than 10 cm is maintained at the front and back of the unit to enable free airflow Acoustic noise Due to the nature of server type products consideration should be given to the level of acoustic noise produced It is advisable to locate the server in a room acoustically isolated from users Power supply Ensure that a suitable power supply is provided to pow...

Page 44: ...OWER CORD Plug Cap Parallel blade with ground pin NEMA 5 15P Configuration Cord Type SJT three 16 or 18 AWG wires Length Minimum 1 5 m 39 3 8 in Less than 2 5 m 8 ft 3 in Rating Minimum 10 A 125 V Using this unit at a voltage other than 120 V may require the use of a different line cord or attachment plug or both To reduce the risk of fire or electric shock refer servicing to qualified service per...

Page 45: ...disk drive failure Always power off the system before moving it Before you power on the system make sure that the top lids are in place 1 Turn on power to any peripherals and external storage devices 2 Turn on power to the monitor if connected A monitor is required for viewing system messages 3 Press the front panel Power button The system may take 30 seconds to two minutes before information is d...

Page 46: ...xist Destination host unreachable means that the IP address is recognised but cannot be reached Ping options a resolve Address to hostname f set Don t fragment Flag in packet i Time To Live TTL j host list loose source route along host list k host list strict source route along host list l size send buffer size n count Number of echo requests to send r count Record route for count hops s count tim...

Page 47: ...On a network that uses DNS for name resolution if the name entered is not a Fully Qualified Domain Name FQDN the DNS name resolver appends the computer s domain name or name to generate the FQDN Name resolution might fail if you do not use an FQDN for a remote name These requests fail because the DNS name resolver appends the local domain suffix to a name that resides elsewhere in the domain hiera...

Page 48: ... be returned to your local Sony representative for repair or further investigation please ensure that they are adequately cushioned and packaged Ensure that anti static packaging is used for circuit boards and parts that require protection from electrostatic discharge Returning the server to your Sony representative Please use the original packaging to protect the server from damage during transit...

Page 49: ...or HDXchange and used to configure the server and diagnose the status of the Media and OS RAIDs Available by accessing the appropriate URL see HDXchange administration web pages on page 51 3ware disk manager an application that provides an interface to the controlling and monitoring functions of the 3ware RAID Controller Card see 3ware disk manager on page 55 3ware RAID BIOS manager used for confi...

Page 50: ...re lost for example when the Motherboard CMOS battery fails the correct BIOS settings can be quickly entered manually as detailed in the procedure below To manually enter the BIOS settings 1 Power on the server and press F2 to go into the Motherboard BIOS 2 Check the BIOS and FW revisions match the following BIOS 84 BMC 62 FRU SDR 46 3 Press F9 to load optimized defaults and then change ONLY the f...

Page 51: ...lled on the server and may be viewed using a web browser If using Microsoft Internet Explorer a rescan failure may occur In such case please reload refresh the page by clicking F5 We recommend using the Mozilla Firefox browser to avoid rescan failures when checking 3ware Firefox may be downloaded from the internet as freeware Administrator login Login to the utility as a user using URL http hdxcha...

Page 52: ...ssible Complete disk failure in the event of complete OS disk failure the server will stop responding mounted drives will not be available and the administrator web pages will be unavailable Dual complete OS disk failure in the unlikely event of a dual OS disk failure both disks must be replaced The operating system will then need to be restored using the Restore CD and the latest Checkpoint file ...

Page 53: ...0 Installation Manual for details as a fall back recovery procedure 4 Power down the server see How to power off the server on page 45 5 Identify the faulty drive to be replaced the serial number is printed on both the top and the front of the disks remember the serial number of the healthy drive was noted in step 2 6 Replace the faulty OS drive see OS HDD replacement on page 87 Before changing th...

Page 54: ... the restore process Clicking No will dismiss this message box 12When the restore is complete click the Exit button 13 When the HDXchange Core server has completed shutdown and begins its automatic reboot press eject on the optical drive and remove the Recovery CD 14When a Red Hat desktop appears click the Reboot icon and select option Reboot to re initialise the Core s network connectivity 15Log ...

