316
Messages and Troubleshooting
Problem
Possible cause
Possible solutions
The occlusion message of the
micropump was triggered.
The micropump was exposed to a
temperature that was too low.
Make sure the ambient temperature is suitable. Replace the
reservoir and the infusion assembly. Then test your blood
glucose. Contact your Customer Support and Service Centre if
the message is displayed repeatedly.
The micropump does not
issue a message and the
diabetes manager displays
the symbol even though
the diabetes manager and
micropump are within
communication range.
The micropump is in flight mode.
Turn off flight mode on the micropump. For more information,
see chapter
11.9.2 Turning Off Flight Mode.
The micropump was turned off by
the automatic off feature.
Check the settings for the automatic off feature. For more
information, see chapter
11.1 Warning Limits.
The micropump turned off without
prior notice due to an electronic
defect.
Check whether the micropump is turned off. To do this, with the
quick bolus feature activated, press and hold both quick bolus
buttons simultaneously for approximately 3 seconds.
j
If you hear the sequence of signals for the quick bolus, wait
5 seconds without pressing the quick bolus buttons in order to
cancel the quick bolus. Check whether the connection
between the diabetes manager and the micropump is being
disturbed by other electronic devices.
j
If you do
not
hear the signal sequence for the quick bolus,
replace the pump base and the reservoir. For more
information, see chapter
9 Replacing System Components.
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