Page 55: ...elected on the System Diagnostics web page If using Microsoft Internet Explorer a rescan failure may occur In such case please reload refresh the page by clicking F5 We recommend using the Mozilla Firefox browser to avoid rescan failures when checking 3ware Firefox may be downloaded from the internet as freeware User login Login to the utility as a user using User user Password 3ware Administratio...

Page 56: ... 3ware BIOS manager utility see Checking RAID controller BIOS settings on page 57 Before commencing work ensure that the operation of all clients has ceased and will not resume for the duration of the repair until the OS drive has been successfully replaced and rebuilt To identify replace and recover from a faulty drive use the following procedure 1 Log in to the Administration web page utility 2 ...

Page 57: ...cked using the 3ware utility as well as using the 3ware RAID BIOS Manager The 3ware utility Management Controller Settings page provides Background Task Rate which can be adjusted to prioritise the actions of rebuild migrate and verify The 3ware utility Management Controller Settings page also provides Other Controller Settings which should be left at their default values carve size etc ...

Page 58: ...configuration of the Media RAID and should be checked when the card is replaced in the server Confirmation of the boot drive Use the 3ware RAID BIOS manager to check the presence of the OS RAID drives and the boot order Typically the DVD disk drive is listed first in the boot order the IDE drive Second the 3ware Storage Controller is listed next A submenu for the controller will list the hard driv...

Page 59: ...d press OK 11Repeat steps 7 8 and 9 above for the remaining drives to create eight different Mirrored RAID 1 disk arrays called Array0 Array1 Array2 Array3 Array4 Array5 Array6 and Array7 When complete the screen will show all eight disk arrays 12Press F8 to complete the process 13A screen is displayed to inform you that all existing data on these disks will be overwritten Type Y to Save and Exit ...

Page 60: ... burn in test may take up to 2 days to complete To perform a quicker test for specific problems perform an advanced diagnostic test see Advanced diagnostic tests on page 62 The following continuous burn in test procedure is recommended for checking the operation of processor memory modules cache memory video memory motherboard including controllers timers and PCI bus hard drives serial ports 1 Boo...

Page 61: ... press the ENTER key to select 6 Highlight all CPU and configure for 5 passes 7 Highlight each Memory module and configure for only 1 pass 8 Highlight the Cache Memory 9 Highlight the Video Memory 10Highlight the Motherboard and set to 5 passes for each test 11Highlight all Hard Drives and select to do the Read and Read Verify test once per drive ...

Page 62: ...Advanced diagnostic tests The Pc Check utility enables advanced diagnostic tests to be performed on the server in the event of a particular problem being discovered by the continuous burn in test described above These enable relatively quick tests to be performed on specific areas of server To access these tests from the MAIN MENU highlight the Advanced Diagnostics Tests option using the arrow key...

Page 63: ...evice CD or DVD The SEL viewer will open automatically and start reading SEL entries When the SEL viewer is open the mouse cannot be used to select menu options To move the cursor use the arrow and Tab keys Use the keyboard Enter key for OK If the event log is full the log may not contain information on the latest events In this case clear the contents then exit the viewer re boot the server using...

Page 64: ...he Samba service to start Obtaining the utility The PuTTY utility may be obtained from Intel corporation and downloaded to a USB memory device CD or DVD Logging on to PuTTY from the server Logging on to the PuTTY service account can be done directly from the server login prompt 1 Connect a monitor keyboard and mouse to the server see Rear panel on page 21 and boot up the server if necessary When b...

Page 65: ...mmands Viewing generation of proxy images Command sudo opt dvstation backend scan cron proxy sh Options None Description This command is used to manually start the generation of proxies on the system This can be used for identifying clips where proxies are failing to be generated When run the proxy generation process is visible in the terminal window Viewing promotion of clips to the library Comma...

Page 66: ...Xchange group to the ldap database This command can be used when a group that has been added to HDXchange via webadmin has failed to update the ldap database Manually deleting groups from ldap database Command sudo opt dvstation www html webadmin groups deleteldapgroup sh Options None Description This command is used to manually delete an HDXchange group from the ldap database This command can be ...

Page 67: ...sudo etc init d network Options start stop restart status Description This command may be used with the above listed options This command can be used to restart network interfaces without having to restart the server MYSQL Service Command sudo etc init d mysql Options start stop restart Description This command may be used with the above listed options This command can be used to start stop and vi...

Page 68: ...68 PuTTY terminal emulator Chapter 4 Utilities ...

Page 69: ...in this manual reflect this policy Initial checks Confirm the fault symptom Before using this chapter to troubleshoot a reported fault symptom it is advisable to confirm the existence of the reported fault and to use the troubleshoot information in the HDXS C200 Installation Manual to verify that the fault is not due to operator error and cannot be easily rectified When this user level troubleshoo...

Page 70: ...ource conflict Pause 0146 Insufficient memory to shadow PCI ROM Pause 8110 Processor 01 internal error IERR on last boot Pause 8111 Processor 02 internal error IERR on last boot Pause 8120 Processor 01 thermal trip error on last boot Pause 8121 Processor 02 thermal trip error on last boot Pause 8130 Processor 01 disabled Pause 8131 Processor 02 disabled Pause 8160 Processor 01 unable to apply BIOS...

Page 71: ...3 correctable ECC error encountered Pause 8587 DIMM_B4 correctable ECC error encountered Pause 8588 DIMM_C1 correctable ECC error encountered Pause 8588 DIMM_C2 correctable ECC error encountered Pause 858A DIMM_C3 correctable ECC error encountered Pause 858B DIMM_C4 correctable ECC error encountered Pause 858C DIMM_D1 correctable ECC error encountered Pause 858D DIMM_D2 correctable ECC error encou...

Page 72: ...Resetting the video controller VGA 0x71h O R R A Disabling the video controller VGA 0x72h O R A R Enabling the video controller VGA Remote Console 0x78h G R R R Resetting the console controller VGA 0x79h G R R A Disabling the console controller VGA 0x7A2h G R A R Enabling the console controller VGA Keyboard PS2 or USB 0x90h R O O R Resetting the keyboard 0x91h R O O A Disabling the keyboard 0x92h ...

Page 73: ...M 0xE3h R R A G Reserved for initialization module use PEIM Driver Execution Environment DXE Core 0xE4h R A R O Entered EFI driver execution phase 0xE5h R A R G Started dispatching drivers 0xE6h R A A O Started connecting drivers DXE Drivers 0xE7h R A A G Waiting for user input 0xE8h A R R O Checking password 0xE9h A R R G Entering BIOS setup 0xEAh A R A O Flash update 0xEEh A A A O Calling Int 19...

Page 74: ... HDD fault Check LEDs CPU fault DIMM fault etc on the Motherboard see Power connectors on page 29 Check the POST LEDs and the POST beep codes see POST errors on page 70 if any Confirm of the POST code POST Error Pause is enabled by setting up BIOS see Motherboard BIOS manager on page 50 Check the PCI bus is working by using the PC Check utility see Pc Check on page 60 Temporarily remove PCI boards...

Page 75: ...fan see System cooling fan replacement on page 86 Replace faulty System Power Board see Chassis replacement containing motherboard and CPUs on page 92 Symptom Possible Problem Recommended Action Server emits a double audible beep two per second which indicates that the temperature inside the chassis has exceeded the preset value 38 C The number of revolutions of the fan is falling or the fan has s...

Page 76: ...ation using the ping command see How to ping a computer on page 45 Perform a ping to the local host 127 0 0 0 and then attempt to ping connected clients on the network Confirm the PCI bus is working by using the PC Check utility see Pc Check on page 60 Replace faulty NIC Card see NIC card replacement on page 90 Symptom Possible Problem Recommended Action Slow operation experienced by client machin...

Page 77: ...on the front panel of the HDD should be off If this symptom is reported during normal operation troubleshoot as for Media RAID HDD error on page 78 Poor HDD connector contact Ensure HDD is pushed firmly into its slot Check HDD status Poor S ATA cable connector contact Check S ATA cable and connections see RAID controller card on page 32 Check HDD status S ATA cable fault Swap S ATA cables to check...

Page 78: ...ing normal operation The upper blue activity LED on the front panel of the HDD may be on or blinking The lower red fault LED should be on Poor HDD connector contact Ensure HDD is pushed firmly into its slot Check HDD status Poor S ATA cable connector contact Check S ATA cable and connections see RAID controller card on page 32 Check HDD status Poor Backplane Board connector contact Check the relev...

Page 79: ...sists normal operation of the unit will have to be interrupted to enable further checks to be done Motherboard fault Confirm symptom by powering off the unit and then powering the unit checking HDD status using the BIOS manager utility see Motherboard BIOS manager on page 50 If the fault persists after the HDD has been replaced replace the Motherboard chassis see Chassis replacement containing mot...

Page 80: ...rboard see CMOS battery replacement on page 91 Replace faulty Motherboard see Chassis replacement containing motherboard and CPUs on page 92 Symptom Possible Problem Recommended Action CD DVD drive not recognised IDE cable or power cable disconnected loose faulty Drive fault Check CD DVD drive cable and connectors Replace faulty CD DVD drive see DVD CD drive replacement on page 88 CD DVD media not...

Page 81: ...s powered off replacement Parts of the server that are not hot swappable require the power to be turned off in order to be replaced See Powered off replacement parts on page 87 for instructions Safety precautions Danger of electric shock high voltages exist within this equipment Only an approved and qualified service engineer is permitted to remove the covers of this equipment Failure to comply ma...

Page 82: ...Front bezel removal 1 With a finger press the release buttons located at either end of the bezel integral to the grab handles 2 Pull the bezel forward by the grab handles to remove it from the front of the server unit Front bezel replacement 1 Place the bezel in position on the front panel of the server unit 2 Push the bezel backward onto the unit a click is heard as the release buttons re engage ...

Page 83: ...the rear lid sliding it forward into position and secure with the two screws previously removed using a torque of 10 11 kgf cm Front lid Removing the front lid provides access to the front compartment of the chassis housing Media RAID OS RAID and DVD drive Front lid removal This equipment contains electrostatic sensitive devices Only qualified persons familiar with appropriate ESD handling precaut...

Page 84: ...he Media RAID drives see Front bezel removal on page 82 2 Identify the faulty drive from the RAID diagnostics page accessible using the 3ware disk manager utility see Recovery from a failed media disk drive on page 56 for details 3 Ensure the faulty drive is disabled by pressing the Remove Drive button has on the 3ware disk manager Management Maintenance page The disk may take up to 2 minutes to s...

Page 85: ... take several hours Do not replace any further HDDs during this time or data may be irretrievably lost Power supply module replacement Three power supply modules are used to supply power to the server unit Locate the faulty power supply module by checking the green LEDs on the rear of the power supply module The module with the unlit LED is defective and should be replaced Power supply module remo...

Page 86: ...kbench Fan edge board removal 1 Unscrew the two Flat Head 6 32x8 mm screws securing the fan edge board assembly to the fan 2 Remove the board and set it aside for connection to the replacement fan Fan edge board installation 1 Attach the fan edge board assembly to the new fan using the two Flat Head 6 32x8 mm screws previously removed 2 Plug in the fan connector to the fan edge board System fan in...

Page 87: ...o access the part 4 Identify which drive is faulty by comparing the serial number of the disks with the number shown by the System RAID web page 5 disconnect the 4 pin S ATA cable and 2 pin power cable 6 Remove the single Flat Head 6 32x5 mm screw and slide the slim line hard drive assembly towards the front of the unit and lift clear 7 Remove the faulty drive from the tray by removing the four Fl...

Page 88: ...M2x8mm screws Disk drive installation 1 Secure the DVD CD adapter board to the new DVD CD using the two Pan Head M2x8 mm screws previously removed 2 Insert the new DVD CD drive into the mounting bracket and snap the fingers into the slim DVD CD Drive mounting holes 3 Replace the DVD CD drive into the chassis and secure the mounting plate using the two Flat Head 6 32x5 mm screws previously removed ...

Page 89: ...draw the card upwards out of the chassis RAID controller card installation 1 Remove the replacement card from its packaging and prepare for installation Refer to your card manual for details 2 Position the new card so that the card edge connector from the system board aligns with the card connector 3 Insert the card edge connector firmly into the expansion card connector until the card is fully se...

Page 90: ...ement on page 83 and power on the server see How to power on the system on page 45 Checks after replacement After replacement check that the Gigabit Ethernet connection is functioning as required by performing a ping command see How to ping a computer on page 45 and that the connector integral LEDs indicate a healthy connection can be established see Rear panel connectors and LEDs on page 23 Memor...

Page 91: ...to power on the system on page 45 Checks after replacement After replacement use the Pc Check utility to check the amount of RAM installed on the server see Pc Check on page 60 CMOS battery replacement Damage may result to the equipment if battery is connected incorrectly Always connect the and terminals of the battery as instructed Battery may explode if short circuited When handling the battery ...

Page 92: ...ons and Media drive positions MUST be exactly as they were in the original chassis or media data will be lost 1 Power off the unit see How to power off the server on page 45 disconnect and remove the faulty chassis from the rack and place alongside the chassis 2 If fitted remove the front bezel see Front bezel removal on page 82 3 Remove the rear lid see Rear lid removal on page 83 4 Remove the fr...

Page 93: ... How to power off the server on page 45 and remove the front and rear lids see Front lid removal on page 83 to access the parts 2 Remove Flat Head M4 10 mm screws from sides of chassis 3 Remove crossbar sections PSU holder 4 Remove PSU retaining arm 5 Remove 3 x power modules from the PSU cage 6 Unplug all relevant power cables coming from the PSU cage to the motherboard 7 Remove the 2 round head ...

Page 94: ...ackplane board components can be damaged by rough handling When removing the backplane boards from the storage system place them on a padded surface Never drop the backplane boards Always wear a wrist grounding strap when handling equipment with static sensitive components Backplane removal 1 Power off the unit see How to power off the server on page 45 and remove the front and rear lids see Front...

Page 95: ...Front lid replacement on page 83 and power on the server see How to power on the system on page 45 Backplane installation Installation of the backplane is the reverse of removal Check that the Power Distribution Board does not touch the Fan bracket when re assembled by sliding a piece of paper underneath Re adjust re fit as necessary Checks after replacement After replacement use the 3ware utility...

Page 96: ...96 Powered off replacement parts Chapter 6 Parts Replacement ...

Page 97: ...iodic maintenance Daily maintenance Check for alarms if the server is located in an isolated room Visually inspect the server for build up of dirt or dust particularly around the air intake at the front bezel and the air outflow from the unit rear panel and power supply modules and clean if required see Cleaning the front bezel filter on page 98 5 yearly maintenance Replace the CMOS battery see CM...

Page 98: ...ult in more fan noise or in overheating causing an automatic shutdown of the server Follow the procedure below to remove and clean the front bezel air filter 1 If fitted remove the front bezel to access the filter see Front bezel on page 82 2 Use a vacuum cleaner to remove the dust from the exposed parts of the foam filter at the front and rear of the bezel 3 Re fit the bezel to the front of the s...

Page 99: ... and will invalidate any warranty Parts must only be replaced by qualified personnel No liability can be accepted for damage resulting from parts replaced by non qualified or approved personnel Users should ensure at all times that their material is backed up No liability can be accepted for the loss of users data through whatever cause Safety related parts warning Parts marked with are critical t...

Page 100: ...d views in the following section Item number Sony part number Description 1 9 885 120 89 BLACK FILTER 2 9 885 120 90 SCREW PACKAGE 101 9 885 120 78 2 5 INCH OS DISK 102 9 885 120 82 DVD CD RW 103 9 885 120 83 3 5 INCH DATA DISK 500 GB 104 9 885 120 90 SCREW PACKAGE 201 9 885 120 79 SYSTEM COOLING FAN 202 9 885 120 84 PSU 203 9 885 120 86 POWER CAGE 204 9 885 120 90 SCREW PACKAGE 301 9 885 120 80 3...

Page 101: ...101 Parts location Chapter 8 Spare Parts Parts location 1 2 2 2 2 2 2 2 2 2 2 2 2 ...

Page 102: ...102 Parts location Chapter 8 Spare Parts 101 102 103 104 104 104 104 104 104 104 104 104 ...

Page 103: ...103 Parts location Chapter 8 Spare Parts 201 202 203 204 204 204 204 204 204 204 204 204 204 204 ...

Page 104: ...104 Parts location Chapter 8 Spare Parts A B A B 301 302 303 304 305 306 306 306 306 306 ...

Page 105: ...105 ...

Page 106: ...Sony Corporation ...

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